ParcelDirect.ie Reviews

Name: ParcelDirect.ie
Address: Commerce House, 14 Washington Street West, Commerce House, 14 Washington Street West, Cork
Rating: 4.54

4.5 Rating 3,332 Reviews

89 %

of reviewers recommend ParcelDirect.ie

Company Reviews

Metrics

Info

4.5

Based on 3,332 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About ParcelDirect.ie:

Welcome to ParcelDirect.ie, the Irish parcel delivery comparison site where you can save up to 80% on your courier service costs. Compare cheap courier services for your Parcel and Pallet delivery services from only €6.50, including FREE Collection. Send a parcel or pallet to over 200 countries worldwide. Parcel shipping within Ireland, and to the UK, Europe & USA, Canada, Australia & China. ParcelDirect.ie offers the lowest cost parcel and pallet courier services in the country! So for the cheapest courier rates in Ireland, look no further than ParcelDirect.ie.

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ParcelDirect.ie 5 star review on 24th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to book a collection of a parcel for delivery in Canada at very competitive rates”

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Posted 1 year ago

“Absolutely shocking service and terrible customer service. Have used this company twice and both times my parcel was lost. The first time I chased and chased for updates and there was no proactive communication. The box could not be found so I had to send a replacement. They eventually found the missing box and delivered it to my customer as well as the replacement. I decided to give them a second chance and used them again and the exact same thing has occurred. My box has disappeared, nobody can tell me where it is and Parceldirect are no longer even replying to my emails. My customer is messaging me continuously for updates and I cannot tell him anything. No proactive communication from Parceldirect and shocking that they are now ignoring me completely.”

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Posted 1 year ago

“Great service. No hassle service. Large package picked up in Dublin on Friday and arrived at its UK destination mid Monday morning. Will be using this service again. .”

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Posted 1 year ago

“Very easy to use. Competitive prices. I will be using it again.”

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Posted 1 year ago

“Easy to deal with 🥰”

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Posted 1 year ago

“Excellent all round. Website, price, collection, delivery. See you next time.”

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Posted 1 year ago

“Their service is an absolute disgrace. I was waiting 2 consecutive days past the collection date they committed for the package to be picked up. I was reassured multiple times by their staff it’ll be collected and it wasn’t. No respect for customers time, if I could give them zero stars I would. An absolute waste of 2 days of mine and other persons time to wait for collection and delivery. Avoid them, you’d be quicker to do it yourself. Interestingly, they put a customer rating of 4.5 on their company website. Laughable and dishonest. The feedback on google is telling, I wish I checked it before engaging.”

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Posted 1 year ago

“We have dealt with them for a number of years now and generally the service is good BUT when it goes wrong it goes horribly wrong, and they have no control whatsoever over the couriers they deal with. Nor do they stand up to them and hold them accountable. Twice now FedEx has run roughshod over us. they lost two parcels - one valued at €8500 which would never have been found but for the very honest man in a remote Canadian village who received it. The second valued at €5,500 which after 9 weeks FedEx still won't admit they have lost. And Parcel direct are letting them away with it. We have a client who is furious and wants us to refund them and we will have to wait on FedEx firstly to admit responsibility and then to decide when they are good and ready if they will pay us in spite of the fact that the item is fully insured. It is an outright scandal. We pay a middle man to fight for us but Parcel Direct fall sadly short of the mark”

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Posted 1 year ago

“Fantastic experience.”

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Posted 1 year ago

“Very easy to use and a great service.”

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Posted 1 year ago

“The process was very easy from start to finish. I got updated on every step of the way for my package by text.”

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Posted 1 year ago

“Easy instructions and great services ! I'm always using these services especially when shipping abroad. Could only recommend!”

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Posted 1 year ago

“Fast and reasonable pricing”

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Posted 1 year ago

“Excellent service--the parcel made it from Ireland to Canada with no issues the week before Christmas! it was very important to arrive on time, as it contained much-needed health supplements. Perfect!”

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Posted 1 year ago

“Excellent service. Collection on time.”

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Posted 1 year ago

“Easy to use and appreciated that they have options of different couriers”

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Posted 1 year ago

“Very good service”

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Posted 1 year ago

“Really simple and straightforward.”

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Posted 1 year ago

“Easy process and great price”

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Posted 1 year ago

“Parceldirect is a great service. It is always prompt. It is very reasonably priced. Our company is very happy with ParcelDirect.ie”

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Posted 1 year ago

ParcelDirect.ie is rated 4.5 based on 3,332 reviews