Paramount Plants Reviews

Name: Paramount Plants
Rating: 4.75

4.8 Rating 3,680 Reviews

95 %

of reviewers recommend Paramount Plants

4.8

Based on 3,680 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Paramount Plants:

Established for more than 20 years, Paramount Plants and Gardens has grown to become one of the UK's top online retailers for mature trees and shrubs. We are a North London-based plant centre with a particular speciality in sourcing, selling and shipping mature plants, shrubs, hedging and trees. In essence, we provide the plant framework for your garden or landscape direct to your door, ready for planting.

Visit Website

Phone:

020 8367 8809

Email:

feedback@paramountplants.co.uk

Location:

131 Theobalds Park Road, Crews Hill, London
EN2 9BH

Paramount Plants 5 star review on 27th October 2024

373

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Plants were perfect. The delivery gentleman was so kind as to bring them to my door at the second floor as they were small vases (appropriate distancing was kept of course) - much appreciated! Obviously due to Covid-19 changes to service the order took a couple weeks to be delivered, but this was clearly flagged on the website and I was kept in the loop by customer service emails all along. So I have absolutely zero complaints!”

Helpful Report

Posted 4 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 4 years ago

“Excellent service and plants perfect!”

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Posted 4 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 4 years ago

“Just what we ordered the Cordyline Australis Multistem looks great. Thank you.”

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Posted 4 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 4 years ago

“Despite the COVID delays, Paramount was very good at communicating delays and even alternative plants to cut the time it would take to get my item. However they didn't communicate that the plant that was sent was smaller than the one ordered (different range) and I had to make a claim for this. Ultimately I got a partial refund but other than this, I would recommend Paramount.”

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Posted 4 years ago

“Great service as usual and great quality plants. Very happy customer.”

Helpful Report

Posted 4 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 4 years ago

“I have had good service and the previous plants in good condition. and am told that the escallonia delivered but deseased will now be replaced.”

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Posted 4 years ago

“The box balls arrived beautifully fresh and healthy and were such a reasonable price. Would definitely do business with this firm again.”

Helpful Report

Posted 4 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 4 years ago

“Great service from communication on order dates right through to helpful delivery drivers. And the quality of the pleached ligustrums was excellent.”

Helpful Report

Posted 4 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 4 years ago

“Good Plants.”

Helpful Report

Posted 4 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 4 years ago

“Brilliant service and very competitive price, much cheaper than our local garden centres. They always respond quickly to enquiries and are super helpful. Only minor criticism is that delivery charges are quite high at £60 but not too bad and we're already planning our next order!”

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Posted 4 years ago

“Healthy hedges! Well packaged and company provided regular updates via email. Can’t fault them.”

Helpful Report

Posted 4 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 4 years ago

“The plants took longer than expected but the communication was great and one of the reasons was that they would not send poor quality out and wanted to ensure that a new supplier who had better plants would then supply them. Very helpful and high quality.”

Helpful Report

Posted 4 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 4 years ago

“Great website, competitive prices. Good communication and delivered on time. Plants are healthy and growing fast.”

Helpful Report

Posted 4 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 4 years ago

“Excellent service and plants are gorgeous. Definitely use again”

Helpful Report

Posted 4 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 4 years ago

“My pleached hornbeams arrived in perfect condition just slightly past the 3 week time frame. They are beautiful! Now we just need them to flourish. The customer care team were delayed in their responses but this was through the lockdown period. Delivery guy was really knowledgable and helpful as was the email with the planting info on. I would recommend this company”

Helpful Report

Posted 4 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 4 years ago

“The plants were very nice quality, and well packaged so that they arrived in good condition. Paramount had to replace the buxus that I ordered with a smaller plant as they did not have what I ordered in stock. Delivery was also slow - 4 weeks from initial order, although that may have been related to the Corona virus, but I was kept informed.”

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Posted 4 years ago

“Beautiful olive tree: great size, healthy and nicely pleached. Slight delay in delivery due to COVID-19 but well worth the wait. I love it.”

Helpful Report

Posted 4 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 4 years ago

“I have to say a little disappointed as you state "Customer service is very important to us". Great at replying by email before I placed the order. I received an email with a delivery date, which I tried to change as it was not convenient. Sent three emails to two different email addresses but didn't hear anything back. I had to pull someone off another job and pay them to sit around all day to accept the delivery. I understand the current situation but this isn't great customer services!!!”

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Posted 4 years ago

“Plants are healthy and growing on well. Arrived very well packaged to prevent damage during transport. Would buy from the company again.”

Helpful Report

Posted 4 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 4 years ago

“Plant arrived on time and in excellent condition and ready for planting 👍”

Helpful Report

Posted 4 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 4 years ago

Paramount Plants is rated 4.8 based on 3,680 reviews