Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.63

4.6 Rating 17,185 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 17,185 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Maans

Genesis C

638

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

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Helpful Report

Posted 1 day ago

“Used papier site to create year books for my daughter’s year 3 class as school closing for good after this term. First time using papier. The actual product turned out nicely and my daughter loves her year books, however there was a delay with the production of the books which meant they were not delivered before school term ended. Customer support team did provide partial refund for the delay in the end. Another thing to note is there was no undo button on the editor when creating the book so worth the company considering adding that function.”

Helpful Report

Posted 5 days ago

“I ordered a Wedding Album, I was happy with the result. In designing it, I would have preferred a few extra page layouts and the ability to reduce some of the photos; I could enlarge but not reduce. I usually do paper Scapebooking and this was the first digital album I had done; the process was quick but I thought I would have a lot more options. I also thought it came in a gift box and wasn't impressed with the exchange rate charged after the order was processed.”

Helpful Report

Posted 1 week ago

“I love Papier I’ve consistently order from them for 5 years. My new academic diary for Aug 2025-jul 2026 has got much worse quality paper though. In all my old journals I have used watercolour paint to colour code and have been thrilled by the thick paper quality. It’s very disappointing that they have stripped back on the original quality paper. Other than that I love the diaries and couldn’t live without them.”

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Posted 1 month ago

“Unfortunately the card never arrived :(”

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Posted 1 month ago

“Love the feel and quality of the paper and the cover”

Helpful Report

Posted 1 month ago

“This is my fourth year coming back to you. Year after year for note cards and diaries/address book just know the qualities is good .. easy to use website which makes it perfect for personalising those gifts . Would love you to do a house diary with planner to do ect !”

Helpful Report

Posted 1 month ago

“I loved my academic planner from last year, which is why I went to purchase a new one. However, in the year that has passed slight changes have been made that threw me off. The paper feels slightly different, maybe a different weight or texture? But mainly the ink is now darker. Previously it was a light grey, which was really pretty and didn’t make the see-through quality very noticeable. Now with the darker print, it’s quite bad how much of the next page I can see which is not great. Also, it’s just jarring to look at and I prefer the softer, lighter shade of last year’s ink. I like the addition of the second book mark, as I did find that one was lacking and used another bookmark in addition to the built in one, so that is one positive change (although I’ve grown attached to my second bookmark and will probably keep using that). The planner is really nice, handled being thrown around in my overstuffed backpack for a year like a champ, the layout is great and works for me, but the changes to print irked me a little, but definitely not enough to stop me from using what I payed for.”

Helpful Report

Posted 1 month ago

“I'm very pleased with the photo book that I ordered, but would have been happier if I could change the position and cropping of my photos more online.”

Helpful Report

Posted 1 month ago

“I love my notebook however, the paper is so thin my highlighters bleed a bit. This isnt a huge issue but is a bit annoying at times.”

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Posted 1 month ago

“Lovely! One of the best planners I’ve ever had. My only issue is that my planner arrived with a damaged spine (but I suppose some damage is bound to happen with use anyway so it’s no biggie)”

Helpful Report

Posted 1 month ago

“Love this product but I ! hate ! that the mid year diary runs from July to July. When I reorder each year I have waste a month of a book!”

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Posted 1 month ago

“The product selection is great and the products are beautiful”

Helpful Report

Posted 1 month ago

“We loved our wedding album book. The printing and type is beautiful. However, I have two criticisms/areas of approvement: 1) The packaging meant that our book arrived a little bent of shape. The corners were bent which was a bit of a shame. 2) The photos were cropped to fit the dimensions of the book, however, there wasn't a way to select how the photos were cropped and fitted in the book. This meant that some of the photos weren't cropped to my preference. Both these points meant that while we ultimately love our book, it would have been nice if it arrived in mint condition and we could dictate the cropping of the photos.”

Helpful Report

Posted 1 month ago

“Happy that the two ribbons are back. Unhappy with the color i purchased.”

Helpful Report

Posted 2 months ago

“Hi! I received my order and it's all beautiful. I have been a customer for a while and people always comment on how beautiful my note cards are. This group is no exception! BUT I didn't get the envelopes for the Wave Boarder set. The others came, but not the white ones for the Blue boarder set. Please let me know what my next steps are. Thank you! Linsey Foster Order number: P-4743533”

Helpful Report

Posted 2 months ago

“Lovely notecards. My only complaint is that the edit box can be difficult to read, especially if the print is deliberately pale.”

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Posted 2 months ago

“I have bought two recipe books and a travel journal! One of which in the Italian Summer pattern. The pattern is so beautiful and I love how all 3 turned out. However based on the pictures I was under they assumption they would arrive as a fabric type bound journal rather than a smooth heavy cardboard type bound journal. I look forward to purchasing more as they have made lovely gifts but would like to see a more luxury cloth type binding available.”

Helpful Report

Posted 2 months ago

“I really love the design and style of my journal. The only thing I was not expecting was that my fountain pen would bleed through the page to the other side. I started journaling everyday a year ago and this is only my second notebook I’ve filled, so I was not sure on paper thickness.”

Helpful Report

Posted 2 months ago

“Despite inaccurate shipping dates, I’m pleased with most of what I bought. The notebooks I customized are beautiful and high quality, and I would certainly buy those again. The bookmarks and sticky tabs were also nice, can’t complain about that. The only thing is that I was rather disappointed in the pens and the highlighters. The pens looked nice, but they don’t write well. And the highlighters are just not what I wanted or hoped for. Based on the exterior components, I thought the colors would be light/retro colors but they’re just like normal highlighters. Wouldn’t recommend those.”

Helpful Report

Posted 2 months ago

Papier is rated 4.6 based on 17,185 reviews