Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.64

4.6 Rating 16,919 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 16,919 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The quality of the album is very poor. I wouldn't pay more than £5 for it. The only reason you have 2 stars is because the customer service was quick and good. The agent was responsive, helpful and gave a good solution to my issue. But the actual quality of the product is sadly way below acceptable”

Helpful Report

Posted 19 hours ago

“First two orders I received had no backs to them. Third order I received had a back to it and the quality of the picture was terrible. Took about a month to get my items (regardless of express shipping) because of all the mistakes, and then was only reimbursed the shipping and a small part of my order. Was also told the new items would ship to me overnight and each time it took about a week. Really disappointed and will not be ordering or recommending again.”

Helpful Report

Posted 2 days ago

Thanks so much for your review - we're so sorry to hear about your experience and will certainly pass your feedback on. Sadly, our products do require a production time which we're unable to expedite but I can see that your replacement orders were dispatched on our overnight shipping service and that Melissa has also issued a partial refund as compensation for the errors. Please don't hesitate to reach back out to us at support@papier.com if you have any further queries. We do hope you'll consider giving us another chance in the future. Papier CS Team

Posted 2 days ago

“Printing errors and not fixed ready for the wedding. Very disappointing.”

Helpful Report

Posted 2 weeks ago

We're sincerely sorry that we were unable to replace the faulty item in time for you due to stock availability. This is very disappointing and of course not the experience we want for our customers. I can see Olivia has assisted with a full refund but please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 2 weeks ago

“Delivery recently rarely on time. Designs nice.”

Helpful Report

Posted 1 month ago

So sorry to hear this, David! I can see Maya has assisted with a replacement for your most recent order, but please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 month ago

“The covers are really nice and there’s a huge variety but the paper quality is so disappointing. I decided to switch from a well known planner brand to Papier and even pen shows through the pages. Not what I was expecting from a planner that was not cheap.”

Helpful Report

Posted 1 month ago

Thanks for your feedback, Kerry - we're so sorry to hear this! Please feel free to reach out to us at support@papier.com with photos of the issue and we'll be happy to help. Papier CS Team

Posted 1 month ago

“Website was easy to use and place the order however the order I received is unusable”

Helpful Report

Posted 1 month ago

Oh no - we're so sorry to hear this! If you'd like to reach out to us at support@papier.com with further details of the issue and photos of the item, we'll be happy to look into this for you. Papier CS Team

Posted 1 month ago

“The notebook paper is more yellow / warm in tone than the one I have purchased in the past (from Selfridges) and it blots ink on the other side. Not ideal at all. This was a complaint I had last year too when I ordered online from the website vs purchasing from Selfridges. But I know nothing is going to happen about this — not sure why I am writing this……..”

Helpful Report

Posted 2 months ago

“I ordered a planner and the package arrived with no planner inside. It had not been sealed. Customer service was quick to respond to me and place a new order for me; however, a week or longer went by and the company “ran out” of the soft cover planners and could not fulfill my order. I was very displeased. Prior to this, I would’ve recommended them to anyone but not now.”

Helpful Report

Posted 2 months ago

We're so sorry that your planner didn't arrive safely and that we were unable to fulfil a replacement due to stock issues! I can see Melissa has processed a full refund but please do reach out to us at support@papier.com if you have any further queries. We do hope you'll consider giving us another chance in the future. Papier CS Team

Posted 2 months ago

“Usually have a positive experience but this time the lettering of the personalization was barely visible. I had done any edits required by Papier during the process and it still came out bad. This will most likely be my last experience with Papier.”

Helpful Report

Posted 2 months ago

Oh no, we're really sorry to hear this! Please feel free to reach out to us at support@papier.com with photos of the item and we'll be happy to help. Papier CS Team

Posted 2 months ago

“Yikes! Used to be a good brand. The shipping was all over the place. Package finally arrived and it wasn’t nearly what it looked like in the photos and had the wrong name. Cute Instagram trick! Is fine planner. Could’ve lived without and regret buying.”

Helpful Report

Posted 2 months ago

Thanks for your feedback, Angenette - we're so sorry to hear this! If you'd like to reach out to us at support@papier.com with photos of the issues, we'll be happy to help. Papier CS Team

Posted 2 months ago

“I have ordered several time. The last time I ordered, I was told a week and a half after the fact, that they were actually out of stock for my order and had to cancel it. This cam after sever emails about a dely and then an email fromm someone different about a cancellation. Terrible communication, no reslove or costumer serivce.”

Helpful Report

Posted 2 months ago

We're so sorry for the disappointing experience here, Katie! I can see your order has been cancelled and fully refunded but please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 2 months ago

“The 2025 planner isn’t my favorite - the ink they used to print everything is a lighter grey and not as easy to see. Papier customer service reps are responsive and polite.”

Helpful Report

Posted 2 months ago

We're so sorry for the disappointment here! Your feedback has been passed forwards to the product team. Please do reach out to us at support@papier.com if you have any further queries and we'll be happy to help. Papier CS Team

Posted 2 months ago

“Pages are not in logical order (ie January monthly, January monthly goals, January weekly, then February, etc - each category goes through the entire year leading to awkward use. Pages bleed through with regular pens. Inside cover panel white instead of beige shown in picture. Overall not impressed with quality or function from how it was presented online.”

Helpful Report

Posted 2 months ago

We're so sorry to hear this - your feedback will certainly be passed forwards! In the meantime, we've reached out via email to arrange a solution for you. Papier CS Team

Posted 2 months ago

“Great quality product but took over 2 months to arrive. Even paid for express shipping”

Helpful Report

Posted 2 months ago

We're so glad you're pleased with the product but so sorry to hear about the delivery trouble! We've refunded the shipping cost for you now. Please do reach out to us at support@papier.com if you have any queries. Papier CS Team

Posted 2 months ago

“Paid for express delivery due to a relative being unwell in hospital. Was advised that deliveries were delayed and so requested a refund of the express delivery charge. Never heard back. It’s a shame as have always had a great experience of Papier until now.”

Helpful Report

Posted 2 months ago

So sorry to hear this! We've processed a postage refund now to compensate the delay. Please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 2 months ago

“I am very disappointed in my Papier notebook. For $43 I expected top quality and what I got was something I could have bought from Kmart for $10. The binding is wonky and the paper isn't nice and thick, it just feels like something very cheap and definitely NOT worth the money. Definately wouldn't bother buying again.”

Helpful Report

Posted 2 months ago

We're so sorry to hear this, Wendy! If you'd like to reach out to us at support@papier.com with photos of the issues, we'll be happy to look into this for you. Papier CS Team

Posted 2 months ago

“It just think this planner was really expensive for what it is. I understand that the front is personalised but I at least thought the front cover would be hard. Just not worth the money in my opinion. You could go elsewhere and get the same thing with a hard cover (not personalised) for less than half the price. Not worth the £20+ I spent.”

Helpful Report

Posted 2 months ago

Thanks for your review - we're so sorry for the disappointment here and will certainly pass your feedback on! If you'd like to reach out to us at support@papier.com with any photos showing the quality issues, we'll be happy to look into this for you. Papier CS Team

Posted 2 months ago

“Right now my current order is almost a week and a half late in the mail and I'm receiving little to no updates from the shipping service or Papier. Love the products, hate the shipping situation.”

Helpful Report

Posted 2 months ago

We're so sorry to hear this, Mia! If your order does not arrive by the estimated delivery date provided in your confirmation email, please do reach out to us at support@papier.com and we'll be happy to help. Papier CS Team

Posted 2 months ago

“Sad to see that the quality has declined but prices have stayed the same. This year in my 2025 planner the paper is a lot thinner and the ink is lighter. I’ll be looking for other brands for the price I’m paying.”

Helpful Report

Posted 2 months ago

Thank you for your feedback - we're so sorry to hear this and will certainly pass this forwards. If you'd like to send over any photos of the quality issues to support@papier.com, we'll be happy to assist further. Papier CS Team

Posted 2 months ago

“I ordered a diary which took weeks and weeks to arrive, I had to investigate its whereabouts. When it did finally arrive, I was away so it stayed at the dpd collection point, was returned and has since disappeared. I’ve been in touch with customer service numerous times and the problem has yet to be sorted out. Not at all impressed. Very happy to take payment but that’s it.”

Helpful Report

Posted 2 months ago

So sorry to hear about the delivery trouble here, Charlotte! I can see Natalie has assisted with a refund but please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 2 months ago

Papier is rated 4.6 based on 16,919 reviews