Paramount Plants Reviews

Name: Paramount Plants
Rating: 4.75

4.8 Rating 3,680 Reviews

95 %

of reviewers recommend Paramount Plants

4.8

Based on 3,680 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Paramount Plants:

Established for more than 20 years, Paramount Plants and Gardens has grown to become one of the UK's top online retailers for mature trees and shrubs. We are a North London-based plant centre with a particular speciality in sourcing, selling and shipping mature plants, shrubs, hedging and trees. In essence, we provide the plant framework for your garden or landscape direct to your door, ready for planting.

Visit Website

Phone:

020 8367 8809

Email:

feedback@paramountplants.co.uk

Location:

131 Theobalds Park Road, Crews Hill, London
EN2 9BH

Paramount Plants 5 star review on 27th October 2024

373

Anonymous

Anonymous // 01/01/2019

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“Thank you to delivered in covid-19 time. All Plants are came perfectly and healthy.”

Paramount Plants 5 star review on 8th May 2020

Helpful Report

Posted 4 years ago

Hi Mi We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 4 years ago

“We are loving our new trees, they have brightened up an otherwise dull fence line. The trees were in really good condition and have now started flowering. Thank you!”

Helpful Report

Posted 4 years ago

Hi Francesca We're very pleased you're happy with your pleached trees and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 4 years ago

“Tree seems fine, but was disappointed with delivery process after order Paid £98 for delivery which was a lot more expensive than other places but delivery stated 10 days After purchess we was informed it can take longer, ended up been 20 days, only time we got updates was after we emailed and asked Seems once we had paid the customer service ended”

Helpful Report

Posted 4 years ago

Hi Ryan We are very sorry you are not 100% happy with your order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 4 years ago

“Although there was a delay from the nursery I was kept informed of progress throughout and when the plant arrived it looked good and appeared healthy. I hope that it will grow well when I plant it out in a few weeks time. I will buy from Paramount again and would recommend their service.”

Helpful Report

Posted 4 years ago

Hi John We're very pleased you're happy with your order and with our customer service and thanks for the recommendation. We look forward to being of service again in the future. Thank you Karen

Posted 4 years ago

“The advice given was excellent especially Charlie in Sales. The plants arrived in good condition and the delivery driver was helpful. We are very pleased with the results and will use Paramount again. Thank you.”

Helpful Report

Posted 4 years ago

Hi Susan We're very pleased you're happy with your plant order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 4 years ago

“In a pandemic where everybody shifts to ordering online what you need is a retailer who honestly communicates and delivers what they say, at the point of ordering/taking your money. Paramount did just this and I’m very grateful and happy to have discovered a reliable online retailer (as still waiting for Suttons order, 5 weeks and counting) - thank you, Will definitely use again.”

Helpful Report

Posted 4 years ago

Thank you so much for your very positive comments - much appreciated! We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 4 years ago

“This is my first time buying plants online as I usually go to nursery to pick it up so I can check the trees properly. With covid 19 situation, there's no way I can go out to get trees that I want. I found Paramount Plant website online and based on price, reviews and availability I ordered few leylandi trees for my garden. To my surprise, the trees was so big, healthy, very green, and arrived on the day as they said it will be delivered. The delivery man put my trees carefully on the side of my house (thank you for that!) and I had a good experience communicating with the customer service (because I added one more order to my existing one). I will definitely buy more trees from Paramount Plant and will recommend it to friends and family to get trees from them. Thanks!”

Helpful Report

Posted 4 years ago

Hi Imelda Thank you for your very positive comments - much appreciated and thank you for the recommendations. We're very pleased you're happy with your tree order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 4 years ago

“There are everything that we hoped for, a good size, healthy condition and should look lovely in our garden for years to come”

Helpful Report

Posted 4 years ago

Hi Dawn We're very pleased you're happy with your trees and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 4 years ago

“You sent a beautifully packed, exceptionally healthy and robust shrub which arrived promptly. I am very impressed and delighted with my purchase and would highly recommend your nursery in future for the above reasons. Postage was rather expensive, but worth it. Thank you.”

Helpful Report

Posted 4 years ago

Hi Jocelyn We're very pleased you're happy with your shrub order and with our customer service. Thank you for the recommendation. We look forward to being of service again in the future. Thank you Karen

Posted 4 years ago

“A great service at a difficult time - good communications and a beautiful tree delivered in beautiful condition 😊”

Paramount Plants 5 star review on 7th May 2020

Helpful Report

Posted 4 years ago

Hi Amanda We're very pleased you're happy with your tree and with our customer service. Thank you for posting an image of the tree in your garden - it looks great. We look forward to being of service again in the future. Thank you Karen

Posted 4 years ago

“Excellent service & great value for mature trees compared to many other companies”

Helpful Report

Posted 4 years ago

Hi Julie We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 4 years ago

“Ordered a small Sago Palm tree having previously had a Wagnerianus Palm from Paramount which is thriving.Palm arrived in excellent condition and is now settled in a sunny spot!”

Helpful Report

Posted 4 years ago

Hi Andrew It's always good to hear from a returning customer - we're very pleased you're happy with your Sago palm tree and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 4 years ago

“To paramount services. Just want to say that I am very happy with the palms and the currier service to my door I have recommended to family and friends. And will be placing another order soon. Kind Regards Paul frost.”

Helpful Report

Posted 4 years ago

Hi Paul We're very pleased you're happy with your order and with our customer service and thank you for the recommendations - we appreciate it. We look forward to being of service again in the future. Thank you Karen

Posted 4 years ago

“On 21st May we took delivery of the 12 x Campanula and at 11.25 per plant they were an absolute rip off, such weedy speciments. I can report that half are now dead. I will not use these people ever again.”

Helpful Report

Posted 4 years ago

Hi Kathy We're very pleased you're happy with your order. We look forward to being of service again in the future. Thank you Karen

Posted 4 years ago

“The shrubs exceeded my expectations”

Helpful Report

Posted 4 years ago

Hi David We're very pleased you're happy with your shrubs order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 4 years ago

“I was extremely pleased with both the excellent quality of service from Paramount and the quality of the plants I received.”

Helpful Report

Posted 4 years ago

Hi Paul We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 4 years ago

“I did not order any plants but I did order an insecticide called 'XenTari ' which I found very effective in the past against box Caterpillar. It came in a tiny Box which would easily fit through a regular letter box. I was amazed to be charged so much for delivery £9.99 and did question this at the time. I was answered by email and told that I could come and pick it up instead. A silly answer considering we were in the middle of lock down and you are closed to the public and about 10 miles away. When it arrived It came in an enormous cardboard box at least 10 times the size of the packaged product and was delivered by road. I use this product XenTari because it is kind to the environment, therefore I don't mind that it is an expensive product but to pay such a large amount for a non ecological delivery service is counter productive so I will not be using your company again.”

Helpful Report

Posted 4 years ago

Hi Vivien We are very sorry you are not 100% happy with the delivery of your order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 4 years ago

“The delivery went very smoothly and the tree (Camelia) looks fine. I will have to wait till next year to see the flowers and I am looking forward to it.”

Helpful Report

Posted 4 years ago

Hi Rebecca We're very pleased you're happy with your Camellia tree and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 4 years ago

“2 weeks ago I’d never heard of Paramount Plants. Today (07 May 2020) they are now my ‘go to’ online supplier of garden plants. From placing the order, right through to delivery, the process was seamless and best of all their products were of the highest quality. I’m confident I’m one of many very happy customers.”

Helpful Report

Posted 4 years ago

Hi Hugh We're delighted to hear you're happy with the quality of your plants and with our customer service, thank you for your very positive comments - we appreciate it. We look forward to being of service again in the future. Thank you Karen

Posted 4 years ago

“Great plants and very well organised sales and delivery”

Helpful Report

Posted 4 years ago

Hi Roger We're very pleased you're happy with your plant order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 4 years ago

Paramount Plants is rated 4.8 based on 3,680 reviews