Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.64

4.6 Rating 16,710 Reviews

92 %

of reviewers recommend Papier

4.6

Based on 16,710 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

Visit Website

Email:

support@papier.com

Write Your review

Tell us how Papier made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Papier 5 star review on 19th February 2025

Kelsey

Papier 5 star review on 16th February 2025

Cole

599

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Liked the wide array of products and options.”

Helpful Report

Posted 1 month ago

So sorry to hear this! It looks like your order was delivered by the estimated delivery date but please do reach back out to us at support@papier.com if you have any further quereis. Papier CS Team

Posted 1 month ago

“Really lovely products, however customer service extremely unhelpful. Couldn’t help with my issue. Kept on hold for almost 20 mins then got cut off the chat. Finally regained contact. But still couldn’t resolve the issue satisfactory, then chat ended again in a robotic AI fashion.”

Helpful Report

Posted 1 month ago

So sorry to hear this, Donna - we'll certainly pass your feedback on! Please don't hesitate to reach back out to us at support@papier.com if you did want to proceed with cancelling your order, and we'd be happy to help. Papier CS Team

Posted 1 month ago

“Really lovely, had a slight issue but this was solved in hours and a new notepad sent out. I cant reccomend them enough and will be using you again for sure. Thank you xx”

Helpful Report

Posted 1 month ago

“Everytime I order from Papier the product is even more beautiful in person!! Super happy with everything I get from them!!”

Helpful Report

Posted 1 month ago

“I had a problem with personalised diary, I didn't want to put anything in, but you auto filled with a random name. Suggest you don't have any auto fill name to avoid this”

Helpful Report

Posted 1 month ago

“Ordered a photo book for my nan, took so long to arrive she went into a hospice and died and never even got to see the thing.”

Helpful Report

Posted 1 month ago

We're so sincerely sorry to hear this and can confirm that a full refund has been processed on your order. Please don't hesitate to reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 month ago

“Love their products - so beautiful and great quality.”

Helpful Report

Posted 1 month ago

“great diaries”

Helpful Report

Posted 1 month ago

“Obsessed! I love love my invitations, programs, and name cards! I can't recommend Papier enough!”

Helpful Report

Posted 1 month ago

“Great quality products and design!”

Helpful Report

Posted 1 month ago

“I love the designs and Papier is quick in delivering, but I feel the quality of their products is decreasing. The paper in my 2025 planner is notably thinner than my subsequent planners, which I have been buying for years. I don't think I will purchase again given this quality decrease.”

Helpful Report

Posted 1 month ago

We're so sorry to hear that, Imaan! If you'd like to pop over a photo showing the quality issue to support@papier.com, we'll be happy to look into this for you. Papier CS Team

Posted 1 month ago

“This was the first time I made a purchase with Papier and I am extremely happy! I loved the customisation capabilities and the varieties of 2025 diaries. I was also very pleased with the low waste/recyclable packaging. My only feedback is I wish the spiral diaries came in hard back covers!”

Helpful Report

Posted 1 month ago

“Very cute, and I think I'll get a lot of use out of it, but I do wish that various sections were tabbed for easier access and that the covers were a bit sturdier. Something between the hardcover and the actual cover, which feels quite flimsy. I'm pretty sure it'll get very beat up in my bag.”

Helpful Report

Posted 1 month ago

“I ordered a personalised address book and could not be more pleased with it. The quality is outstanding and the layout just perfect. I will be ordering again for gifts for my friends.”

Helpful Report

Posted 1 month ago

“Love! simple and personalized to accomadate schedule plans!”

Helpful Report

Posted 1 month ago

“Beautiful, good quality. Loved the free customization. Customer service was also very helpful when I ordered the wrong one! So many whimsical options”

Helpful Report

Posted 1 month ago

“This is my 5th planner, as it is the easierst to read and use. Someone gave me a spiral designer planner by another company and it was so cumbersome and unreadable, I put it aside and bought another Papier.”

Helpful Report

Posted 1 month ago

“Love Papier!! Great products And had a very good experience with the customer service rep (Ellie)”

Helpful Report

Posted 1 month ago

“I like the format of my planner, but do have a couple suggestions. Most of all, the print is way too light. The ink needs to be much darker to be able to see it. This is such a problem that I would not buy this product again. It would also be better if there were tabs for the months, notes, etc. And, finally, it would be great to have a pocket page to use for loose papers.”

Helpful Report

Posted 1 month ago

Thanks so much for the feedback, Maureen - we'll certainly pass this on and do apologise for any disappointment! If there are any issues with your planner, please do feel free to reach out to us at support@papier.com and we'll be happy to help. Papier CS Team

Posted 1 month ago

“The planner is cute, not the quality I would expect for the cost. There are other planners on the market that deliver more for the price. The shipping was also insanely long, I ordered this for the start of the year and it arrived two weeks later which was the second full week of January which wasn’t ideal.”

Helpful Report

Posted 1 month ago

So sorry to hear this, Ashley! It looks like economy shipping was selected for your order, which can take 7 business days from dispatch. We'll certainly pass your feedback on, however. Regarding the quality issue, if you'd like to contact us at support@papier.com with any relevant photos, we'll be happy to look into this for you. Papier CS Team

Posted 1 month ago

Papier is rated 4.6 based on 16,710 reviews