ParcelDirect.ie Reviews

Name: ParcelDirect.ie
Address: Commerce House, 14 Washington Street West, Commerce House, 14 Washington Street West, Cork
Rating: 4.55

4.6 Rating 3,281 Reviews

90 %

of reviewers recommend ParcelDirect.ie

Company Reviews

Metrics

Info

4.6

Based on 3,281 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About ParcelDirect.ie:

Welcome to ParcelDirect.ie, the Irish parcel delivery comparison site where you can save up to 80% on your courier service costs. Compare cheap courier services for your Parcel and Pallet delivery services from only €6.50, including FREE Collection. Send a parcel or pallet to over 200 countries worldwide. Parcel shipping within Ireland, and to the UK, Europe & USA, Canada, Australia & China. ParcelDirect.ie offers the lowest cost parcel and pallet courier services in the country! So for the cheapest courier rates in Ireland, look no further than ParcelDirect.ie.

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ParcelDirect.ie 5 star review on 3rd December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Online booking system allowed me to arrange, book & pay for, a drop off to a local store who unhelpfully told me that ‘we don’t do that anymore’ and by all means leave my parcel with a bunch of other uncollected parcels - pity those unsuspecting customers! Store assistant said they haven’t offered that service for over a month which begs the question why is it still noted online as a store that does! The store assistant advised I go to another store in a town some 20 miles away. I tried to call that second store several times to be sure they could accept my parcel to send to no answer. Tried multiple times to contact Parcel Direct to no avail. I can only rate them for an excellent looking website with non existent customer care. Went to try that 2nd store & if that didn’nt work either. Ended up delivering my parcel to Dublin myself - two hour round trip. I’ll try but think a refund will be as impossible to get as a reply from this company. Much time & frustration spent! Won’t try to use again & certainly will not recommend.”

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Posted 5 months ago

“This is not the first time I have used this company, I love that it is easy and fast to send a parcel. The prices for the shipment are delightful, and there is a courier for every purse. I will recommend you to everyone.”

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Posted 5 months ago

“Delighted with the service from ParcelDirect.ie, I had a parcel to send from Ireland to Cardiff and the whole process was very easy. I will use this again and have downloaded the app. Thanks”

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Posted 5 months ago

“Parcel was picked up by a very friendly person... It left Ireland and was delivered within 24 Hours... one day less than we were advised it would arrive.. we will certainly use your services again!!”

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Posted 5 months ago

“Failed to deliver our product to clients in Australia Decided the package pick up point was the Consignee so wasted days sending them queries instead of us. Then took more money from our account without permission or an invoice to ship the package all the way back to Ireland. Strange how ParcelDirect don't show the 2.5 stars (poor) review average from TrustPilot on their website”

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Posted 5 months ago

“I wish I read the reviews of Parcel Direct before using their service. Booked a pick-up in Ireland on July 1st, for July 2nd. Paid and confirmed. We are today on July 8th and the sender never received a call or visit for pick-up. Tried to contact Parceldirect online as they don't provide a phone number, no reply either. Don't loose your time and money with this not ghost operated company.”

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Posted 5 months ago

“I was looking to ship liquids to the USA from Ireland and with the restrictions with anpost I am so glad that parcel direct was there. I went to mail box etc in cork and they have a convenient drop off service. Additionally it was 40€ cheaper than other couriers. Super fantastic!”

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Posted 5 months ago

“I had an amazing experience they picked my parcel yesterday at my door step and it was delivered today so fast and reliable thank you parcel direct I highly recommend and the price I paid it was worthy it very affordable”

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Posted 5 months ago

“Excellent courier service. Really easy to book, great options for different prices. Would definitely use again.”

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Posted 5 months ago

“Great user experience.”

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Posted 5 months ago

“Great service and fair pricing options. I will use again in the future I am sure.”

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Posted 5 months ago

“First time using ParcelDirect, very efficient and very reasonable price. Would definitely use them again and will be very happy to tell others.”

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Posted 5 months ago

“Very fast service .Delivered before the estimated time . Package is safe and handled carefully.”

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Posted 5 months ago

“Had a parcel collected today very happy with service the courier was very professional would recommend if you ever need their service”

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Posted 5 months ago

Hi Michelle, Thank you for taking the time to write a review. We are delighted to have been able to help with your shipping needs! If we can help with anything in future, please do not hesitate to get in touch. All the best, PD Support.

Posted 2 months ago

“I recently used Parcel Direct for my shipping needs, and I was thoroughly impressed with their service. The process was smooth from start to finish. Their website was user-friendly, making it easy to schedule a pickup and track my shipment. The customer service was responsive and helpful, promptly addressing my queries. My parcel arrived on time and in perfect condition, thanks to their careful handling and reliable courier partners. I highly recommend Parcel Direct for their efficiency, professionalism, and excellent customer support.”

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Posted 5 months ago

“They are a very helpful and supportive team , a pleasure to do business with”

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Posted 5 months ago

“Efficient and speedy service - delivered on time and were cost efficient”

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Posted 5 months ago

“The system is very userfriendly. It has been an absolute blessing honestly. All other courier systems made it very difficult to book. Some even said I had to have a business account. Parcel Direct compared the prices from the start and I was able to make a well informed choise. It even lets you add insurance. The easiest choice and booking I had to make. Will use them again for sure!”

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Posted 5 months ago

“Very happy over all with the service with Parcel Direct, booking is very simple, very reasonably priced. Pick up is quick, very nice people working there and when I did call a few times over the phone I was helped immediately. I would highly recommend.”

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Posted 5 months ago

“Excellent service. Very straightforward. You can see what price options are available clearly. Simple process from start to finish. Thank you.”

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Posted 5 months ago

ParcelDirect.ie is rated 4.6 based on 3,281 reviews