ParcelDirect.ie Reviews

Name: ParcelDirect.ie
Address: Commerce House, 14 Washington Street West, Commerce House, 14 Washington Street West, Cork
Rating: 4.53

4.5 Rating 3,334 Reviews

89 %

of reviewers recommend ParcelDirect.ie

Company Reviews

Metrics

Info

4.5

Based on 3,334 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About ParcelDirect.ie:

Welcome to ParcelDirect.ie, the Irish parcel delivery comparison site where you can save up to 80% on your courier service costs. Compare cheap courier services for your Parcel and Pallet delivery services from only €6.50, including FREE Collection. Send a parcel or pallet to over 200 countries worldwide. Parcel shipping within Ireland, and to the UK, Europe & USA, Canada, Australia & China. ParcelDirect.ie offers the lowest cost parcel and pallet courier services in the country! So for the cheapest courier rates in Ireland, look no further than ParcelDirect.ie.

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ParcelDirect.ie 5 star review on 24th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service, quick and easy to use”

Helpful Report

Posted 2 years ago

Hi, Thank you for the 5-star review! We are always trying to find new ways to make the site even easier to use! If we can help with anything, please do not hesitate to get in touch. All the best, PD Support

Posted 2 years ago

“Total nonsense...there are hidden costs wasn't even mentioned...i sent my parcel 5th of may...its bn 13 days the receiver still didn't receive after paying the hidden costs too....very disappointing...money waste...i wonder how do i claim my money back now...”

Helpful Report

Posted 2 years ago

Hi, I am very sorry for your experience with our service. I do just have to explain that the "hidden" costs you are mentioning are most likely customs fees, these are on all shipments leaving the EU and they are paid to the government of the destination country. However, once these fees were paid, the parcel would usually be delivered shortly after, please can you contact our support team and we will look into this for you. All the best, PD

Posted 2 years ago

“very easy to use great service”

Helpful Report

Posted 2 years ago

Hi, Thank you for the 5-star review! We are always happy to help with all your shipping needs! If we can help with anything, please do not hesitate to get in touch. All the best, PD Support

Posted 2 years ago

“Phoned the guys in parcel direct as I was having problems in sending a parcel out. They were very helpful and pleasant to deal with. Will use again for sure”

Helpful Report

Posted 2 years ago

Hi, Thank you for the 5-star review! We are happy our customer support was able to assist you. If we can help with anything, please do not hesitate to get in touch. All the best, PD Support

Posted 2 years ago

“This was my first time using parcel direct and I was very impressed with the efficiency of the service. My parcel was easy to track & delivered promptly. I will certainly be using parcel direct again. And will highly recommend the service to my friends/ family.”

Helpful Report

Posted 2 years ago

Hi, Thank you for the 5-star review! We are always happy to help with all your shipping needs! If we can help with anything, please do not hesitate to get in touch. All the best, PD Support

Posted 2 years ago

“Unreliable. Ordered a parcel delivery through the website, once arrived at the drop off point I've been told that the pick-up code wasn't working. Tech support wasn't available nor over the phone neither via mail (6 pm). Once in contact with customer support the day after, order got cancelled. I'm still waiting for the refund, after 30 days.”

Helpful Report

Posted 2 years ago

Hi, Thank you for the review and I am very sorry for this experience, please can you contact our support and we will get this looked into. All the best, PD Support

Posted 2 years ago

“Good service,easy to book, and lot of different choice possible.”

Helpful Report

Posted 2 years ago

Hi, Thank you for the 5-star review! We are always trying to further improve our site to make it as easy as possible. If we can help with anything, please do not hesitate to get in touch. All the best, PD Support

Posted 2 years ago

“Easy use and many options”

Helpful Report

Posted 2 years ago

Hi, Thank you for the 5-star review! We aim to provide as many options as possible to suit every customers needs! If we can help with anything, please do not hesitate to get in touch. All the best, PD Support

Posted 2 years ago

“Express and truly faithful”

Helpful Report

Posted 2 years ago

Hi, Thank you for the 5-star review! We are always happy to help with all your shipping needs! If we can help with anything, please do not hesitate to get in touch. All the best, PD Support

Posted 2 years ago

“Never had any trouble with them! Always on time, understanding and professional”

Helpful Report

Posted 2 years ago

Hi, Thank you for your 5-star review! We are happy to see that shipping is made as easy as possible for you. If we can help with anything, please do not hesitate to contact us. All the best, PD Support

Posted 2 years ago

“Great service”

Helpful Report

Posted 2 years ago

Hi, Thank you for your 5-star review! If we can help with anything, please do not hesitate to contact us. All the best, PD Support

Posted 2 years ago

“All goog so far. A early to send survey. I havent even received my shipping labels yet so i can print off and attach to package. Thanks very much.”

Helpful Report

Posted 2 years ago

Hi, Thank you for your 5-star review! We hope you have received your label and your parcel is on the way! If we can help with anything, please do not hesitate to contact us. All the best, PD Support

Posted 2 years ago

“I am totally dissatisfied with Parcel Direct and FedEx. They deliver my parcel with 5 day delay from Ireland to Spain and handed over for a person how I do not known. They do not help me in this situation and my parcel lefted over to the third person. No refund no proper managed situation and I not get back my parcel. Do not recommended for anybody. Ferenc”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to leave a review, I am very sorry for the inconvenience caused by this. Please can you contact our support to get this looked into. All the best, PD Support

Posted 2 years ago

“Found the website very easy to use. Courier very helpful and pleasant to deal with for a next day delivery. Will use this service again.”

Helpful Report

Posted 2 years ago

Hi, Thank you for your 5-star review! If we can help with anything, please do not hesitate to contact us. All the best, PD Support

Posted 2 years ago

“So far so good. Was able to book a collection on the phone. The price was good too. Would recommend.”

Helpful Report

Posted 2 years ago

Hi, Thank you for your 5-star review! We are happy to see that getting the order through was as simple as it should be! If we can help with anything, please do not hesitate to contact us. All the best, PD Support

Posted 2 years ago

“Customer service has been great up to now but my parcel was never collected. No answer to phone or email after 5.30p.m. needed parcel to be delivered by a certain date and that date will now pass, even allowing for weekend”

Helpful Report

Posted 2 years ago

“Fantastic value and such an easy way to send your package from your door to theirs with all the confidence you could ever need and at unbeatable prices... Excellent quality, service and value for money!!!”

Helpful Report

Posted 2 years ago

Hi, Thank you for your 5-star review! We are always looking for ways to bring our costs down even further for our customers! If we can help with anything, please do not hesitate to contact us. All the best, PD Support

Posted 2 years ago

“Once I had found the correct drop off point on 3rd try the service was great . Posted Monday arrived Germany Friday . excellent . Thanks I'll use your service again”

Helpful Report

Posted 2 years ago

Hi, Thank you for the 5-star review! We are delighted to have gotten your shipment delivered efficiently! If we can help with anything, please do not hesitate to get in touch. All the best, PD Support

Posted 2 years ago

“Surprisingly quick and easy way to book transport across Ireland... Wow! It is stunningly good service.”

Helpful Report

Posted 2 years ago

Hi, Thank you for the 5-star review! We are always looking for ways to make our site even easier for booking your shipments! If we can help with anything, please do not hesitate to get in touch. All the best, PD Support

Posted 2 years ago

“Barrys in Ardnacrusha no longer accepts parcels had to drop at depot otherwise good service”

Helpful Report

Posted 2 years ago

Hi, Thank you for your review! Apologies for the issue with the drop-off store, we will contact them on this now. Please do not hesitate to contact us if you need any assistance. All the best, PD Support

Posted 2 years ago

ParcelDirect.ie is rated 4.5 based on 3,334 reviews