ParcelDirect.ie Reviews

Name: ParcelDirect.ie
Address: Commerce House, 14 Washington Street West, Commerce House, 14 Washington Street West, Cork
Rating: 4.55

4.6 Rating 3,282 Reviews

90 %

of reviewers recommend ParcelDirect.ie

Company Reviews

Metrics

Info

4.6

Based on 3,282 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About ParcelDirect.ie:

Welcome to ParcelDirect.ie, the Irish parcel delivery comparison site where you can save up to 80% on your courier service costs. Compare cheap courier services for your Parcel and Pallet delivery services from only €6.50, including FREE Collection. Send a parcel or pallet to over 200 countries worldwide. Parcel shipping within Ireland, and to the UK, Europe & USA, Canada, Australia & China. ParcelDirect.ie offers the lowest cost parcel and pallet courier services in the country! So for the cheapest courier rates in Ireland, look no further than ParcelDirect.ie.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“service was awesome and customer care too friendly”

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Posted 2 years ago

“Very user friendly service”

Helpful Report

Posted 2 years ago

“So Parcel Direct deleted my wife's review as it was negative - they took money from my wife's account without informing us saying we measured the package incorrectly which we didn't - we actually over measured our package to ensure plenty of room etc so it cost us almost €88.00 to send a small package to the UK then €174.00 customs fees in the UK which on your website when we put in all relevant information you gave no indication of and then refused to take responsibility. Despite the fact you had the correct email on file but you didn't update your records accordingly when you had the wrong email listed originally - their customer service was appalling stating they wouldn't talk to my wife even though the payment came from her account - would never use them again - my daughter had her phone stolen in the UK and we were sending a replacement and we would have been better flying over with it ourselves, it would have cost less - never ever use - they still refuse to return the extra payment they took from our account without our consent, without informing us- they blame us despite the fact they didn't update their records correctly with the right email address at the time of the original order and we have proof of this - Ref PD1040096 - we communicated with them in various ways email and telephone - absolute disgrace”

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Posted 2 years ago

“Great service, very reliable 👏”

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Posted 2 years ago

“FedEx Express Dublin to Spain delivery to take 24/48 Hrs. Actual 75 Hrs. Pick up Dublin (15hrs. in Ireland and transit) Arrive in CdG Paris (28hrs. in France and transit) Arrive in Barcelona (17hrs. and transit) Arrive in CdG Paris yes back to Paris (7hrs. in France and transit) Arrive in Barcelona. 8hrs later delivered.”

Helpful Report

Posted 2 years ago

Hi, I am very sorry for this experience. Please contact our support and we will look into this. PD Support

Posted 2 years ago

“Quik an hassle-free to book your parcel would highly recomend parcel direct”

Helpful Report

Posted 2 years ago

Hi, Thank you for the 5-star review! We are delighted to be able to offer a stress-free courier service. If we can help with anything, please do not hesitate to get in touch. All the best, PD Support

Posted 2 years ago

“Can't commend this service enough couldn't find anyone to return my parcel to the UK got on to these guys and it was sorted in minutes highly recommended James was also and absolute gem to deal with”

Helpful Report

Posted 2 years ago

Hi, Thank you for the 5-star review! Our customer support is always happy to help! If we can help with anything, please do not hesitate to get in touch. All the best, PD Support

Posted 2 years ago

“First time I have used parceldirct.ie, website easy to use and the driver called me 30 mins before collection to verify the collection point, am very happy.”

Helpful Report

Posted 2 years ago

Hi, Thank you for the 5-star review! We are always looking for ways to make the site even more accessible! If we can help with anything, please do not hesitate to get in touch. All the best, PD Support

Posted 2 years ago

“Great service - fast and easy interface, nice prices comparison, prices are better per package than directly on shipping company site. Easy printing and good email communication.”

Helpful Report

Posted 2 years ago

Hi, Thank you for the 5-star review! We are delighted to have been able to assist with this shipment! If we can help with anything, please do not hesitate to get in touch. All the best, PD Support

Posted 2 years ago

“Very helpful,picked up parcel and delivery on time Will use again”

Helpful Report

Posted 2 years ago

Hi, Thank you for the 5-star review! We are delighted to see your parcels were collected directly from your home as scheduled. If we can help with anything, please do not hesitate to get in touch. All the best, PD Support

Posted 2 years ago

“The service was easy to use and it saves you an awful lot of time. I recommend this site to businesses and individuals. Carol”

Helpful Report

Posted 2 years ago

Hi, Thank you for the 5-star review! Thank you for your recommendation! If we can help with anything, please do not hesitate to get in touch. All the best, PD Support

Posted 2 years ago

“Fabulous company, Dan in customer service only too happy to answer any queries, which is rare in these times! Would really recommend ParcelDirect, brilliant service”

Helpful Report

Posted 2 years ago

Hi, Thank you for the 5-star review! Our support is always there if you need it! If we can help with anything, please do not hesitate to get in touch. All the best, PD Support

Posted 2 years ago

“I was impressed of how fast I've got my quote without any burocracy and paperwork (even without the necessaty to print my label). As private customer, not always I have a printer available to print any paperwork. If the delivery will be with this quality service, I'll be you client like forever! Haha tks.”

Helpful Report

Posted 2 years ago

Hi, Thank you for the 5-star review! We are delighted to see you were happy with how usable our website is! If we can help with anything, please do not hesitate to get in touch. All the best, PD Support

Posted 2 years ago

“Could it be any easier? Great prices, great service, great delivery. The FedEx economy is unbeatable.”

Helpful Report

Posted 2 years ago

Hi, Thank you for the 5-star review! We are constantly looking for ways to bring down our prices even further. If we can help with anything, please do not hesitate to get in touch. All the best, PD Support

Posted 2 years ago

“EXCELLENT SERVICE! this was the first time to use a service of such all the way from the Kingdom of Bahrain. and it was a very streamlined process and to the point service with clear charges (no hidden tax). My very precious package was picked up the same day in Ireland and delivered 3 days later !! I am so pleased and amazed with this company and will definitely recommend it to anyone.”

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Posted 2 years ago

“It was very simple to use Parceldirect.ie They take the work out of checking prices for different carriers. You get a choice of different carriers & have the option of having the parcel collected or dropping at local shops. I got a tracking number from both Parcel Direct and Fedex. Delivery was on time & I will definitely use this service again. Thanks.”

Helpful Report

Posted 2 years ago

Hi, Thank you for the 5-star review! We are always looking for ways to make our site even easier for customers to use! If we can help with anything, please do not hesitate to get in touch. All the best, PD Support

Posted 2 years ago

“I have had three parcels collected over last few days and am very happy with the service. Easy to manoeuvre through the website, collected from house. Brilliant.”

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Posted 2 years ago

“The parcel was picked up as scheduled and left the country promptly. It did take some time for the parcel to reach its destination through different European countries.”

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Posted 2 years ago

Hi, Thank you for the 5-star review! We are delighted to have been able to help with this shipment! If we can help with anything, please do not hesitate to get in touch. All the best, PD Support

Posted 2 years ago

“A complete joke … sent email with label but it’s actually an instruction sheet not an actual label . I have telephoned and emailed no response . In all other courier services that I use the label is automatically generated !!! What kind of service is this ???”

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Posted 2 years ago

“My first time using a courier service and I was very impressed. Everything was so easy to set up, the driver was extremely polite when he came to collect my parcel and explained how and when my package would be delivered. I was surprised at the low cost as the parcel was large and very heavy. I'd highly recommend this company and will use their service again without hesitation. Thank you.”

Helpful Report

Posted 2 years ago

Hi, Thank you for the 5-star review! We are delighted to see you found our service fast, efficient and at a fair price! If we can help with anything, please do not hesitate to get in touch. All the best, PD Support

Posted 2 years ago

ParcelDirect.ie is rated 4.6 based on 3,282 reviews