Paramount Plants Reviews

Name: Paramount Plants
Rating: 4.76

4.8 Rating 3,713 Reviews

95 %

of reviewers recommend Paramount Plants

4.8

Based on 3,713 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Paramount Plants:

Established for more than 20 years, Paramount Plants and Gardens has grown to become one of the UK's top online retailers for mature trees and shrubs. We are a North London-based plant centre with a particular speciality in sourcing, selling and shipping mature plants, shrubs, hedging and trees. In essence, we provide the plant framework for your garden or landscape direct to your door, ready for planting.

Visit Website

Phone:

020 8367 8809

Email:

feedback@paramountplants.co.uk

Location:

131 Theobalds Park Road, Crews Hill, London
EN2 9BH

Paramount Plants 5 star review on 28th February 2025

376

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a mature tree to plant in memory. Maybe it was the time of year but it didn't look in the best condition and arrived dry and totally unprotected. A bit disappointed but I'm sure it will look better by next year.”

Helpful Report

Posted 5 months ago

Good morning , We are very pleased you're happy with your order, our stock management team have reached out to you via email to resolve any issues you may have. We look forward to being of service again in the future. Thank you for your valued feedback Kind regards Peter

Posted 4 months ago

“Delivery and service is great, however the trees I ordered this time round barely have any foliage and will take a long time to offer any kind of real privacy. Bit disappointing for the money spent. However the pleached cherry laurel I ordered previously does the job.”

Helpful Report

Posted 7 months ago

Hello, thank you for your valued feedback,one of my colleagues has reached out to you via email to resolve any matters you have with your order kind regards Peter

Posted 7 months ago

“Probably, my fault for planting at wrong time of year as two of the four are fading despite having been kept moist but not wet since planting. They certainly looked excellent on arrival. I will buy more but will try to go pot grown plants next time.”

Helpful Report

Posted 7 months ago

Hello Francis, thank you for your valued feedback,one of my colleagues has reached out to you via email to resolve any matters you have with your order. kind regards Peter

Posted 7 months ago

“The ordering process was straightforward and the range on offer very good. My Acer palmatum Shirazz arrived in a timely manner. Although the tree is healthy I am a little disappointed with the lack of branching and leaves, in fact one of the smaller branches was completely dead. Overall the specimen isn't the best quailty. Overall experience was OK but not great.”

Helpful Report

Posted 8 months ago

Good afternoon, thank you for your valued feedback, a member of our stock management team has reached out to you to via email. kind regards Peter

Posted 8 months ago

“I pain £95 pallet on top of the price of my tree , on asking if it could be sent any cheaper i got an email back with simply "No?" As a response, on delivery day a waited in all day and it didn't turn up, even after ringing the pallet company that said it was on its way, apparently My first order was sent to a pallet company that broke the top off my tree, unbeatable for a company that specialises in instant hedging and mature trees , communication from Paramount was appealing, I had no idea what was going on, I had to keep chasing it, it took about two months at least before I got the tree, this was a £415 order, when the tree came it was beautiful, but would I go through that stress again, definitely Not”

Helpful Report

Posted 9 months ago

Good morning Kay, thank you for your valued feedback,we will reach out to via email to resolve any issues you may have kind regards Peter

Posted 9 months ago

“The root ball was too small for height of plant so very difficult to keep it stable while bedding in.”

Helpful Report

Posted 11 months ago

Good morning Pauline, thank you for your valued feedback, a member of our stock management team will reach out to you to resolve any issues you may have kind regards Peter

Posted 11 months ago

“Some plants had some non variegated branches which had to be pruned out, reducing their size and density significantly. Also leaf spotting/rusting evident on all plants indicating either fungal infection or kept in stressful conditions. Hopefully will pick back up now planted.”

Helpful Report

Posted 1 year ago

Good morning Andrew, Thank you for your valued feedback, I have reached out to you via email to resolve any matters to your satisfaction Kind regards Peter

Posted 1 year ago

“Plant arrived in good condition. Shipping cost was extortionate, I won't use this company again for that reason”

Helpful Report

Posted 1 year ago

Good morning Gerry, we are sorry you were not happy with the shipping cost applied to your order. This is the costing from our specialist third party courier which is a fixed price from them. Thank you for your valued feedback Kind regards Peter

Posted 1 year ago

“Took ages to arrive”

Helpful Report

Posted 1 year ago

Good morning Karen, we do apologise for any delays endured upon delivery of your order. Thank you for your valued feedback Kind regards Peter

Posted 1 year ago

“Following my adverse review (below) and to their credit, Paramount Plants immediately offered a partial refund and have given a commitment to review their procedures. Packing for all the plants was very poor. Loose packaging in large boxes just doesn't work. Pots were received with only partially filled and compost spread all over the boxes. The Sarcococca is a very robust plant and has grown away well after planting. The Miscanthus are now growing strongly. The Calamagrostis were very poor plants some of which were so poor you replaced them but even the replacements are very weak. The main problem is undeveloped root systems and pots delivered with virtually no compost in them because of poor packaging; they were delivered unlabelled.”

Helpful Report

Posted 1 year ago

Hello John, we are sorry you were disappointed with the plants you received upon delivery, I will reach out to you via email to resolve kind regards Peter

Posted 1 year ago

“Really Helpful staff.”

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Posted 1 year ago

“Am concerned as one of my potted grasses is showing no sign of life at all. Miscanthus sinensis zebrinus is apparently still dormant/dead? i ordered a large pot so that there was potential for dividing into small parts to plant on. I don't want to wait until midsummer and to find it was dead. Any advice or comment please Paramount Plants. Valerie Bowden”

Helpful Report

Posted 2 years ago

Hello Valerie, thank you for your feedback, our stock team will work with you to resolve this matter to your satisfaction kind regards Peter

Posted 2 years ago

“Good quality plants but consistency of plants supplied varies and accuracy of images not great and lead time way too long These are supposed to be the same plant”

Helpful Report

Posted 2 years ago

“Excellent sales service and communication but delivery was poor. Expensive trees arrived chucked on the back of a van on their sides with branches broken. They were very heavy and the driver could not help me move them to the back garden”

Helpful Report

Posted 2 years ago

Good morning, thank you for your valued feedback, we are sorry to hear of your displeasure upon delivery of your trees. The trees need to be laid down during transportation on the back of our trucks as this is best practice for safe delivery to our customers. Our drivers are on strict tight deadlines to meet for loading/unloading of deliveries and unfortunately, as per our terms and conditions, drivers are to leave deliveries at front of the property. This is also stated on your order confirmation upon order placed. If you need further advice regarding the broken branches on the trees please email images to info@paramountplants.co.uk where we can review and advise kind regards Peter

Posted 2 years ago

“Daughter happy with tree, though I think the delivery charge is expensive”

Helpful Report

Posted 3 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 3 years ago

“Hi. I have just ordered some more from some one else quicker delivery and £9.09 cheaper.”

Helpful Report

Posted 3 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 3 years ago

“This is the 1st time I have used Paramount Plants. Whilst I was surprised/disappointed that the 1.5M high skeeters broom acer was delivered without any form of protection (hence just 3 stars) it did appear to have survived its journey unscathed, probably more by good luck than good management. The plant was not cheap and I would have expected some form of protection against all of the dangers faced during its transit would have been a fundamental requirement. Notwithstanding my concerns regarding its transport the plant appears to be healthy and generally complies with the description on the web site in terms of its form and size. I have many years experience of growing acers and only time will tell if the plant is free from any inherent problems and genuinely healthy.”

Paramount Plants 3 star review on 27th August 2021

Helpful Report

Posted 3 years ago

“The company seams efficiently managed. Trees arrived to schedule. The driver wasn’t particularly courteous which was made worse as he was driving their liveried lorry. The trees themselves were tall specimens and expensive for us. When unwrapped I would say that I wasn’t stunned by the quality. They looked like they had been stood rootballed for a long length of time as the hessian wrap was green with algae. The wrapping of the branches had damaged some of the stems and branches. Our hope is though that they will recover but I am not sure they will. We did soak them for the three days prior to planting as they were very dry. And leaves were falling. Only after that did I see the mention in an email about reporting any issues within three days. Overall saddened at the condition of the trees.”

Helpful Report

Posted 3 years ago

“For the price paid I’m disappointed in the size and the root ball of the plant provided, it met the minimum size at an absolute push. Lesson learnt”

Helpful Report

Posted 3 years ago

We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 3 years ago

“Smaller than expected”

Helpful Report

Posted 3 years ago

Thank you for your review, our stock management team have been in touch via email.I hope they have resolved any issues to your satisfaction kind regards Peter

Posted 3 years ago

Paramount Plants is rated 4.8 based on 3,713 reviews