Paramount Plants Reviews

Name: Paramount Plants
Rating: 4.76

4.8 Rating 3,713 Reviews

95 %

of reviewers recommend Paramount Plants

4.8

Based on 3,713 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Paramount Plants:

Established for more than 20 years, Paramount Plants and Gardens has grown to become one of the UK's top online retailers for mature trees and shrubs. We are a North London-based plant centre with a particular speciality in sourcing, selling and shipping mature plants, shrubs, hedging and trees. In essence, we provide the plant framework for your garden or landscape direct to your door, ready for planting.

Visit Website

Phone:

020 8367 8809

Email:

feedback@paramountplants.co.uk

Location:

131 Theobalds Park Road, Crews Hill, London
EN2 9BH

Paramount Plants 5 star review on 28th February 2025

376

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great quality Lemon Cypress plants. Ordered 5 and asked for a specific size for each and all were spot on so made a great feature in our garden.”

Helpful Report

Posted 4 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 4 years ago

“Healthy plant, but pot very dry when delivered and no planting or care instructions. Not even a plant label.”

Helpful Report

Posted 4 years ago

We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 4 years ago

“Good communication, plants were good quality, would use again”

Helpful Report

Posted 4 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 4 years ago

“Arrived ahead of time. Drive very helpful. Standard tree as described, if not better.”

Paramount Plants 5 star review on 19th September 2020

Helpful Report

Posted 4 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 4 years ago

“Professional, knowledgeable and first class supply service.”

Helpful Report

Posted 4 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 4 years ago

“Excellent all round - responsive and helpful sales staff, delivered within the stated time frame, and the delivery guy was really helpful. Follow up contact very good as well.”

Helpful Report

Posted 4 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 4 years ago

“This company backs up its service by giving a superb day by day account of your orders progress. After delivery they ask if it’s all ok and seem to really care. Well done, very pleased with the trees and the service.”

Helpful Report

Posted 4 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 4 years ago

“Very happy with the quality of the plant, would buy again from paramount”

Helpful Report

Posted 4 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 4 years ago

“All delivered in 2 boxes....all upright Top Service.”

Helpful Report

Posted 4 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 4 years ago

“First rate plants at very good price, delivered promptly and efficiently. Couldn't be bettered.”

Helpful Report

Posted 4 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 4 years ago

“I received my small tree in a few days, in almost perfect condition, so that was good. I would be happy to buy from this company again, the service was good.”

Helpful Report

Posted 4 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 4 years ago

“We had terrific service from everyone, frequent updates, instant trouble-shooting and problem-solving and excellent delivery. Thank you”

Helpful Report

Posted 4 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 4 years ago

“We paid almost £1000 for 4 field maple trees. 3 of them never came into leaf and one is struggling along, they are all planted in a row next to one another on the same day. For the size of the tree the root ball was very small and mostly clay and in my opinion these probably never stood a chance from the point they were left on our driveway (photo attached). We have followed all of Paramounts guidance to try and get these trees to leaf out and no joy. Paramount were happy to respond to emails at the beginning, but since we refused the replacement trees at a higher price than we originally paid! They have stopped communication. We were looking for a partial refund. We have replanted smaller trees from Chew Valley Trees (still 3m tall). Despite being a shade smaller, the trunks are considerably thicker, root balls are mostly soil and they come with guarantees, especially if purchased in winter were they have a leaf out guarantee. This service does not exist with paramount so I would recommend no one orders trees from Paramount. It's been a very expensive experience and we have received a far better experience from Chew Valley Trees (to the extent that I was a little concerned about leaf blight on one tree and they phoned instantly to offer a replacement tree FOC next spring should there be any issues).”

Helpful Report

Posted 4 years ago

We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 4 years ago

“Lovely Stone Pine tree - just as described which arrived at the time and date I was told. Driver was very helpful and efficient. Now in its new home and looking very healthy. I am a very satisfied customer and wouldn’t hesitate to order from Paramount Plants again.”

Paramount Plants 5 star review on 17th September 2020

Helpful Report

Posted 4 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 4 years ago

“Very pleased with delivery and condition of plant Thankyou”

Helpful Report

Posted 4 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 4 years ago

“Excellent quality tree and service. Delivered on time.”

Helpful Report

Posted 4 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 4 years ago

“Great service. Well boxed. However the box wasn't tall enough casing bending and mishaping onnthe tips of the plant. Hoping it will come right on its own. But disappointing.”

Helpful Report

Posted 4 years ago

We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 4 years ago

“Excellent plants, I purchased 20 cherry laurels which were bigger than expected and bushy, not just single stem. Brilliant customer service as I expanded my order and it was dealt with easily. Thank you Paramount 👏👏”

Helpful Report

Posted 4 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 4 years ago

“Love these trees. Really great quality and good communication with customer service. Thank you”

Helpful Report

Posted 4 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 4 years ago

“Good quality plants, no problems with delivery, well informed about my order. Overall good customer experience! Thank you Paramount!”

Helpful Report

Posted 4 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 4 years ago

Paramount Plants is rated 4.8 based on 3,713 reviews