Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.64

4.6 Rating 16,740 Reviews

92 %

of reviewers recommend Papier

4.6

Based on 16,740 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Papier 5 star review on 23rd February 2025

601

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love their designs and how customizable everything is. This place is a one stop shop for your journal/diary/planner needs!”

Helpful Report

Posted 6 months ago

“I love the layout and design, but I was disappointed in the thickness of both the paper and the cover. I take my planner with me everywhere, and I don’t think it will last the year because it’s so flimsy.”

Helpful Report

Posted 6 months ago

Thanks for your feedback, Brett! Sorry to hear about the disappointment with your planner. Please do feel free to get in touch with us at support@papier.com with photos of the issue so we can assist further. Papier CS Team

Posted 6 months ago

“Wonderful unusual! Great look and quality, impeccable for the amount!”

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Posted 6 months ago

“Quality very good. Excellent value”

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Posted 6 months ago

“Purchased a diary as it was advertised as having 100 GSM paper - I use a fountain pen and a better quality paper prevents feathering and bleed through. NO way is this paper 100 GSM. I think it's probably 60 to 80 at best. Ridiculous.”

Helpful Report

Posted 6 months ago

So sorry to hear this, Mervyn! The paper used in our diaries should be 100gsm. Please do feel free to reach out to us at support@papier.com with photos of the issue so we can assist further. Papier CS Team

Posted 6 months ago

“Excellent site for choosing gifts and always beautifully presented and enjoyed by those gifted. Something different and stylish and good quality.”

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Posted 6 months ago

“Ordered a large photo album as a gift for my wife on our anniversary. The website was so easy to use, the templates were intuitive, the saved books made dipping in and out super easy and the quality of the photo album was amazing! Super, super happy. Perhaps saved for special occasions only as it was a little expensive, but you get what you pay for I suppose.”

Helpful Report

Posted 6 months ago

So glad to hear this, Ben - thanks for your lovely feedback! Papier CS Team

Posted 6 months ago

“This is my second year purchasing an academic planner from Papier! I love the selection of designs and personalization you can add to your planner. I love the improvements they have made to the academic planner layout. Papier is my current go to for a good and fun academic planner!”

Helpful Report

Posted 6 months ago

“It’s okay. The outside is cute but the paper is SUPER thin. You can see stuff you wrote from the other side and highlighters are an absolute no. Even the ones made for thin paged bibles. Kinda sucks since it’s an “academic” planner and many students have so many classes and assignments it’s helpful to be able color coordinate. Basic pen or pencil show through as well. Props cute cuteness but not very functional for a regular student”

Helpful Report

Posted 6 months ago

Thanks for your feedback - so sorry to hear about the disappointment here! Please feel free to reach out to us at support@papier.com with photos of the issue so we can look into this further for you. Papier CS Team

Posted 6 months ago

“Beautiful stationery, the academic planner which I ordered had a very comprehensive layout. I also enjoy using the stickers I purchased to help bring more of a pop of colour to my planner, they are very cute. Overall very pleased with my Papier order! :)”

Helpful Report

Posted 6 months ago

“It’s been 3 weeks and I’m still waiting for my order to be received.”

Helpful Report

Posted 6 months ago

So sorry to hear this, Iris! I can see Maya has processed a replacement for you which has now been marked as delivered, but please do reach back out to us at support@papier.com if you need anything else! Papier CS Team

Posted 5 months ago

“Papier is truly a company I can always rely on for quality products. Their designs and personalization is unparalleled and if I could get all the letter writing paper I would.”

Helpful Report

Posted 6 months ago

“My planner came in the rain when I was also out of the house. When I got home the box was soaked and the planner was partially damaged by the water that soaked through.”

Helpful Report

Posted 6 months ago

Oh no - sorry to hear this, Grace! Please do reach out to us at support@papier.com with photos showing the issue and we'll be happy to resolve this for you. Papier CS Team

Posted 6 months ago

“So glad I found this wonderful company, love the cards and will be ordering again.”

Helpful Report

Posted 6 months ago

“Pretty good website, unhappy with the product.”

Helpful Report

Posted 6 months ago

So sorry to hear this! Please do reach out to us at support@papier.com with photos of the issue and we'll be happy to arrange a solution for you. Papier CS Team

Posted 6 months ago

“I have used Papier for years for the photo books, which are easy to put together and beautiful. I ordered a framed photo print for the first time recently, however, and it is of such poor quality that I am feeling like I’ve been massively ripped off. The print resolution is fine but it’s been squished into a frame too small so that there are ripples across the entire picture. The mounting board has been (messily) taped down and sealed at the back of the frame so I can’t even try to rectify things. It just looks rubbish. Really disappointing and a waste of money. What’s almost funny is the sticker at the back of the frame saying that this was hand framed by someone - yes, badly! Oh and just to round it off there was a chip on the front of the black frame.”

Helpful Report

Posted 6 months ago

So sorry to hear this, Cheryl! I can see Maya has now processed a partial refund for you. We will certainly pass your feedback on. Papier CS Team

Posted 5 months ago

“Bullet journal pages too thin to actually use as bullet journal, even with water based markers.”

Helpful Report

Posted 6 months ago

So sorry to hear this, Shani! Please feel free to reach out to us at support@papier.com with photos of the issue and we'll be happy to look into this for you. Papier CS Team

Posted 6 months ago

“Planner is beautiful good quality loved the customization”

Helpful Report

Posted 6 months ago

Thanks for your feedback, Grace! If there's anything we can do to give you a five star experience, please don't hesitate to reach out to us at support@papier.com. Papier CS Team

Posted 6 months ago

“This is the first planner I have bought that I feel excited and motivated to use. I was recently diagnosed with ADHD, but have struggled with planning, time management and executive functioning my whole life, and bought this planner as an attempt to self-improve without using ADHD medication! So far, it has held my attention and is both straightforeward and acccesable (based on the two weeks of planning I have done). The design is so pretty as well!”

Helpful Report

Posted 6 months ago

Thanks for your great feedback, Hemlock - we're so happy to hear this! Papier CS Team

Posted 6 months ago

“i've had several different products from Papier to help with journaling which have been great but the photo album they delivered this month was exceptional”

Helpful Report

Posted 6 months ago

Papier is rated 4.6 based on 16,740 reviews