Paramount Plants Reviews

Name: Paramount Plants
Rating: 4.75

4.8 Rating 3,678 Reviews

95 %

of reviewers recommend Paramount Plants

4.8

Based on 3,678 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Paramount Plants:

Established for more than 20 years, Paramount Plants and Gardens has grown to become one of the UK's top online retailers for mature trees and shrubs. We are a North London-based plant centre with a particular speciality in sourcing, selling and shipping mature plants, shrubs, hedging and trees. In essence, we provide the plant framework for your garden or landscape direct to your door, ready for planting.

Visit Website

Phone:

020 8367 8809

Email:

feedback@paramountplants.co.uk

Location:

131 Theobalds Park Road, Crews Hill, London
EN2 9BH

Paramount Plants 5 star review on 27th October 2024

373

Anonymous

Anonymous // 01/01/2019

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“I am very pleased with the good service,being kept informed about my order and it being delivered on time. Very well packed and arrived in excellent condition,so a good delivery man as well.The plants were well grown and just like the picture,very pleased and have already got another order in,Many thanks”

Helpful Report

Posted 1 year ago

Good morning Paul, we are very pleased you're happy with your order we look forward to being of service again in the future. Thank you for your valued feedback Kind regards Peter

Posted 1 year ago

“I'd seen an advert for paramount plants on Instagram. They had exactly what we needed, large pleached trees for screening our neighbours windows. We needed 6, and initially looked at cherry laurels but they were about £3,000 - so we opted for Red Photinia at just under £1,600. We don't have a lot of money so I saved for a year and finally brought them. Charlie on the sales team was particularly helpful and a very nice person. Trees arrived, and we got to work planting them straight away. We know nothing about plants, and don't even have any in the house so was expecting some sort of instruction or aftercare on how to best get them growing well. There was nothing, and 5 weeks in we started to notice the trees going really red, we thought that was normal as they are called 'Red Photinia' - then they started to get droopy, so i asked for help and Karolina told me to dig them up, add some drainage into the ground by putting stone in and some top soil, so i did that, yet 2 weeks after that they are all brown and the stems black. I contacted Paramount plants again, which my email read: "Good afternoon all, Just wanted to update on my paramount plants purchase - Pleached Red Photinia. We brought 6 of them just 8 weeks ago (costing over £1,500) and now they are dead. it took us over a year to save and you can see from the photo/video attached that they're completely dead.. Is there anything that can be done to help sort these out, or can replacements be sent? I don't feel like there was enough guidance about caring for them, and being non-gardeners ourselves (we don't have one real plant in the property) we did what we thought we should, by watering them, and now are absolutely devastated to see them shrivel up and die. Thanks" the reply from Karolina at Paramount was simply: "For bigger files we would advise on using wetransfer. This way we can get easy access larger size files Kind Regards Karolina " The most arrogant reply, not even acknowledging my concern or issue with the trees. So there you have it. They're happy to take you money but not happy to help on such an expensive purchase. I'm going to contact consumer rights now for further advice.”

Helpful Report

Posted 1 year ago

Hello Shelton, thank you for your valued feedback,we will reach out to you via email to resolve this matter to the best conlusion kind regards Peter

Posted 1 year ago

“All worked as promised and a good plant arrived.”

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Posted 1 year ago

Good morning Anika, we are very pleased you're happy with your order we look forward to being of service again in the future. Thank you for your valued feedback Kind regards Peter

Posted 1 year ago

“I purchased 6 2.5m root ball cedar trees to create a hedge to hide an old shed. They were delivered on time and they are of spectacular quality, very healthy and of similar height and width. They are stunning. I have no reservation in recommending Paramount Plants and I would happily purchasing from them again in the future.”

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Posted 1 year ago

Good morning Ben, we are very pleased you're happy with your order we look forward to being of service again in the future. Thank you for your valued feedback Kind regards Peter

Posted 1 year ago

“Nicely proportioned, healthy plants. Good value for the size compared to other stockists. Delivered within the stated time frame.”

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Posted 1 year ago

Good morning Kathy, we are very pleased you're happy with your order we look forward to being of service again in the future. Thank you for your valued feedback Kind regards Peter

Posted 1 year ago

“Beautifully formed trees, such an act of faith ordering online plants. Couldn't have chosen better myself.”

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Posted 1 year ago

Good afternoon Andrew, we are very pleased you're happy with your order we look forward to being of service again in the future. Thank you for your valued feedback Kind regards Peter

Posted 1 year ago

“The plant is amazing! Massive size! Looks healthy, but let’s wait till spring and see.. The sales team was very helpful and professional! Definitely will but again.”

Paramount Plants 5 star review on 6th February 2023

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Posted 1 year ago

Good afternoon Edvardas, we are very pleased you're happy with your order we look forward to being of service again in the future. Thank you for your valued feedback Kind regards Peter

Posted 1 year ago

“Fantastic service delivery and plants wld definitely recommend”

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Posted 1 year ago

Good afternoon Simone, we are very pleased you're happy with your order we look forward to being of service again in the future. Thank you for your valued feedback Kind regards Peter

Posted 1 year ago

“Order was easy to place on website. Estimated delivery specified and shrub delivered in good condition within timeframe. Would not hesitate to use again and have recommended to friend.”

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Posted 1 year ago

Good afternoon, we are very pleased you're happy with your order we look forward to being of service again in the future. Thank you for your valued feedback Kind regards Peter

Posted 1 year ago

“The plants I received were in very good condition. I ordered 10 fir trees and all are in very good condition. I would recommend paramount plants and use them again. Thank you.”

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Posted 1 year ago

Good morning Annemarie, we are very pleased you're happy with your order we look forward to being of service again in the future. Thank you for your valued feedback Kind regards Peter

Posted 1 year ago

“Excellant service at all levels”

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Posted 1 year ago

Hello we are very pleased you're happy with your order we look forward to being of service again in the future. Thank you for your valued feedback Kind regards Peter

Posted 1 year ago

“Great service- beautiful tree!”

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Posted 1 year ago

Good morning Frauke, we are very pleased you're happy with your order we look forward to being of service again in the future. Thank you for your valued feedback Kind regards Peter

Posted 1 year ago

“Wanted to give you positive feedback on these two orders, which were my first orders with Paramount. Communications with your team were very good, delivery was smooth and the trees were big and healthy looking. It's always a risk buying plants online because unfortunately there are a lot of sub-par nurseries out there but Paramount certainly seem to be one of the best, based on this one experience. I'll buy from you again. I've planted my 16 x thuja occidentalis against our Venetian slatted fence and they look fantastic.”

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Posted 1 year ago

Good morning Kevin, we are very pleased you're happy with your order we look forward to being of service again in the future. Thank you for your valued feedback Kind regards Peter

Posted 1 year ago

“Excellent service from start to finish very happy with my purchase”

Paramount Plants 5 star review on 15th January 2023

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Posted 1 year ago

Good afternoon Paul, we are very pleased you're happy with your order we look forward to being of service again in the future. Thank you for your valued feedback Kind regards Peter

Posted 1 year ago

“I highly recommend this company . Purchased an established shrub . Came well packaged and looking very healthy . Planted it within a week and it looks very happy . Would definitely use paramount plants again . Thank you .,”

Paramount Plants 5 star review on 13th January 2023

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Posted 1 year ago

Good morning Judy, we are very pleased you're happy with your order we look forward to being of service again in the future. Thank you for your valued feedback Kind regards Peter

Posted 1 year ago

“Very pleased with both trees. But have to say the delivery of my Christmas tree just before Christmas was well admired. I live on a Country Lane in Wales! And this huge truck could not turn . So he stopped all traffic including a full School bus , on all 3 sides. Driver jumped out and guess much to the delight of the school Children ,but not l fear of people waiting to get to work.! Out jumped SANTA 🎅. Got my beautiful Hedgehog fir tree out on his trolly and rolled it down the lane into my Cottage!It stands today in its pot waiting for better weather conditions to be planted into its permanent position at the front of the cottage. On the main road . Thank you.”

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Posted 1 year ago

Good morning Christine, we are very pleased you're happy with your order we look forward to being of service again in the future. Thank you for your valued feedback Kind regards Peter

Posted 1 year ago

“Excellent service throughout, and the trees when arrived were well looked after and exactly as described. We would definitely use this company again in the future Thankyou paramount 👍”

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Posted 1 year ago

Good morning Robin, we are very pleased you're happy with your order we look forward to being of service again in the future. Thank you for your valued feedback Kind regards Peter

Posted 1 year ago

“I put together this order over the internet from South Africa. The rosemary plants were a Christmas gift for my son and daughter-in-law in London. The healthy plants arrived in perfect condition and are now in the ground awaiting the arrival of lamb from Scotland later in the year. Thank you Paramount!”

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Posted 1 year ago

Good morning JR, we are very pleased you're happy with your order we look forward to being of service again in the future. Thank you for your valued feedback Kind regards Peter

Posted 1 year ago

“Good plants, good driver, good communication. Thank you guys”

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Posted 1 year ago

Good morning Gareth, we are very pleased you're happy with your order we look forward to being of service again in the future. Thank you for your valued feedback Kind regards Peter

Posted 1 year ago

“Really good service, nice plants, thank you”

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Posted 1 year ago

Good morning, we are very pleased you're happy with your order we look forward to being of service again in the future. Thank you for your valued feedback Kind regards Peter

Posted 1 year ago

Paramount Plants is rated 4.8 based on 3,678 reviews