Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.64

4.6 Rating 16,740 Reviews

92 %

of reviewers recommend Papier

4.6

Based on 16,740 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Papier 5 star review on 23rd February 2025

601

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent as always. Excellent quality and delivery was rapid. I wouldn’t go anywhere else.”

Helpful Report

Posted 6 months ago

“Great quality notepads and journals with pops of colour to suit my current mood. I love mixing it up whilst keeping consistent with my journalling and with the wide range of colours and personalisation this is more than possible. Highly recommended.”

Papier 5 star review on 25th August 2024

Helpful Report

Posted 6 months ago

“I finally invested a lot of money into a planner thinking that it would be of very good quality, however that was not my experience. I really wished to return it but because I already started school and the planner took forever to arrive, I will have to keep it or invest in another planner later on. The cover of my planner honestly feels like paper and could easily bend which is not my ideal planner.”

Helpful Report

Posted 6 months ago

So sorry to hear this! Please feel free to reach out to us at support@papier.com with photos of the item so we can look into this further for you. Papier CS Team

Posted 5 months ago

“Papier has interesting and unique designs and is good quality most of the time. Was not as happy with my spiral bound planner and the quality of it, but have had good experiences with Papier in the past.”

Helpful Report

Posted 6 months ago

Sorry to hear this, Jasmin! Do feel free to reach out to us at support@papier.com with photos of the item and we'll be happy to look into this for you. Papier CS Team

Posted 5 months ago

“I thought the paper was going to be thicker.. and I wish the months were right by the week not separated...”

Helpful Report

Posted 6 months ago

So sorry to hear about the disappointment here, Annika! We do display full details about the inner pages of our products on the product page. Please feel free to reach out to us at support@papier.com with photos of the item and we'll be happy to arrange a solution for you. Papier CS Team

Posted 5 months ago

“The design and quality of the cover is very good, but the paper inside is so thin! I could not find a pen or pencil that is not visible through the paper on the back. Lots of papers show “ghosting” with certain pens, but I could read every letter from the back even when writing lightly in pencil.”

Helpful Report

Posted 6 months ago

So sorry to hear this, Emily! Please feel free to reach out to us at support@papier.com with photos of the item so we can look into this further for you. Papier CS Team

Posted 5 months ago

“Absolutely brilliant personalised products, great as gifts for others and to oneself. Really wonderful quality but well priced and I cannot recommend it further. Customer support is also excellent when I had a missing item. Responsive and so quick in delivering replacement.”

Helpful Report

Posted 6 months ago

Thanks for your lovely feedback - I'll certainly pass this on to Nicole! Papier CS Team

Posted 5 months ago

“Everything was great! I only had one mi or problem with planner layout other than hat it got here quick and the quality is great”

Helpful Report

Posted 6 months ago

“I love Papier. They always have such a great range of cards, offer easy personalisation, and easy and on time delivery.”

Helpful Report

Posted 6 months ago

“I like the customized hard front cover and size of planner. I hate that the pages are a little thin. When I write with the paper mate flare pens or highlights it’s bleeds through to other side slightly. Black and blue ink would pop through too. I also do not like that the lines and wording came in a very light grey causing it to almost disappears once you start to write in the planner. I’ll have to hold off on the 2025 planner.”

Helpful Report

Posted 6 months ago

Sorry to hear about the disappointment with your order! Please do reach out to us at support@papier.com with photos of the item so we can look into this further for you. Papier CS Team

Posted 5 months ago

“Easy website to use. Received quickly. The notebook came in a gift box. It was personalised and a quality product. Highly recommend. I will use again.”

Helpful Report

Posted 6 months ago

“I ordered an album photo from Papier. The quality of the printing and the album is amazing. Creating the album was super easy and the production/delivery was very fast. I would definitely recommend!”

Helpful Report

Posted 6 months ago

“Beautiful agendas that help you to stay organized but without a lot of visual disctraction. Great for students with ADHD. Excellent quality!”

Helpful Report

Posted 6 months ago

“Good website functionality and design tools but poor product quality.”

Helpful Report

Posted 6 months ago

So sorry to hear this, Ellen! Please do reach out to us at support@papier.com with photos of the item and we'll be happy to resolve this for you. Papier CS Team

Posted 6 months ago

“Absolutely loved everything I ordered from here, the place cards and table seating plan were such good quality and they were absolutely beautiful! I will 100% use Papier for any future orders for my events.”

Helpful Report

Posted 6 months ago

“Nice service and wonderful patterns and high quality”

Helpful Report

Posted 6 months ago

“Beautiful books. Smaller tomes, and lighter script than I'd hope to have.”

Helpful Report

Posted 6 months ago

“My friend loves her travel journal and is so excited to use it!”

Helpful Report

Posted 6 months ago

“It is a very nice hard cover planner and very well put together and the personalization came just as it was created online. For me, however, I would prefer a flatter flexible cover planner that you can slide into a duffle bag briefcase. Just my preference.”