ParcelDirect.ie Reviews

Name: ParcelDirect.ie
Address: Commerce House, 14 Washington Street West, Commerce House, 14 Washington Street West, Cork
Rating: 4.54

4.5 Rating 3,331 Reviews

89 %

of reviewers recommend ParcelDirect.ie

Company Reviews

Metrics

Info

4.5

Based on 3,331 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About ParcelDirect.ie:

Welcome to ParcelDirect.ie, the Irish parcel delivery comparison site where you can save up to 80% on your courier service costs. Compare cheap courier services for your Parcel and Pallet delivery services from only €6.50, including FREE Collection. Send a parcel or pallet to over 200 countries worldwide. Parcel shipping within Ireland, and to the UK, Europe & USA, Canada, Australia & China. ParcelDirect.ie offers the lowest cost parcel and pallet courier services in the country! So for the cheapest courier rates in Ireland, look no further than ParcelDirect.ie.

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ParcelDirect.ie 5 star review on 24th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast and reliable service, arrived exactly as I sent it. Tracking was simple and informative.”

Helpful Report

Posted 1 month ago

“Have booked next day pick up and onto 3rd day and no one has came to collect.”

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Posted 1 month ago

“Easy to use and competitive pricing. Will use services again.”

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Posted 1 month ago

“My parcel got lost on summertime, had to buy again all my clothes, spent a fortune in phone call from abroad to spoke with the company. Costumer service very nice but little helpful. Slow or no reply to emails. Still waiting for a refund.”

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Posted 1 month ago

“The product is amazing. It's great to work with this product. For me there is no better cleaning agent, I recommend it.”

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Posted 1 month ago

“The worst courier I ever come across. Worst customer service, where my package? Its been 4 weeks, its supposed to be an overnight service. Lied to me multiple times... You'd be better off throwing your package in the river than giving it to these guys to deliver.”

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Posted 1 month ago

“Courier was helpful and friendly, parcel was taken and delivered with no hassle”

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Posted 1 month ago

“Excellent service....its fabulous to be able compare courietr services. Excellent advice given when one courier couldnt collect my parcel..very efficient service.”

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Posted 1 month ago

“The staff helped me when I had enquiries and gave me good and competitive rates the only reason I gave them 4 stars was because GLS let them and myself down when they didn't collect my parcel which delayed me. When I called to ask about it the staff over at parcel Direct were a great help and my package was collected at the time the stipulated. I would use them again, no problem. :-)”

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Posted 1 month ago

“Great value, fast service, never an issue with shipping or delivery. Would recommend to everyone!”

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Posted 1 month ago

“Absolutely perfect. Delighted to use this service. Helpful staff, straightforward instructions. I intend to use this everything in future. Teresa”

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Posted 1 month ago

“Booked a courier collection through parcel direct for last Thursday. Paid 55 euro. Parcel still hasn't been collected and it's Monday. Called parcel direct on Thursday as the parcel still had not been collected at 4.30 and was told it would be collected that evening even though when confirming the booking it said between 9 and 5.30. It wasn't collected. I phoned again on Friday and was told it was rebooked for that day and that they would chase it up and email me an update. It wasn't collected and I've still not received an email from them. I emailed on Saturday and still haven't received a response at 4pm on Monday and the parcel still hasn't been collected. No information has been provided on the reason for the delay and why it hasn't been collected. No information has been provided since on a new date. Would never use this company again.”

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Posted 1 month ago

“Things went fine until I realised I need an Amazon phone number and email. Went smoothly after that. As I did everything online, I didn't need to use the online services.”

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Posted 1 month ago

“Competitive shipping prices and website is easy to use. I used it couple of times and always got best prices”

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Posted 1 month ago

“Very satisfied with the service!”

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Posted 1 month ago

“Excellent service. Parcel was collected on time and delivered on time to England from Ireland.Reasonable price and you can track your parcel.”

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Posted 1 month ago

“Package was 5 days late getting picked up. contacted teh carrier got a reply but no reason just told they are working on it . contacted parcel direct never heard anything from them. Driver arrived 5 days later to collect was extremely rude and just grabbed the package and left . Not sure if it was parcel direct or GLS that was at fault here but if either of them had told me at the outset the driver was on leave etc would not be till new year I would have being fine . No communication, No apology, extremely bad customer service.”

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Posted 1 month ago

“Great service overall, My parcel arrived within a week, which was fantastic. However, I’d suggest a couple of improvements: it would be helpful to receive notifications about the exact delivery time or day, and clearer instructions on where the parcel should be left would make the process even smoother. Thank you for the reliable service, I’ll definitely use it again!”

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Posted 1 month ago

“The process was very simple and Clear. And the parcel arrived to my sister on time! It's amazing !!”

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Posted 1 month ago

“Excellent service and customer care on New Years Day was superb and very helpful. Left a large parcel to Centra in Delgany Co Wicklow and it was delivered to Cervinia,Italy on Saturday. Amazing service”

Helpful Report

Posted 1 month ago

ParcelDirect.ie is rated 4.5 based on 3,331 reviews