Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.64

4.6 Rating 16,742 Reviews

92 %

of reviewers recommend Papier

4.6

Based on 16,742 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Papier 5 star review on 23rd February 2025

601

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed that the album I had done for my daughter, son in law and grandson arrived with the wrong names and picture on the front.”

Helpful Report

Posted 6 months ago

Oh no, so sorry to hear this! Please do reach out to us at support@papier.com with photos of the item received so we can arrange a solution for you. Papier CS Team

Posted 6 months ago

“Lovely personalised reading journal as a gift for a friend. Good delivery & great quality very pleased with it”

Helpful Report

Posted 6 months ago

“I love the way that the planners are organized. The yearly, monthly, and weekly layout is so helpful. Not to mention the cover is so pretty and well-made. My order came in quickly and I'm so excited to use it for college! I love the schedule layout! The only issue I have is sometimes the ink will bleed through the back of the page with darker/thicker markers. All in all, I will definitely be buying again next year!”

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Posted 6 months ago

“I love their products...especially the ability to personalize such cool designs!”

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Posted 6 months ago

“I love beautiful notebooks, but Papier goes a step beyond what most designers do and has beautiful PAPER inside too. You can use any pen with it you like. The ink doesn’t bleed or sink through to the other side of the page. Highly recommend.”

Helpful Report

Posted 6 months ago

“Absolutely love Papier and their products. Simple and elegant but at a great price.”

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Posted 6 months ago

“Papier was so efficient! Their website is super easy to use and manipulate to your own preferences. Came within a week, the images were so clear and the format was perfect! Probably the most efficient service I’ve ever used.”

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Posted 6 months ago

“Upon delivery the pages where bent and just hadn't been packaged well and the front cover is very thin and not as high quality as i would have liked from a £22 book.”

Helpful Report

Posted 6 months ago

Oh no, sorry to hear that! Please feel free to pop over photos of the item to support@papier.com and we'll be happy to resolve this for you. Papier CS Team

Posted 6 months ago

“I loved the mini you and me coffee table book. I was concerned the pictures would come out blurry so I contacted a member of the team, and they were extremely helpful with crediting the amount back to me and allowing me to redo the entire order. The results were amazing! Clear images that give a really professional look.”

Helpful Report

Posted 6 months ago

“this is my third planner from papier and i ABSOLUTELY love them every time. the academic diary is so great for my high school schedule. it’s so cute and honestly the more you fill it out the better it gets. such a cute way to remember your year. thank you pauper🤍🤍🤍🤍”

Helpful Report

Posted 6 months ago

“I bought the Joy personalised academic diary last year and I was very pleased with it. I wanted to buy the same one, and personalise it the same way, but the design has changed and you can no longer edit the bottom text. It already says Papier in the back, so really there was no need for it. I was about to buy a new one for myself, and one for a friend. Unfortunately, this design change is a deal breaker for me and will now look in other brands.”

Helpful Report

Posted 6 months ago

Thank you for the feedback! We've taken the step of adding our logo to protect the artwork that our designers work so hard to bring to life and to ensure that you know your order is a 100% genuine Papier product. I'll certainly pass your feedback on as we're always looking to improve our products based on customer feedback! Papier CS Team

Posted 6 months ago

“I ordered an academic planner from the Papier website many weeks ago that has not been delivered.”

Helpful Report

Posted 6 months ago

So sorry to hear this, Kirsten! I can see Maya has issued a replacement for you but please do reach back out if you need anything else at all. Papier CS Team

Posted 6 months ago

“Overall I’m not thrilled with my photobook. While the personalisation process was very easy and made the book look excellent when it came I was disappointed. I thought the front cover would be a little more sturdy and thicker however it was slightly bashed. I found the photo quality when printed not great even though they looked good in the online tool. I would say you can get much cheaper photo books for a fraction of the cost! Customer service offered me a new book due to the damage around the corners but I don’t think I’d purchase from Papier again!”

Helpful Report

Posted 6 months ago

I'm so sorry to hear that! Please feel free to get back in touch with photos showing the issues with the photo quality, and we'll be happy to look into this again for you! Papier CS Team

Posted 6 months ago

“Gorgeous quality product, exactly as ordered (customised). Quick delivery and beautifully wrapped so arrived in perfect condition.”

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Posted 6 months ago

“great custom options, I wish the covers were higher quality for the price point”

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Posted 6 months ago

“I ordered a photo book for an 80th birthday. The quality of the book was poor, the photos were pixelated and there was a dent and black smudge on the front of the book. Insultingly I was offered 20% off instead of a refund. I will not be shopping on Papier again.”

Helpful Report

Posted 6 months ago

So sorry to hear this! I can see Melissa has issued a replacement for you but please do reach back out to us if you need anything else at all. Papier CS Team

Posted 6 months ago

“Very effective. Fast delivery and exacted what I expected from the website.”

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Posted 6 months ago

“Love the journal great experience”

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Posted 6 months ago

“Really lovely wedding stationary! Delivery was super fast and all the items looked as expected!”

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Posted 6 months ago

“Super quick to post and card was exactly as I'd designed. Would definitely recommend.”

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Posted 6 months ago

Papier is rated 4.6 based on 16,742 reviews