Paramount Plants Reviews

Name: Paramount Plants
Rating: 4.75

4.8 Rating 3,679 Reviews

95 %

of reviewers recommend Paramount Plants

4.8

Based on 3,679 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Paramount Plants:

Established for more than 20 years, Paramount Plants and Gardens has grown to become one of the UK's top online retailers for mature trees and shrubs. We are a North London-based plant centre with a particular speciality in sourcing, selling and shipping mature plants, shrubs, hedging and trees. In essence, we provide the plant framework for your garden or landscape direct to your door, ready for planting.

Visit Website

Phone:

020 8367 8809

Email:

feedback@paramountplants.co.uk

Location:

131 Theobalds Park Road, Crews Hill, London
EN2 9BH

Paramount Plants 5 star review on 27th October 2024

373

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My plant arrived well packaged and in good condition, thank you. I was kept well informed about when I could expect delivery.”

Helpful Report

Posted 3 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 3 years ago

“Stunning customer care. We ordered five of the 'pleached evergreen magnolias' to add a nice high boundary to the end of our garden as a continuation of next door's high Leylandii hedge. Unfortunately, in the time between us placing our order and arranging for someone to plant the trees, out neighbours decided to rip out their hedge. As such, our super-high boundary would have looked ridiculous. We emailed Paramount Plants to see if we could return the trees even though we were no longer within the 14 day returns period, and Karen came straight back to us and said no problem. And, as we then decided to buy a single tree instead, Karen said the unwanted trees could be collected when the new tree was delivered. We had to pay an admin fee but believe me, the relief of knowing that we could return the trees was definitely worth it. So thank you Karen, we'll definitely know where to go next time we want some lovely trees from a company with superb customer service.”

Helpful Report

Posted 3 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 3 years ago

“A very satisfying experience, from placing the order through to taking delivery, I would certainly recommend Paramount Plants”

Helpful Report

Posted 3 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 3 years ago

“Waiting longer then normal and deliver very low quality plant kiwi and paciflora was completely different plants from the pictures. One of hedera ( yvi) was nearly 1m I paid £100 paund for 2m at least . Communication is very poor level ( no one tell you what happened with your order)”

Helpful Report

Posted 3 years ago

We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 3 years ago

“Plants arrived in excellent condition very lush and green .have not planted yet as area not quite ready. Kept well informed of progress of order knew when to expect delivery Thankyou”

Helpful Report

Posted 3 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 3 years ago

“Strong healthy plants and at a reasonable price. Exactly as advertised in size and quality. This is the second time we have purchased trees and bushes from Paramount. Would definitely recommend.”

Helpful Report

Posted 3 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 3 years ago

“received pittosporum tenuifolium silver queen in good condition and I am delighted with the effect in my garden”

Helpful Report

Posted 3 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 3 years ago

“very happy with the quality of the Japanese Acer and the Pingwu Bamboo; excellent service and plan to order again.”

Helpful Report

Posted 3 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 3 years ago

“Used a few times now.. Great quality and service from Paramount..”

Helpful Report

Posted 3 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 3 years ago

“Very impressed with my healthy conifer that was delivered”

Helpful Report

Posted 3 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 3 years ago

“Very satisfied with thuja plants, communications were very good and the delivery driver was extremely helpful - thank you”

Helpful Report

Posted 3 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 3 years ago

“Super quick delivery, good healthy strong plants at a great price too!”

Helpful Report

Posted 3 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 3 years ago

“Excellent service and delivered exactly when they said they would. We ordered some pleached Red Robin trees and have to say they were much better/ fuller than it showed on the website pictures- will order again.”

Helpful Report

Posted 3 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 3 years ago

“Healthy, well- matched pair of plants. Great communication and service”

Helpful Report

Posted 3 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 3 years ago

“Plants arrived on time and in good health. Let’s hope I can keep them alive!”

Helpful Report

Posted 3 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 3 years ago

“Very happy with the quality of the plant & the packaging was good. The problem you have, as a business selling online, is the delivery time & lack of communication from the parcel company. Amazon have totally transformed consumers expectations. Whilst i appreciate not every business has this power & infrastructure available to them, nearly all businesses are getting the product to your doorstep within 2-4 days with excellent updates along the way. It took you guys 3.5weeks (acknowledge Easter & upfront notice given) with no updates via email or text from the courier. The plant was a day late but there was no communication to advise of this. I'd imagine until this aspect of your online proposition is brought up to speed you'll struggle in obtaining repeat purchases.”

Helpful Report

Posted 3 years ago

“It has been almost a month since I placed my order and still no tracking number yet for my delivery, which has not been dispatched despite the company confirming that they have the plants in stock. Poor customer service, do not expect get a response in a timely fashion. I will not be ordering from them again! Very poor service... who knows when my plans will arrive!”

Helpful Report

Posted 3 years ago

“My ivy arrived well-packed and beautifully fresh with a decent amount of growth and a number of stems. Very pleased.”

Helpful Report

Posted 3 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 3 years ago

“Delivery was great. The driver left the plants where I asked him to. The quality of the plants were excellent.”

Helpful Report

Posted 3 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 3 years ago

“Plant arrived on schedule. It was very healthy & well packaged. Would definitely recommend Paramount.”

Helpful Report

Posted 3 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 3 years ago

Paramount Plants is rated 4.8 based on 3,679 reviews