Paramount Plants Reviews

Name: Paramount Plants
Rating: 4.76

4.8 Rating 3,713 Reviews

95 %

of reviewers recommend Paramount Plants

4.8

Based on 3,713 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Paramount Plants:

Established for more than 20 years, Paramount Plants and Gardens has grown to become one of the UK's top online retailers for mature trees and shrubs. We are a North London-based plant centre with a particular speciality in sourcing, selling and shipping mature plants, shrubs, hedging and trees. In essence, we provide the plant framework for your garden or landscape direct to your door, ready for planting.

Visit Website

Phone:

020 8367 8809

Email:

feedback@paramountplants.co.uk

Location:

131 Theobalds Park Road, Crews Hill, London
EN2 9BH

Paramount Plants 5 star review on 28th February 2025

376

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overall I am happy with this company. They keep you well informed, via email, of the order status and what to do once you receive your plants. There was a short delay sending my order out, but I was kept upto date and it arrived intact and well watered. It would have been nice to have had some sort of delivery tracking on the day, but this is not an option available. My only real issue, hence the 4 stars was that the small tree I ordered, although well secured for transport purposes, would have been almost impossible for me to remove from the pot had I not had a husband with tools to enable the removal of the two pieces of bracing wood which were wedged into the pot and stapled through the pot into place. They were large heavy duty staples and were pretty difficult to remove which tarnished the experience for me.”

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Posted 2 days ago

“Your people are charmingly helpful and the plants very good. I would have liked a little more 'consultation' on delivery dates but I recognise that deliveries all over the country cannot be scheduled according to the exact requirements of every customer.”

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Posted 3 months ago

Good morning John, We are very pleased you're happy with your order, we look forward to being of service again in the future. Thank you for your valued feedback Kind regards Peter

Posted 3 months ago

“Plant arrived in good condition, undamaged and seemingly healthy. Good instructions on aftercare. Communication on delivery also plentiful. The only frustration being the very long wait between order and delivery which was approx 3 weeks. Still, it was a plant I can't find locally.”

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Posted 4 months ago

Good morning Alison , We are very pleased you're happy with your order, we look forward to being of service again in the future. Thank you for your valued feedback, our apologies for any delays Kind regards Peter

Posted 4 months ago

“Good quality well packaged”

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Posted 4 months ago

Good morning Sue , We are very pleased you're happy with your order, we look forward to being of service again in the future. Thank you for your valued feedback Kind regards Peter

Posted 4 months ago

“Kept well-informed of delivery. Plants well packed. Healthy plants a couple rather pot-bound but prob due to time of year, and they seem to have settled in with some teasing out of roots. Were used to fill a small border in front of a museum for Cheltenhams WW1 original crosses museum”

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Posted 5 months ago

Good morning Julia , We are very pleased you're happy with your order, we look forward to being of service again in the future. Thank you for your valued feedback Kind regards Peter

Posted 4 months ago

“too early just planted”

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Posted 6 months ago

Hi John, we totally understand it’s still early days after planting to give a proper review, but we just check in to ensure the plant quality is acceptable to you and delivery ok. And presume that all was ok but have emailed you. We are very sorry if our review request was not welcome. We do find it helpful to ensure our customers are satisfied at the time of delivery but of course we’re here to help if you (or any customers )have any future questions as their plants settle in. We have also emailed you about this to avoid any confusion. Kind Regards Karen Paramount Plants

Posted 6 months ago

“Lovely tree. The only thing to note is, the pear seems to have succumbed to the black spot disease that pear trees get from nearby juniper trees. I am hoping this will go away as the leaves fall, as I'm not near any junipers, for them to catch the spores.”

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Posted 7 months ago

Good afternoon, We are very pleased you're happy with your order, we look forward to being of service again in the future. Thank you for your valued feedback Kind regards Peter

Posted 6 months ago

“Very happy woth the quality of service provided. Delivery details were clear and updated regularly. I would definitely recommend this company.”

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Posted 8 months ago

Good afternoon Louis, we look forward to being of service again in the future. Thank you for your valued feedback Kind regards Peter

Posted 8 months ago

“It was a gift. So don't know.”

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Posted 8 months ago

Good morning Margaret, we look forward to being of service again in the future. Thank you for your valued feedback Kind regards Peter

Posted 8 months ago

“One tree out of three appears very unhappy.”

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Posted 8 months ago

Good morning John, , thank you for your valued feedback, please email stocktream@paramountplants.co.uk along with images and your concerns. A member of the team will review and advise further. We look forward to being of service again in the future. Kind regards Peter

Posted 8 months ago

“This delivery of Rootballs was excellent.”

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Posted 8 months ago

Good afternoon Ian, We are very pleased you're happy with your order, we look forward to being of service again in the future. Thank you for your valued feedback Kind regards Peter

Posted 8 months ago

“Very pleased with the trees Lovely condition on arrival and doing well after planting”

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Posted 8 months ago

Good afternoon Pauline, We are very pleased you're happy with your order, we look forward to being of service again in the future. Thank you for your valued feedback Kind regards Peter

Posted 8 months ago

“I ordered a large cherry blossom tree after carefully browsing the webpage and speaking to customer services who were very helpful. I was kept updated with the delivery information, the tree arrived in good condition with a rootball ready for planting. The only reason I did not give 5 stars was because of the abruptness to the point of rudeness of the delivery man who refused to leave the tree in my external passageway instead of on my drive. I appreciate they are required to drop off by the curb, however, this is not safe or helpful.”

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Posted 9 months ago

Good morning Donna, We are very pleased you're happy with your order, we look forward to being of service again in the future. Thank you for your valued feedback Kind regards Peter

Posted 9 months ago

“Plant arrived on time and as described. I was initially a bit worried about ordering a tree online without physically seeing it, but was very pleased. It was healthy and ready to be planted. It’s been a month now and is doing very well 😊”

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Posted 10 months ago

Good morning Coralie, We are very pleased you're happy with your order, we look forward to being of service again in the future. Thank you for your valued feedback Kind regards Peter

Posted 10 months ago

“Very small but healthy minature lilac tree. Delivered on time and kind delivery men carried it through my back gate. Thank you.”

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Posted 10 months ago

Good morning Shirley, We are very pleased you're happy with your order, we look forward to being of service again in the future. Thank you for your valued feedback Kind regards Peter

Posted 10 months ago

“Leylandii Blue Jeans arrived as scheduled. We had bought a larger number from Paramount a couple of years ago and they have established well. This smaller number was to extend the original planting. Decent sized and bushy specimens, although in rather small pots for the size of tree. We had prepped the planting sites in advance so were able to get them in the ground quickly.”

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Posted 11 months ago

Good morning , We are very pleased you're happy with your order, we look forward to being of service again in the future. Thank you for your valued feedback Kind regards Peter

Posted 11 months ago

“Excellent Service, Hedging purchased was very healthy and on Excellent condition. Good communication with regards to delivery of hedging.”

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Posted 1 year ago

Good morning David , we are very pleased you're happy with your order we look forward to being of service again in the future. Thank you for your valued feedback Kind regards Peter

Posted 1 year ago

“Friendly and helpful service when visited the site. Delivery driver was very good. Bought pleached trees which are healthy and look good in our garden. Only reason for 4 stars instead of 5 was we were recommended over twice as much compost as we needed. A couple of The neighbours were happy as we let them help themselves to it (it's good stuff)”

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Posted 1 year ago

Good morning Angela, we are very pleased you're happy with your order we look forward to being of service again in the future. Thank you for your valued feedback Kind regards Peter

Posted 1 year ago

“Happy with my conifers. Price was good and The trees arrived pretty healthy. Good height. Some slightly shorter then others but all within parameters. Slight damage from transit but arrived on a pallet and were pretty well packed. Delivery was quite long but communication throughout was good. Can't wait for them to grow and bush out. (Abit Bushier then in the description pic online which was a bit of a relief to be honest) very happy overall. Would order again. Would definitely give 5* if delivery was abit quicker.”

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Posted 1 year ago

Good morning Mike, we are very pleased you're happy with your order we look forward to being of service again in the future. Thank you for your valued feedback Kind regards Peter

Posted 1 year ago

“Quick easy website to navigate and use. I ordered 10 cherry laurels around 4 foot tall. A great incentive for me to order was a very reasonable discount on this particular size of plant. Great communication after order, they were dispatched and delivered very promptly in good condition and packaged well. I've received a few post purchase emails with advise for watering, feeding my plants too. Great service from Paramount Plants.”

Paramount Plants 4 star review on 8th September 2023

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Posted 1 year ago

Good morning Paul, we are very pleased you're happy with your order we look forward to being of service again in the future. Thank you for your valued feedback Kind regards Peter

Posted 1 year ago

Paramount Plants is rated 4.8 based on 3,713 reviews