Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.64

4.6 Rating 16,750 Reviews

92 %

of reviewers recommend Papier

4.6

Based on 16,750 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

Visit Website

Email:

support@papier.com

Write Your review

Tell us how Papier made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Papier 5 star review on 27th February 2025

602

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm really pleased with my new diary, however I had a few issues receiving it. I was told by royal mail that the address was unreadable on the parcel so they were returning it to sender. I contacted Papier and they were really helpful and quick to send out another one, and assured me that the returned diary would be recycled properly. The original diary did end up actually making it to me after I had spoken to royal mail however all the pages were in the wrong order making it slightly useless as a diary. If I hadn't already got another one on the way I would have been more annoyed and had to organise another one. Thankfully the second diary seems fine. Really good costumer service but just slightly annoyed by the waste caused by a lack of attention to detail.”

Helpful Report

Posted 7 months ago

So sorry to hear about the trouble here, Lottie. This is of course not in line with our usual standards and will be investigated by our production team. Papier CS Team

Posted 7 months ago

“I bought beautiful cards for my mother who loved them so much she asked me to buy more of the same when they ran out.”

Helpful Report

Posted 7 months ago

“Excellent products, including wedding album and stationary. Great quality- had one small complaint dealt with quickly and reasonably. Very happy with Papier and will continue to use them.”

Helpful Report

Posted 7 months ago

“The wrong order showed up. It was a disappointing experience, was unable to give my wife her birthday gift. Overall, the album looked nice, it was just the wrong album.”

Helpful Report

Posted 7 months ago

So sorry to hear about this error, Nick! I can see Nicole has replaced this for you and processed a partial refund, but please do get back in touch if you need anything else. Papier CS Team

Posted 7 months ago

“I live in France where our choice of quality cards is very limited compared to what is available in the UK and the US , so I use Papier for all my family abroard, they have a great selection, their pricing is good ( all my family members have said how they like my cards ) and they get their cards in time for their event. I highly recommend it.”

Helpful Report

Posted 7 months ago

“Beautiful book however the pages of our book fell out upon delivery.”

Helpful Report

Posted 7 months ago

So sorry about that! I can see that Ellie has replaced this for you but do let us know if you need anything else at all. Papier CS Team

Posted 7 months ago

“I wish I would have done more research before buying. I got a bullet journal from Papier and the pages have bleeding and ghosting issues. I am using high-quality, no-bleed pens that never bled through/ ghosted on Erin Condren planners and notebooks. It is super clear to me that the paper quality at Erin Condren is significantly better than Papier. If you are planning on using anything other than a standard ballpoint pen or pencil, I do not recommend Papier at all. I usually don’t leave bad reviews, but I was super bummed. On the bright side, it was very fun customizing my cover and the book is really cute. It’s a shame I can’t use it how I wanted to. Wish I could return it but I think it’s too late”

Helpful Report

Posted 7 months ago

So sorry to hear this! We've reached out to you via email to arrange a solution. Papier CS Team

Posted 7 months ago

“I will definitely be making future purchases. I really love the quality of their notebooks/cookbook! Love the presentation as well. So delicate and thoughtful.”

Helpful Report

Posted 7 months ago

“An absolutely fantastic company! Very easy to select what you want & personalise the product. Amazing delivery.”

Helpful Report

Posted 7 months ago

“Papier is my absolute favorite place to get planners. They have such cute styles in really good quality and they always help me be more organized. This will be my third year using them!”

Helpful Report

Posted 7 months ago

“We used Papier for our wedding stationary and were pleased with the quality and designs. There were plenty of designs to choose from. Generally products were delivered within a week but some orders took two weeks. Only disappointment is that products were limited. For example, we couldn't add inner pages for our order of service, so there was not enough room to print lyrics to hymns. However if you are having a shorter wedding ceremony, this wouldn't impact you. Also we didn't have the option of reversing the placing of text on the name cards. For the design we picked, peoney greeny has the more colourful side for the bride and groom name whereas we wanted the guest name to be there.”

Helpful Report

Posted 7 months ago

“By far my favorite academic planners. Such a simple yet useful layout. I order one every year!”

Helpful Report

Posted 7 months ago

“General picture quality was okay. Would have been much better if you were able to edit underneath the pictures like, dates, location and the like”

Helpful Report

Posted 7 months ago

“I love Papier's beautiful, high-quality notebooks, and being able to customize them makes them really special!”

Helpful Report

Posted 7 months ago

“My original order was lost in the mail. I reached out to customer service and a new order was shipped the next day and arrived shortly after. The products are beautiful and exactly what I wanted for the new school year!”

Helpful Report

Posted 7 months ago

“Nice product. Received in timely fashion.”

Helpful Report

Posted 7 months ago

“Love the content of my book and size. The cover is not good quality, already peeling and fraying.”

Helpful Report

Posted 7 months ago

Oh no, so sorry to hear about the issue with your planner cover! Please feel free to reach out to us at support@papier.com with photos of the issue so we can arrange a solution for you. Papier CS Team

Posted 7 months ago

“I ordered our wedding signs from Papier, when they arrived the colour was different to what was advertised on the website. I contacted their support team and received a prompt response from Ellie. The customer service we’ve received has been amazing. Ellie worked with the printing team to get a better colour match and kept me updated throughout the process. We received our replacements, and on one board there had been some printing errors, I contacted Ellie again who swiftly apologised and arranged another replacement, in addition to a goodwill gesture to apologise for the inconvenience. The issue has now been fully resolved and because of fab Ellie has been, I will be a returning customer.”

Helpful Report

Posted 7 months ago

“I ordered my save the dates and wedding invites from Papier and they turned out beautifully!! I pretty much fully customized my designs and they are stunning. My one suggestion to Papier is to wrap the paper products in some sort of plastic to protect the paper from weather while it is being shipped. My save the dates came in with some water damage (luckily only the envelopes)”

Helpful Report

Posted 7 months ago

“Amazing journal it would be great if a tailored IVF one could be done also ❤️”

Helpful Report

Posted 7 months ago

Papier is rated 4.6 based on 16,750 reviews