Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.64

4.6 Rating 16,713 Reviews

92 %

of reviewers recommend Papier

4.6

Based on 16,713 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Papier 5 star review on 19th February 2025

Kelsey

Papier 5 star review on 16th February 2025

Cole

599

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our Christmas Cards were beautiful, excellent quality and exactly as designed. Shipment and communication/alerts were on point. I will definitely order from Papier again!! 🤩”

Helpful Report

Posted 1 month ago

“Fantastic items, well designed and good quality have ordered a number of diaries, notebooks and journals with each design being different and very pretty.”

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Posted 1 month ago

“Very cute book, and the fact that we can personalise it makes it 10 times better! Although the pages are thin enough that thick pens go through - I still throughly recommend!”

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Posted 1 month ago

“The best productivity planners on the market. I can't be without it and it feels so luxurious too!”

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Posted 1 month ago

“The best journal, money can buy”

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Posted 1 month ago

“I love the front designs of the diaries but I really wish the ring bound ones were a hard cover as they'd feel a nicer quality.”

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Posted 1 month ago

Thanks for your feedback, Emily - we'll certainly pass this on and do apologise for any disappointment! If there are any issues with the product received, please feel free to pop over any relevant photos to support@papier.com and we'll be happy to look into this. Papier CS Team

Posted 1 month ago

“I had a problem with a product not arriving, I messaged via WhatsApp and it was promptly sorted and they re dispatched as well as refunded the postage. Excellent customer service! As well as a beautiful notebook!”

Helpful Report

Posted 1 month ago

“Purchased a cute journal for my daughter for christmas. I was pleased that the delivery came in time since I ordered it not to long before xmas, the busiest time of the year :)”

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Posted 1 month ago

“Good but expensive.”

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Posted 1 month ago

Thanks for your feedback, Chrissie! We'll certainly pass this on and do apologise for any disappointment. If there are any issues with the product received, please do contact us with photos at support@papier.com and we'll be happy to help. Papier CS Team

Posted 1 month ago

“The product was exactly what she was looking for and her embossed name made it extra special!”

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Posted 1 month ago

“Very thin paper”

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Posted 1 month ago

Thanks for your feedback - so sorry to hear this! We've reached out via email to help resolve this for you now. Papier CS Team

Posted 1 month ago

“Gorgeous journals, amazing quality and they are just perfect!”

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Posted 1 month ago

“While the product quality seems high when viewing the products online, they are not necessarily so in real life. I ordered the sticky notes with holder, and the adhesive is very, very poor. The notes do not stick at all once they are removed from the pad. The custom spiral notebook I ordered is of better quality, but I feel the price points are too high.”

Helpful Report

Posted 1 month ago

Thanks for your feedback - we're so sorry to hear this! If you'd like to pop over any photos showing the issues to support@papier.com, we'd be happy to look into this further. Papier CS Team

Posted 1 month ago

“I've been ordering the organizers for several years and every time I had an excellent experience with this brand. The weekly planner layout is useful for me and personalization is a cherry on the top of a cake.”

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Posted 1 month ago

“I appreciate the quality of the paper. I also enjoy the layout of the planner. This is my second one, and I really like it.”

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Posted 1 month ago

“I love this planner. The paper is soft but a nice thickness. Very high quality! It’s beautiful.”

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Posted 1 month ago

“I like the color and notebook a lot. One piece of feedback would be to have the month t a glance and monthly goals at the beginning of each section by month and have tabs so I don’t have to switch between three places.”

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Posted 1 month ago

“Beautiful planner but when I went to fill in the months realized it was a four month planner! Didn’t even know they existed. Technically my fault because in one of the two descriptions below the picture it said it but not in the title or first few sentences. So I paid 40 for a personalized hardcover planner that lasts through April. Just an FYI FOUR month planners exist!! Maybe that should be in the title.”

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Posted 1 month ago

So sorry for the disappointment here, Margaret! We'll certainly pass your feedback forwards. Papier CS Team

Posted 1 month ago

“Beautiful diary that I don’t want to write in it as it’s so beautifully made.”

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Posted 1 month ago

“Honstly, it too expensive for just a journal. The paper is just paper, nother special. I can see where Ive written on the page behind the current page I'm writing on. Took forever to ship, and forever to get here (I do understand that the time of shipping is based on the shipping company.) Also, the shipping is not free. Im paying $40+ on a journal the shipping should 100% be free. Yes, the journal cover that I chose is cute, and I will be keeping it, but I will not be buying anything else from Papier.”

Helpful Report

Posted 1 month ago

Thank you for your review, Megan - we're sorry to hear about the disappointment here! Sadly, we don't offer free shipping at this time we'll certainly pass your feedback forwards. Regarding the quality of the item, do feel free to pop over any photos of the issue to support@papier.com and we'll be happy to look into this further for you. Papier CS Team

Posted 1 month ago

Papier is rated 4.6 based on 16,713 reviews