Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.64

4.6 Rating 16,734 Reviews

92 %

of reviewers recommend Papier

4.6

Based on 16,734 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Papier 5 star review on 23rd February 2025

601

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shocking Service – Avoid at All Costs I am beyond disappointed with this company and their complete lack of customer service. I placed an order which was initially lost and then arrived faulty. It was for a 21st birthday which obviously it wasn’t here for. At the time of writing this I still have NOT received a replacement and it’s been over 3 weeks since the initial order. They ordered me replacement item over two weeks ago, with a delivery date promised for the 8th of October. It’s now far beyond that, and the only update I have received is that saying it will be delayed. Since this, I have received no update whatsoever regarding my order status. Every attempt to contact the company has been met with poor excuses and no real action. I have been fobbed off at every opportunity, and they have failed to provide any helpful information or even a simple process for making a formal complaint. 10% refund or 20% refund is really nothing when all you really want is the product you paid for. The fact that I am still waiting on this replacement is unacceptable. I have now lost complete trust in this brand and will never use them again. I intend to share my experience widely to ensure other potential customers are aware of what happens when you order with them.”

Helpful Report

Posted 4 months ago

Thank you for your feedback. We're so sorry to hear about the disappointing experience; this is of course not in line with our usual standards. I can see a partial refund has been processed by my colleague Nicole as compensation for the delay, and your replacement order is now on its way to you. We sincerely apologise for the trouble and your feedback has been taken on board. Please don't hestiate to reach back out to us at support@papier.com with any further queries. Papier CS Team

Posted 4 months ago

“Easy to order online. Quick delivery, good quality product and have had this design before and love it 😊”

Helpful Report

Posted 4 months ago

“Nice book. Good to be able to personalise”

Helpful Report

Posted 4 months ago

“I have ordered an agenda for my last year of university. I’ve ordered this the 26th of September and I have already started uni but the agenda has not even arrived so when it finally does, I won’t even be able to use the first few weeks of it and they have not offered any discount for the inconvenience.”

Helpful Report

Posted 4 months ago

So sorry to hear about the delay to your order, Estefania! I can confirm your order has been upgraded to our fastest shipping service and we've processed a shipping fee refund to compensate the delay. Please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 4 months ago

“I’m a huge fan of Papiers journals not only do they have so many customisable options that are beautiful! The inserts are specific to your needs I have the gratitude journal and it’s just enough to keep a good habit and stay consistent because it’s simple ! I even got two for my kids because they saw me doing it and wanted to do this also ! Honestly this tool has helped me and is now teaching my children how to have a positive mindset and routines for mental health. Also the pages are thick and my pens do not go through the other side even when the kids colour their drawings on it !”

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Posted 4 months ago

“Beautiful photo album of my wedding memories, the website was so easy to edit the page layout and move photos around, great value for money!”

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Posted 4 months ago

“What a fantastic company. The process was seamless from start to finish. Exceptionally quick turnaround and the quality of the product is wonderful. I wouldn't hesitate to use Papier again. Well done and thank you.”

Helpful Report

Posted 4 months ago

“my order hasn’t arrived - I ordered over two weeks ago and was told it would be delayed by 1-2 days due to an issue with the manufacturer, but it still hasn’t arrived and papier are unable to give me an estimated delivery date. it’s unlikely I’ll order from papier again after this experience which is a shame as I’m sure the planner is lovely!”

Helpful Report

Posted 4 months ago

Hi there, Thanks for your review - we're so sorry to hear that your order has been delayed. I can see that the order has been upgraded to express delivery free of charge so that this can arrive to you as quickly as possible, and your shipping fees on the order have been refunded as a further apology for the trouble. If for any reason you'd like to cancel the order before dispatch, we can help with this if needed - please do get in touch at support@papier.com if so. We're so sorry again for the disappointment caused by this wait! Best wishes, Papier CS Team

Posted 4 months ago

“Where is my book? This is nothing short of ridiculous, terrible terrible service. No communication, broken promises and still no sign of a delivery. Ordered nearly a month ago. Hopeless.”

Helpful Report

Posted 4 months ago

Hi Heidi, thanks so much for sharing your experience with us. We're so sorry to hear that you've not received this delivery - this appears to have been marked as delivered to you by UPS, but if you've not received this item successfully, please can you send us a message at support@papier.com confirming your address so we can look into this for you and help sort a solution? We're so sorry again for the disappointment caused, Best wishes, Papier CS Team

Posted 4 months ago

“The perfect card created for my husband and our wedding anniversary! Always SO pleased with the delivery and end product of Papier cards! My go to for personalised photo-cards with elegance!”

Helpful Report

Posted 4 months ago

“I haven’t received my purchase yet, ordered 28 days ago.”

Helpful Report

Posted 4 months ago

Hi Karina, thanks for your review. We're so sorry for the delay to your order and disappointment caused here. I can see that your order has now been cancelled and fully refunded, but if you do have any questions for our team, you can message us at support@papier.com and we can help further. Best wishes and our apologies again, Papier CS Team

Posted 4 months ago

“Ordered with expedited delivery on 25th September, with the item expected to arrive by 7th October at the latest. At the time of writing (14th October), item is nowhere to be seen and the support team are unable to provide any update on when it will be dispatched. Very disappointing.”

Helpful Report

Posted 4 months ago

Hi Lewis, thanks so much for sharing your experience with us. We're so sorry for the delay to your order and the disappointment caused by this. I can confirm that your parcel is out for delivery and anticipated to arrive to you tomorrow. We've issued an account credit for you to use on your next order as an apology for the trouble you've encountered with this order, if you have any questions about how to use this, please don't hesitate to get back in touch at support@papier.com and we can help further. Our apologies again for the disappointment, Papier CS Team

Posted 4 months ago

“Lovely quality and quick delivery of personalised products. Very Happy,”

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Posted 4 months ago

“Amazing quality and great delivery timing.”

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Posted 4 months ago

“So so so good! Such high quality; love that you can customise it! First time using an academic planner and this one is a MUST for uni! Will be getting another one for next year!”

Helpful Report

Posted 4 months ago

“I wouldn’t order again, although the diary is nice it took so long in production, a total of almost 20-24 days for a diary is ridiculous. Not to mention the courier they use, DPD are horrendous. So many delays, truly disappointing”

Helpful Report

Posted 4 months ago

Hi there, thanks so much for sharing your feedback with us. We're so sorry for the disappointment caused here! I can see that the order has been marked delivered to you on October 9th, but as an apology for the delay with DPD we've issued a refund of your delivery fees paid on the order. Please allow 5-10 days for this to reflect in your banking statements. Best wishes and our apologies again for the trouble, Papier CS Team

Posted 4 months ago

“Beautiful planner and very well organized. Arrived quickly.”

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Posted 4 months ago

“I live my new diary! It’s gorgeous quality, has all the organised pages I need AND has my own name on the front ❤️”

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Posted 4 months ago

“Exactly what I wanted, a great first anniversary card! Looked identical to what I saw on the website.”

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Posted 4 months ago

“I ordered a photo book for my husbands birthday. It was his first birthday as a dad and he was away travelling so I wanted to give him a photo book he could open when he was away full of pictures of our daughter. The book arrived almost 1 month later than the estimate delivery date meaning my husband went away with no special present. A one month delay is extremely disappointing, especially for a personalised present. The only compensation I received was a refund for the delivery, which I believe is not enough considering the extent of the delay and how it ruined a special birthday.”

Helpful Report

Posted 4 months ago

Hi Yasmin, Thanks for sharing your experience with us. We're so sorry for the delay in receiving your order, and extend our biggest apologies that the order arrived after your husband went away. I can see that a shipping refund has been processed on the order, but I've also pushed through a 20% refund on the item received as an apology for missing the special occasion. We're so sorry again for the trouble, please do let us know if you have further questions we can support with at this time. Best wishes and our apologies again, Papier CS Team

Posted 4 months ago

Papier is rated 4.6 based on 16,734 reviews