Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.64

4.6 Rating 16,721 Reviews

92 %

of reviewers recommend Papier

4.6

Based on 16,721 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Papier 5 star review on 23rd February 2025

Veronica

Papier 5 star review on 19th February 2025

Kelsey

Papier 5 star review on 16th February 2025

Cole

600

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although the products and idea seem nice generally unfortunately every step of my order from the company so far has been frought with difficulty and disappointment. As I'm not an IT expert I could have done with a bit more assistance with the ordering process as I wanted the product to be perfect for my daughter's wedding. Unfortunately as I was doing this during unsocial hours the only way I could get advice was by awaiting response to my email. I was not actually able to speak to a person, not even the next day and I felt under pressure to get the order done due to multiple reassurances that the product would arrive on a particular date in time for Christmas. It did not in fact arrive on that promised date and the delivery process was chaotic, misleading and confusing and inconvenienced me greatly however the response I got when attempting to unravel the process was dismissive at best. When the product arrived my daughter noticed that the pages were wavy rather than lying flat in the book and although the customer service advisor was initially helpful I have now sent two further emails with zero response. Frustratingly I have only received generic emails such as this. I am left feeling that the company just want my money and once they have it any notion of care or customer service goes out the window.”

Helpful Report

Posted 1 month ago

Thanks so much for your feedback, Julia. We're so sorry to hear about the issues you've faced with your order - this is of course not the experience we want for our customers and we will certainly pass your feedback on. It looks like the photos of the issue were not attached to your email to us, would you be able to send these over to support@papier.com so we can look into this further for you? Papier CS Team

Posted 1 month ago

“I got a personalized recipe book for my granddaughter for Christmas. She loved it! Very timely arrival. I would order again. Thank you”

Helpful Report

Posted 1 month ago

“I love my new planner!”

Helpful Report

Posted 1 month ago

“I always order a personalised calendar as a family Christmas present. It’s always an easy process to follow and delivery is always speedy. For the first time, there was a minor error with calendar dates which was dealt with very well by your customer service team (namely Maya). Thank you!”

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Posted 1 month ago

“Love my planner so much. Excellent quality.”

Papier 5 star review on 3rd January 2025

Helpful Report

Posted 1 month ago

“This is my 5th year getting a planner from Papier. I love the planner layout and the designs for covers was so pretty this year. Shipping was also really fast!”

Helpful Report

Posted 1 month ago

“I order a photo calendar every year from Papier. It’s one of the highlights of my family Christmas to go through it. The ease of creating it, the quick delivery and the quality of what I receive each year make the calendars the perfect Christmas present.”

Helpful Report

Posted 1 month ago

“Awful experience really. I ordered a personalised diary with my name engraved on it and a pen. There was an attempt at delivery on Xmas eve morning whilst I was at work and the package was sent back. I contacted Papier to ask for a re-delivery and was told that this item that was personalised with my name was no longer available. Unsure where it would have gone really. Have been told I would get a full refund but this is awaiting”

Helpful Report

Posted 1 month ago

Sorry to hear this, Nyimasata! I can see Angela has assisted with a full refund but please do reach back out to us if you have any further queries. Papier CS Team

Posted 1 month ago

“I am such a fan but I cannot believe the deterioration in quality from last year to this year on the diary. The paper is much thinner and the cover is also thinner and flimsier. I am so disappointed and I will not be buying again. These diaries are expensive but worth it if the paper is beautiful but if it’s just a flimsy bit of normal white paper then it is not good enough!”

Helpful Report

Posted 1 month ago

Thanks for your feedback - we're so sorry to hear this! Please feel free to get back to Angela's email with photos showing the issue and we'll be happy to look into this further for you. Papier CS Team

Posted 1 month ago

“This isn't the first time I've ordered from Papier, and I've always been happy with the product. I bought this as a christmas gift - it's such a nice way of elevating a day to day item. They really liked it and I was overall very happy. Unfortunately, I paid for express shipping and was told in a couple of emails that my purchase would arrive on a certain date, which wasn't the case. My purchase hadn't even been dispatched by the date it was said to arrive, which was annoying because I'd paid to have it arrive to my flat before I went home for christmas. However, the customer service was fantastic and they managed to change the delivery address. I can't fault the customer service.”

Helpful Report

Posted 1 month ago

“Gorgeous book with lots of detail and exactly what I was looking for.”

Helpful Report

Posted 1 month ago

“I was SO HAPPY with my purchase! There were so many beautiful options and I couldn’t be more pleased with what I received in the mail! I also was very appreciative of the sales because it made the purchase feel so easy :)”

Helpful Report

Posted 1 month ago

“Rubbish quality, stained book, think paper and SLOW postage”

Helpful Report

Posted 1 month ago

So sorry to hear about the disappointing experience here, Grace! I can see Angela has assisted with a partial refund but please do reach back out to us if you have any further queries. Papier CS Team

Posted 1 month ago

“Never received my order, customer service very bad and haven’t been replied to yet.”

Helpful Report

Posted 1 month ago

So sorry to hear that! I can see Ellie has now assisted with a replacement but please do reach out to us if you have any futher queries. Papier CS Team

Posted 1 month ago

“Quality product and great service.”

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Posted 1 month ago

“Lovely gift for sister and cute that you can personalise.”

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Posted 1 month ago

“My planner came on in the time scale. Good quality i.e feel, colour, and the print (personal pictures printed on the cover). My dad was happy with his gift. Packaging was protective. I would definitely recommend buying from Papier and I would to in the further. What you see in their advertisements is exactly what you get.”

Helpful Report

Posted 1 month ago

“Shipping is fast. The planner looks pretty. Unfortunately the paper is not thick enough compared with other brands. That is the only let down.”

Helpful Report

Posted 1 month ago

Thanks for your feedback, Suji! We're sorry to hear about the disappointment with the paper thickness. If you'd like to pop over a photo of the issue to support@papier.com, we'll be happy to look into this further for you. Papier CS Team

Posted 1 month ago

“Beautiful address book.. perfect Christmas gift for her”

Helpful Report

Posted 1 month ago

“Still haven’t received item even though express was paid after 16 days.”

Helpful Report

Posted 1 month ago

So sorry to hear this, Shruthi! We've reached out to you via email now to arrange a solution. Papier CS Team

Posted 1 month ago

Papier is rated 4.6 based on 16,721 reviews