Paragon Bamboo Reviews

Name: Paragon Bamboo
Rating: 4.72

4.7 Rating 1,440 Reviews

93 %

of reviewers recommend Paragon Bamboo

4.7

Based on 1,440 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Paragon Bamboo:

Paragon Bamboo is the leading name in 100% bamboo bedding, including bed linen, duvets, mattress protectors and pillows with a unique 3D hollow fibre centre.

Visit Website

Phone:

+44 (0) 1892 280347

Email:

sales@paragonbamboo.com

Location:

The Long Barn, Ashdown Business Centre, Gillridge Lane
TN6 1UP

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Paragon Bamboo 4 star review on 2nd July 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely amazing quality! I am very sensitive to scratchy bedding and this is the only bedding that has felt like pure heaven. Fast delivery. It is so beautiful too!”

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“Really pleased with the bedding. Was concerned the bedding may not live up to the positive reviews but no need to be”

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“Great product and service very recommend”

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“So happy with the taupe bedding set I bought for my daughter. Looks great and is super soft to snuggle in. Arrived quickly and well packaged.”

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“Perfect colour, speedy delivery. All good.”

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“Beautiful soft and silky pillowcase. Regulates my temperature and helped me have a peaceful nights sleep. Better than silk as more ethical than killing silk worms. Great value too as two in the pack. Will definitely again.”

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“Amazing service - the sheets are the best we've ever had and I can't recommend these guys highly enough”

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“This is the third item I've ordered from Paragon, it's great to find a company that I'm happy to use repeatedly with confidence. Service and delivery is always brilliant, the product is brilliant, I would recommend any day.”

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“Just spent first night with bamboo bedding. Feel great and stayed cool in bed... no going back now. Good quality products.... loving the zip on the duvet cover. Generous sizing so fits pillows and bed well. Prompt delivery and liked the packaging.”

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“Love my bamboo sheet perfect and a very quick delivery. Thanks to all at paragon”

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“This company is brilliant. My order was processed quickly and delivery was within 2 days.”

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“My rating is both in terms of the product and the customer service received (or not received) from the Company. After buying some coloured linen within 3 days we noticed staining on the pillows - we've never had this before in over 30 years of buying linen. We washed the cases in line with the instructions and the stains remained. We attempted to contact the Company and it took 4 tries by email and 2 calls to get the Sales & Marketing Manager to speak with us and when he did he was extremely rude and abrupt. We were told we should be washing the linens at a higher temperature and using stain remover - if we had known we had to use a stain remover every time we washed them we of course would not have bought the items. And washing them at a higher temperature we felt may shrink them as they are already quite small. We tried to resolve this issue multiple times with the Company, and not to have to leave a review such as this, however they have made things very difficult. Not sure if the product is faulty, but the customer service certainly is. We are now attempting to ask for our money back as we are unhappy with the item but they will not respond. I could not recommend anyone use this Company or their products.”

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Having just had staff recover from Covid-19, which caused the temporary closure of the warehouse, we are working hard to ensure that all orders are processed as quickly as possible and that all emails are answered in a timely fashion. Therefore I apologise for the delay in responding to you, however I do not think the responses were rude or abrupt. I am afraid that we cannot accept any responsibility for staining.

“Teal colour is stunning. Brought this duvet set as a treat for my daughter. It is silky and luxurious, she says it feels light and warm to sleep in. Beautiful product. Will probably order a set for myself and my son.”

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“Best quality”

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“Beautiful soft quality bedding and towels great customer service highly recomend”

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“AWFUL!!!!!!!!!!!!!!!! I wish I could rate this 0 stars. I bought two duvet covers after reading how bamboo is great for hot sleepers. Well it isn’t! I gave one to my parents and kept one to use on my own bed. My partner is a cold sleeper but even he found the cover hot and sweaty. It feels more like polyester than anything else, it’s absolutely horrible. I read a review on Paragon’s own website that said it felt like having a plastic bag on your duvet and I couldn’t agree more. Yes the fabric is soft and initially cool to touch but once you’ve laid there for a bit you realise there is no breathability at all and it feels like being wrapped in cling film. It’s unbearable. I have contacted Paragon on multiple occasions about this and they’ve not replied once. I am so embarrassed that I gave such a dreadful gift to my parents - they detest the cover as much as I do but seeing as the company hasn’t bothered to reply to my emails I can’t afford to buy them a different cover. Awful product and awful service. AVOID AT ALL COSTS!!!!!!!!!!!!”

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“I love the feel of bamboo sheets and towels and am introducing my family to the pleasure. It is also a huge benefit knowing that bamboo is a eco friendly.”

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“I purchased a duvet cover. It is definitely not moisture-wicking and the most uncomfortable cover we had. Both me and my partner found it sweaty, stuffy and simply unusable. A complete waste of money (we have a Simba duvet and slept without a cover before, we had no issues until we put on Paragon Bamboo cover). Upon seeking help with customer service, my problem was not even directly addressed, I received no advice and only been told that I can't return or get a refund due to their terms and conditions. After explaining again that the duvet did not deliver their promises of "moisture-wicking" and "ultimate sleep comfort", I have been told (I cite): "there is no nothing faulty with the duvet" so apparently the non-breathability is not a fault but a property of the duvet cover. I was shocked by the way this has been handled. They undermined my problem completely, only repeating "no returns/refunds" in reply to every e-mail! No real support! I was so excited to discover this company, but now I am left with an unusable product and feel cheated.”

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“Easily ordered and quickly delivered - all as expected, thank you!”

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“I can’t believe how soft this is. Had the best nights sleep in a long time. Only downside is it creases easily.”

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Paragon Bamboo is rated 4.7 based on 1,440 reviews