Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.64

4.6 Rating 16,919 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 16,919 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Communication was fine, product quality was less than expected”

Helpful Report

Posted 2 hours ago

“I wanted to love the invitations but the border on the sample was larger on one side than the other. For the cost of the invitations I couldn’t risk purchasing and having them all be like that so unfortunately I had to go with another company.”

Helpful Report

Posted 6 days ago

So sorry to hear this, Morgan! If you'd like to reach out to us at support@papier.com with photos of the issue, we'd be happy to look into this further for you. Papier CS Team

Posted 6 days ago

“I ordered a photobook of my wedding photos. These were high resolution images shot by a professional photographer. The product I received was pretty poor quality. Images were blurry and pixelated. I was told my images were low resolution and has caused the issue which was not true. To give credit where it is due the two customer service agents I dealt with were both very helpful and I received a full refund very quickly. I had been very excited to receive my product but was left very disappointed. I can't recommend Papier at all.”

Helpful Report

Posted 1 week ago

We're so sorry for the disappointment with your order, Sarah! I can see Maya has now assisted with a full refund. We'll certainly pass your feedback on as we're always looking to improve our products based on customers' thoughts, and do hope you'll consider giving us another chance in the future. Papier CS Team

Posted 1 week ago

“I'm a long term customer totally disappointed in the new branding all over it and the designs. Only 3/5 stars from me and I used to love Papier.”

Helpful Report

Posted 1 week ago

Thanks for your review! We're really sorry to hear about the disappointment with your order. We've taken the step of adding our logo to protect our designers' artwork but we of course value your feedback and will pass this forwards. Please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 week ago

“I love the design and page layout but the pages are very thin and fragile.”

Helpful Report

Posted 2 weeks ago

Thnaks for your feedback, Justine - we're so sorry to hear that! Please feel free to pop over any photos of the issue to support@papier.com and we'll be happy to help. Papier CS Team

Posted 1 week ago

“I like most of papier products. However, I don't think the agenda book I got is conducive to having a yearly planner. Perhaps I didn't read the description well enough but also who makes a planner that isn't meant for the whole year ?”

Helpful Report

Posted 2 weeks ago

So sorry to hear about the disappointment with your order, Michelle. As per the product page, our Productivity Planners run for 16 weeks only. We'll certainly pass your feedback on! Please don't hesitate to reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 2 weeks ago

“They don’t not prof items because mailing out”

Helpful Report

Posted 3 weeks ago

So sorry to hear that you had trouble customising your photobook, Jose! I can see Nicole has now assisted with credit to your account so that you can reorder with the mistakes amended, but please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 2 weeks ago

“Card designs for a wedding were lovely and just what I was looking for but trying to add text was a nightmare. Hopeless. Wasted alot of time. It's a shame. Have gone elsewhere and been very happy with the results. You just need to up your game a bit.”

Helpful Report

Posted 4 weeks ago

Thanks so much for your review, Caroline! We're so sorry to hear that you had trouble editing your design. We'll certainly pass your feedback on and do apologise for the disappointing onsite experience. Please do feel free to get back in touch with us at support@papier.com if you have any further queries. Papier CS Team

Posted 3 weeks ago

“Generally the products are good. Bought the pen and the refills are terrible. Tried to buy replacements but they appear to be permanently out of stock. They did refund them but when I've tried to buy them elsewhere I can't so now have an unusable pen.”

Helpful Report

Posted 1 month ago

We're so sorry for the disappointing experience here! While our rollerball refills are currently out of stock, any standard 0.5mm size refill should fit our pens. Please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 month ago

“Happy with the service and delivery. Was expecting a bit more quality given the price”

Helpful Report

Posted 1 month ago

Thanks for your feedback, Chris - glad to hear you were pleased with the service and delivery of your order! Regarding the quality issue, please feel free to contact us with any relevant photos at support@papier.com and we'll be happy to help. Papier CS Team

Posted 1 month ago

“Really like the design of the cover and the layout of the planner overall, but the paper is so thin I had to search for pens that didn't show through to the other side of the sheet! Ultimately not worth the cost.”

Helpful Report

Posted 1 month ago

So sorry to hear this, Loren! If you'd like to reach out to us at support@papier.com with photos of the issue, we'll be happy to take a look. Papier CS Team

Posted 1 month ago

“I bought these as a gift to a friend of mine and she absolutely loved the pen and journal. Loved the idea of being able to customize the name.”

Helpful Report

Posted 1 month ago

Thanks so much for your review, Ali - so glad to hear that your friend loved their gift! Regarding the feedback on pricing and packaging, we'll certainly pass this on and do apologise for any disappointment. Please don't hesitate to reach out to us at support@papier.com if you have any queries. Papier CS Team

Posted 1 month ago

“Good variations of products, but my order arrived later than I was told and wasn’t very good quality.”

Helpful Report

Posted 1 month ago

So sorry to hear this, Jess! We've processed a refund on the postage cost paid to compensate the delivery delay. If you'd like to reach out to us at support@papier.com with photos of the issues, we'll be happy to help with this further. Papier CS Team

Posted 1 month ago

“Overall loved the quality of the book, but the process was a bit difficult and tedious. I spent like an hour organizing my gallery with the pictures I wanted, once I selected the pictures it froze and deleted all of my progress within the Instagram app. I was so invested on making a book for my daughter I tried again, but this time I went to the website directly. I spent so much time again selecting pictures for the book once I realized I wanted some pictures at the beginning I tried to arrange them, somehow it deleted my progress again. I tried another time but this time I had an idea of the pictures I wanted right away and finished. I reviewed the pictures and the outcome of the book and made the purchase. Once I received the book, I loved it however the book was not complete it was missing some pictures but when I went back to check on the order the pictures matched which that’s not what I had ordered. I am not sure it it’s a system glitch or what but I felt crazy for a bit I didn’t request to return because the order matched, but I know that’s not what I had created. I was ok with the book but I wasn’t fully satisfied also spent so much time trying to make it. I really wouldn’t do it again.”

Helpful Report

Posted 1 month ago

Thank you for your review, Jazmin - we're so sorry to hear this! If you'd like to reach out to us at support@papier.com with photos of the item, we'll be very happy to help. Papier CS Team

Posted 1 month ago

“I ordered a small, square hardback photo book for a friend’s birthday. The quality of approximately half the printed photos were poorer than my photos submitted. Many printed photos were dark or slightly out of focus. But, website was easy to navigate for constructing the book, and prompt delivery of the product.”

Helpful Report

Posted 1 month ago

Oh no - we're so sorry to hear about the disappointment with your photobook, Diane! Please feel free to reach out to us at support@papier.com with photos of the issue and we'll be happy to help further. Papier CS Team

Posted 1 month ago

“Expensive for the quality.”

Helpful Report

Posted 1 month ago

Thanks for your review, Catherine - we're sorry to hear this and will certainly pass your feedback on! If there are any issues with your order, please feel free to reach out to us with photos at support@papier.com and we'll be happy to help. Papier CS Team

Posted 1 month ago

“The picture was very expect the caption I can not see the words and is was very blurry some of them I can not even can read the words”

Helpful Report

Posted 1 month ago

Thanks for your feedback, Tran - so sorry to hear this! If you'd like to reach out to us at support@papier.com with photos of the item, we'll be happy to help. Papier CS Team

Posted 1 month ago

“I am enjoying the recipe book. For the planner, I do wish the paper was thicker so that my pen didn’t bleed through. I also wish that there were three bookmarks instead of two since there are three different sections from monthly information.”

Helpful Report

Posted 1 month ago

Thanks for your review, Tiffany - we're sorry for the disappointment with your planner and we'll certainly pass your feedback on to the product team! Please do reach out to us at support@papier.com if you have any queries. Papier CS Team

Posted 1 month ago

“I enjoy all of the material and personalization options that your planners offer, however I wish there was more customizability when it comes to the internal layout. Overall the planner I received is high quality and looks very nice, I am just not a fan of how the monthly/weekly overviews are laid out- there’s needs to be a way to change this based on the user preference.”

Helpful Report

Posted 1 month ago

Thanks so much for your review, Madison! We're glad to hear you're pleased with your planner overall but so sorry for the disappointment with the layout. We'll certainly pass your feedback on to the product team. Please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 month ago

“I love the design of how the recipes are organized. I give it a 3 because I don’t think the book/material will hold up. The paper is super thin so when I write with a normal pen it impresses to the other side of the paper. I just withe paper was higher quality.”

Helpful Report

Posted 1 month ago

Thanks so much for your review, Megan! We're sorry to hear about the disappointment with the paper quality - we'll certainly pass your feedback on. If you have any photos demonstrating the issue, please feel free to send these over to support@papier.com and we'll be happy to help. Papier CS Team

Posted 1 month ago

Papier is rated 4.6 based on 16,919 reviews