Paramount Plants Reviews

Name: Paramount Plants
Rating: 4.76

4.8 Rating 3,710 Reviews

95 %

of reviewers recommend Paramount Plants

4.8

Based on 3,710 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Paramount Plants:

Established for more than 20 years, Paramount Plants and Gardens has grown to become one of the UK's top online retailers for mature trees and shrubs. We are a North London-based plant centre with a particular speciality in sourcing, selling and shipping mature plants, shrubs, hedging and trees. In essence, we provide the plant framework for your garden or landscape direct to your door, ready for planting.

Visit Website

Phone:

020 8367 8809

Email:

feedback@paramountplants.co.uk

Location:

131 Theobalds Park Road, Crews Hill, London
EN2 9BH

Paramount Plants 5 star review on 28th February 2025

376

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely quality tree , delivered with care , and good instructions for planting . Brilliant service , thankyou.”

Helpful Report

Posted 3 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 3 years ago

“I received the trees I ordered on time as promised and they were all in a very good condition. I was kept well informed about the delivery time as well as useful hints about caring for the plants afterwards.”

Helpful Report

Posted 3 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 3 years ago

“Lovely driver called and explained where he had left my tree and concerned that as it was tall it might fall over. The blue cedar is stunning it is planted in the grass with my other trees including an Indian bean tree and a foxglove tree and many more trees and shrubs. This was choosen to disguise a window on the new build behind us, just sits near the gap in the hedge perfect. Beautiful love the shaggyness of it .Thank you looking forward to seeing it grow. Karen”

Helpful Report

Posted 3 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 3 years ago

“not very happy with Azalea Kirin22 poor plant for the price .”

Helpful Report

Posted 3 years ago

We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 3 years ago

“I have been pleased with the service and also the quality of the plants. I received regular updates regarding my order. When the plants arrived the driver was helpful and very pleasant. An excellent experience. I would certainly recommend them.”

Helpful Report

Posted 3 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 3 years ago

“Plants were better than i imagined and a great delivery driver highly recommended”

Paramount Plants 5 star review on 2nd June 2021

Helpful Report

Posted 3 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 3 years ago

“great communications, great speed of delivery, great packaging - shame you sent the wrong plant! (see review of plant below)”

Helpful Report

Posted 3 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 3 years ago

“I had excellent service from paramount plants. Very quick dispatch and delivery time, excellent communication and updates at each stage. They also responded quickly to my request for advice on how to care for my spruce tree once it had arrived. The tree seems very healthy and just as described on the website. Would definitely use again.”

Helpful Report

Posted 3 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 3 years ago

“From the onset staff at Paramount plants have been very helpful and instructive. Buying on line especially when considering such a large tree was a bit daunting, however Charlie and Aidan were very helpful and tolerant. The tree arrived as arranged in good condition. Your instructive video with instructions for planting were undertaken with the help of a fork lift truck! Photo attached Thank you and here’s hoping. Adrienne”

Helpful Report

Posted 3 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 3 years ago

“Fantastic quality camellia, excellent e-commerce ordering and communication about processing and delivery. Plant arrived in perfect condition, well packed for the journey.”

Helpful Report

Posted 3 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 3 years ago

“Excellent plants arrived very well packaged and in good condition”

Helpful Report

Posted 3 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 3 years ago

“The plants arrived in strong individual cardboard boxes which were well packed and they arrived on time. Each Acer was in excellent condition and the four different varieties were planted in the prepared plot with a few days - high winds caused a delay. They have settled in very quickly - the recommended Mycorrhizal fungi granules are well worth the extra cost. Communication with Paramount Plants was first class and I was kept updated via regular emails. My only small quibble - please take this as a suggestion - the Acer Palmatum Shishigashira had at some point in its life undergone some pruning which had been carried out in an amateurish manner - split ends - or the secateurs required sharpening but overall I am extremely pleased and I will most certainly be placing future orders. Many thanks.”

Helpful Report

Posted 3 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 3 years ago

“Great plants trust what they say. Plants always arrive healthy.”

Helpful Report

Posted 3 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 3 years ago

“planta arrived in good time and seem very healthy”

Helpful Report

Posted 3 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 3 years ago

“Very disappointed with your service level's and quality of my rose. I know April was a dry month but at least you could have watered it before collection.”

Helpful Report

Posted 3 years ago

We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 3 years ago

“Very pleased with the trees we received from Paramount. The whole process of ordering, advice on planting, delivery and communication was first class.”

Helpful Report

Posted 3 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 3 years ago

“Three large Firethorns delivered on time, with the plants in a good condition. No product issues. Only 3 star rating given due to what I consider to be excessive carriage costs and a long 3 week delivery window. In this age of next day delivery, it at least needs to be the same week. Otherwise, plants are good, thank you!”

Helpful Report

Posted 3 years ago

We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 3 years ago

“Great customer service and quick response to our queries. Prompt delivery on requested dates. Very pleased Francis”

Helpful Report

Posted 3 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 3 years ago

“I appreciate I bought a sale item, but was expecting more of a tree which I deemed to be expensive especially after the delivery charge was added. The tree is planted and I hope one day it will be close to the images shown on yours and others’ websites. I fear that could take many years.”

Helpful Report

Posted 3 years ago

We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 3 years ago

“Mine was a small order - for one tree. Nevertheless, the selection from your vast stock list was user friendly and staff helpful and friendly. The order, payment and delivery well organised and efficient - delivery made on time and day Arranged by helpful haulier. The tree looks a very healthy specimen and planted in accordance with your comprehensive guidance given. Very satisfied.”

Helpful Report

Posted 3 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 3 years ago

Paramount Plants is rated 4.8 based on 3,710 reviews