Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.64

4.6 Rating 16,721 Reviews

92 %

of reviewers recommend Papier

4.6

Based on 16,721 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Papier 5 star review on 23rd February 2025

601

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really disappointed in the quality of print on most of the personalized items I got. The spiral notebooks are far worse than the hard back or whatever you’d refer to them as. The spiral notebook front is a plastic material and it’s very low audit. I can see all the printing errors where the coloring is split. Really dissatisfied about it and they’re supposed to be gifts. I spent $180 on something that I thought would be high quality but the photos they put on the website do not accurately depict what you’ll be getting in person.”

Helpful Report

Posted 2 months ago

Thank you for the feedback, Mol - so sorry to hear this! If you'd like to reach out to us with photos of the issues to support@papier.com, we'll be happy to assist with a solution. Papier CS Team

Posted 1 month ago

“I loveee the design and that your able to customize the book you picked out. It came very quick and I didn’t have a problem with any way that it arrived. I love papier and I will definitely use you guys again!”

Helpful Report

Posted 2 months ago

“The notebook was lovely but the print on the card was a little faulty. The colours didn’t look right.”

Helpful Report

Posted 2 months ago

So sorry to hear this! If you'd like to pop over a photo of the issue to support@papier.com, we'll be happy to help. Papier CS Team

Posted 1 month ago

“I placed this order in November and it 3 days before Christmas and my order has not yet arrived. The shipping needs to improve. Would not recommend this company to anyone in the US.”

Helpful Report

Posted 2 months ago

So sorry for the delay here, Kelly! I can see this has now been marked as delivered but please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 month ago

“it was beautiful, a great gift, the photo look beautiful great design and not long the waiting thank you so much”

Helpful Report

Posted 2 months ago

“No one has contacted me regarding my issue. I still have not received my order and it’s for Christmas. Please address my concern. https://www.papier.com/us/account/orders?utm_campaign=EM_TRA_DIS_US_DispatchConfirmation&utm_content=Order&utm_medium=Email_Transactional_Order_Notification&utm_source=AWS”

Helpful Report

Posted 2 months ago

So sorry for the delivery delay here, Christine! I can see this has now been marked as delivered but please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 month ago

“I’ve had a mostly positive experience with Papier. Their designs are stunning, and it’s clear that a lot of thought and care goes into their products. The delivery time was faster than expected, and the packaging is impeccable, making the unboxing experience delightful. The customer service team is incredibly responsive and helpful, promptly addressing any concerns or issues. However, there are areas for improvement, such as the consistency in print quality and the durability of some products. I also find the thinness of the pages and the silk finish not ideal for certain uses, as it can impact visibility and usability. Overall, Papier offers beautiful, high-quality products, and their excellent customer service makes them a brand I’d consider again.”

Helpful Report

Posted 2 months ago

Thank you for your feedback, Nathalia! I can see Simrah has assisted with a partial refund for the disappointment but please do reach back out to us if you need anything else. Papier CS Team

Posted 1 month ago

“A month after I ordered my item, they reordered it, which means that my order will be arriving in two months. It was supposed to be a gift. Way late... and no explanation or compensation... my last time ordering from papier! I do not recommend it to anyone!”

Helpful Report

Posted 2 months ago

So sorry to hear this, Ece! I can see Olivia has now assisted with a full refund but please do reach out to us if you need anything else at all. Papier CS Team

Posted 1 month ago

“Papier is easy to use, easy to customise your card and have prompt delivery.”

Helpful Report

Posted 2 months ago

“love u guyssss”

Helpful Report

Posted 2 months ago

“I really appreciate the wealth of options Papier offers with regard to planners specifically. It's tough for me to find a planner at stores which is organized in a way that really works for me -- the wide breadth of options Papier carries enables me to pick a planner that has a layout I know will meet my needs. How gorgeous these planners are (AND the ability to customize them) is a massive plus as well!”

Helpful Report

Posted 2 months ago

“You are asking for a review & I haven’t received my product yet”

Helpful Report

Posted 2 months ago

So sorry to hear this, Jennifer! I can see this has now been marked as delivered but please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 month ago

“I love the quality, detail and contemporary design! Can’t wait until my course starts so I can get organised!”

Helpful Report

Posted 2 months ago

“This is the 5th year I’ve ordered a diary as a gift for my mum and every year the quality is unmatched. The process of customising is easy and straightforward. I am always very happy with the quality.”

Helpful Report

Posted 2 months ago

“The diary is beautiful and i will love using it. The service is very good too.”

Helpful Report

Posted 2 months ago

“good!!!!!!”

Helpful Report

Posted 2 months ago

“I typically love every product I receive from Papier. I have ordered various journals that have turned out amazing. Unfortunately the calendar I received has marks on it that were noticeable as soon as I opened it. I didn’t have time to order a new one as it was a customized photo calendar so that’s sad.”

Helpful Report

Posted 2 months ago

So sorry to hear this, Alexis! We've reached out to you via email now to arrange a solution. Papier CS Team

Posted 1 month ago

“i still haven’t my package!”

Helpful Report

Posted 2 months ago

So sorry to hear this, Viktoriia! I can see Steph has now assisted with a full refund but please do reach out to us if you need anything else at all. Papier CS Team

Posted 1 month ago

“Great quality, lovely design.”

Helpful Report

Posted 2 months ago

“The recipe books I received are really lovely gifts and personalised too . So glad I found papier and there super products .”

Helpful Report

Posted 2 months ago

Papier is rated 4.6 based on 16,721 reviews