ParcelDirect.ie Reviews

Name: ParcelDirect.ie
Address: Commerce House, 14 Washington Street West, Commerce House, 14 Washington Street West, Cork
Rating: 4.54

4.5 Rating 3,332 Reviews

89 %

of reviewers recommend ParcelDirect.ie

Company Reviews

Metrics

Info

4.5

Based on 3,332 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About ParcelDirect.ie:

Welcome to ParcelDirect.ie, the Irish parcel delivery comparison site where you can save up to 80% on your courier service costs. Compare cheap courier services for your Parcel and Pallet delivery services from only €6.50, including FREE Collection. Send a parcel or pallet to over 200 countries worldwide. Parcel shipping within Ireland, and to the UK, Europe & USA, Canada, Australia & China. ParcelDirect.ie offers the lowest cost parcel and pallet courier services in the country! So for the cheapest courier rates in Ireland, look no further than ParcelDirect.ie.

Visit Website

Write Your review

Tell us how ParcelDirect.ie made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

ParcelDirect.ie 5 star review on 24th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very pleased with Parcel Direct. I ordered late on a Tuesday night and was deligheted that my parcel was collected by lunchtime the following day. I was relieved and confident that I was getting my delivery to my daughter in time for her special occasion.”

Helpful Report

Posted 10 months ago

“Suitcase took 22 days to arrive rather than the advertised 4-6 service. Was not advised or assisted with declaring the good (my own clothes) for Australian customs and ended up having to pay for an Australia customs broker and international customs charges $700. Advised by Australian customs services and Fedex that this should have been outlined to me the customer by Parcel Direct prior to shipping as this was always going to be an issue. Very poor customer servie since then and advised by customer care that they dont have a policy for applying directly for a refund alongside rude staff on the phone Would absolutly not recommend using Parcel Direct”

Helpful Report

Posted 10 months ago

“Great service super fast will definitely use parcel direct again”

Helpful Report

Posted 11 months ago

“I recently used ParcelDirect.ie to send a package, and I was thoroughly impressed with their service. From start to finish, the experience was smooth and hassle-free. Firstly, their website is user-friendly and intuitive, making it easy to navigate and book my shipment. I appreciated the variety of delivery options available, allowing me to choose the one that best suited my needs and budget. The booking process was straightforward, and I received instant confirmation of my order. I highly recommend ParcelDirect.ie to anyone looking for a reliable and efficient parcel delivery service.”

Helpful Report

Posted 11 months ago

“It is my first time using Parcel Direct services. Support help were very helpful on the phone in regards answering my questions. Any other company seemed to have difficulties transporting my package. Their issue were size and weight. Also insurance. While Parcel Direct are very straight forward.”

Helpful Report

Posted 11 months ago

“The service is easy to use. With a few clicks you get your shipment booked and paid. Got my shipment booked at ~5pm, and at 12 pm the following day my package was loaded on the van. I liked that ParcelDirect provides a choice of carriers. I was shipping big heavy box to Italy, and had a choice of 9 options, so you can compare offers from each company (DHL, FedEx, etc.). My parcel was supposed to arrive in 4-5 working days, but somehow it got to the destination in less than 24 hours :) Before I found ParcelDirect I was trying to arrange the shipment with DHL/UPS/FedEx directly, but none of them is doing parcel pickup. Last but not least. ParcelDirect price was way lower than if you would book directly with FedEx.”

Helpful Report

Posted 11 months ago

“Brilliant service efficient and fast delivery to Australia, highly recommend them .”

Helpful Report

Posted 11 months ago

“Had reason to contact customer service . Had an immediate reply and excellent service.”

Helpful Report

Posted 11 months ago

“Good and cheap company”

Helpful Report

Posted 11 months ago

“First time using after a total disaster with parcel2go, parceldirect.ie did exactly as promised in allocated time and easy to contact with any questions. Would 100% recommend fast, direct ..Absolutely great service”

Helpful Report

Posted 11 months ago

“This is my first time to use this service, today 7th is collection day from my home. I’m here waiting not able to go to work because I don’t have a time for collection.”

Helpful Report

Posted 11 months ago

“Parcel booked of a sun nite, collected monday in cork & delivered to co limerick tue morn, great service”

Helpful Report

Posted 11 months ago

“Great service, my parcel was collected 1 hour after i printed label. Amazing.”

Helpful Report

Posted 11 months ago

“Easy to quote and affordable prices for everyone Recommended A+!”

Helpful Report

Posted 11 months ago

“Found the whole process vey easy to do”

Helpful Report

Posted 11 months ago

“Excellent service.”

Helpful Report

Posted 11 months ago

“Super service collected in the morning as they said they would parcel arrived in Scotland today an Post and other companies would not take it due to batteries no problem for Parcel Direct thank you”

Helpful Report

Posted 11 months ago

“Great service. Very convenient when your living in a small town.”

Helpful Report

Posted 1 year ago

“Warning: Do not use this company. My parcel worth the best part of 2k and so I took out extra insurance with Parcel Direct.ie just in case. The parcel was got lost and once officially deemed lost Parcel Direct.ie did nothing to process the insurance claim or get me the compensation I paid for. Customer services (which means whoever picks up the phone) did not have the ability to do anything about this and had no power to do anything about it. When escalating the problem, the only person higher up was the owner - this is a very small company. The staff left countless messages for him to get back to me but he never did. I phoned practically twice a week for the best part of a year to no avail. I eventually gave up - which was likely the owner's strategy - he certainly has no care or concern for his customers. Do not trust this company. Go directly to the company they supposedly liaise with because if something goes wrong parcel direct won't help and the courier company they use on your behalf can't help because you went through a third party. Also, taking out their insurance amounts to nothing. I hereby challenge Parcel Direct to come back to me and make things right. If they do - I'll certainly post again to let you know.”

Helpful Report

Posted 1 year ago

“Fantastic service have used it several times for my parcels to Australia brilliant service”

Helpful Report

Posted 1 year ago

ParcelDirect.ie is rated 4.5 based on 3,332 reviews