Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.64

4.6 Rating 16,947 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 16,947 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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621

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ive been a longtime customer and in the past few months, ive noticed the quality has gone downhill. The standard envelopes are lighter weight. The spiral notebook is like something you’d get at Staples. Disappointed bc ive been a fan for a long time.”

Helpful Report

Posted 11 months ago

Really sorry to hear this, Shelby! If you've received a particular item you're unhappy with, please do reach out to us at support@papier.com with photos of the item so we can look into this further for you. Papier CS Team

Posted 11 months ago

“I was really excited for Papier. Their designs were cute, site was easy to use, and it was affordable. When i got my order of 175 save the dates and pre-addressed envelopes i was excited to start stuffing and stamping because they looked great! After stamping for awhile i realized i kept seeing envelopes addressed to the same person over and over. Turns out papier duplicated envelopes and half my list i sent them were not printed. Giving 2 stars because they did resend the envelopes free of charge but was annoying wasting money on stamps for duplicated envelopes.”

Helpful Report

Posted 11 months ago

Thanks so much for your review! I can see Laura replaced the incorrect envelopes but our sincere apologies for the initial error here. Papier CS Team

Posted 11 months ago

“I'm pretty disappointed in the service and quality. I ordered personalised samples and got very random different ones. The overall look was not as impressive as it seems online and the metallic foils don't shimmer as much as I thought they would.”

Helpful Report

Posted 11 months ago

Really sorry to hear this, Katharina! Please could you pop over some photos of the items received to support@papier.com so we can look into this for you? Papier CS Team

Posted 11 months ago

“We ordered a Save the Date sample from Papier. alongside a few other printing vendors. Papier didn't provide tracking, and the shipment ended up arriving a few days late. When it arrived, the invite itself didn't print as vibrantly as another vendor, and the paper quality was a bit thinner, so we ultimately went elsewhere for our save the dates.”

Helpful Report

Posted 1 year ago

We're sorry to hear your order was delayed in the post! Thank you for taking the time to leave some feedback. Papier Customer Service Team

Posted 1 year ago

“Unfortunately the notepad arrived with a lot of the gold foiling on the front having come off. As it was a gift I didn’t have a choice but to give it as it was.”

Helpful Report

Posted 1 year ago

Hi Bilal, we're sorry to see this is not up to our usual standards! I have sent you an email so we can resolve this for you. Papier Customer Service Team

Posted 1 year ago

“They could have more options for two sided designs. They postage is very expensive and long, especially if you want to order a sample.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave some feedback! Our cost for postage for samples is £1.10 and we offer your first sample free of charge. If there is a specific design you would like to make double sided please let us know on support@papier.com, we can usually accommodate design requests! Papier Customer Service Team

Posted 1 year ago

“I like the cards but need to be able to choose when they are sent”

Helpful Report

Posted 1 year ago

Hi Andrea, thank you for your review! Once you add a greetings card to your basket there is an 'edit' button next to the dispatch date. This will allow you to choose when the card will be sent, I hope this is helpful for your next order! Papier Customer Service Team

Posted 1 year ago

“I’ve only ordered one product, the delivery time was good, but apart from that it wasn’t as high quality as I had hoped. The picture quality wasn’t great (resolution wise), and the edges of the book were slightly dented in. Just wasn’t what I had pictured. I think the website design and branding leads you to think the product is slightly higher quality than it is.”

Helpful Report

Posted 1 year ago

Hi Katie, we're sorry to hear that! Please can you send over a photo of the dent to support@papier.com so we can resolve this for you? If it looks like a printing error has occurred on the photos please send over some pictures of these too and we'll be happy to take a look for you. Papier Customer Service Team

Posted 1 year ago

“I’m quite upset about the card I ordered. I order a black and white photo card and the pictures on it were really dull. The card was also just paper, didn’t have any shine to them.”

Helpful Report

Posted 1 year ago

Hi Ashleigh, we're sorry to hear that! Please send over a picture of the issue to support@papier.com and we'll be happy to check if there has been a printing error and resolve it for you! Papier Customer Service Team

Posted 1 year ago

“I was so disappointed with the quality of my notebook after spending $50 on it :( the idea of it was great but not worth it to me”

Helpful Report

Posted 1 year ago

We're sorry to hear that! Please send over the details of the quality issues to support@papier.com and we'll be happy to resolve it for you! Papier Customer Service Team

Posted 1 year ago

“My planner was delivered at the rainy day. So my planner was wet and pages aren’t straight. Package needs to improve.”

Helpful Report

Posted 1 year ago

Hi Yuri, we're sorry to hear that! Of course we're always happy to offer compensation or a replacement if an order arrives damaged, I have sent you an email so we can resolve this for you. Papier Customer Service Team

Posted 1 year ago

“Extortionate next day delivery charges and the card never turned up on time?!”

Helpful Report

Posted 1 year ago

Hi Jim, we're sorry to hear your card didn't arrive on time! We've sent you over an email so we can arrange a refund for the delivery fee for you. Papier Customer Service Team

Posted 1 year ago

“I love the design but am very disappointed in the paper quality of these journals, especially given the price. The bleed-through is very bad.”

Helpful Report

Posted 1 year ago

Hi Pauli, we're sorry to hear you're not 100% happy with your order but we appreciate you taking the time to leave some feedback! Papier Customer Service Team

Posted 1 year ago

“I didn’t like the texture of the planner cover it makes the cover design not look appealing. It’s much to expensive for the type of binding and material is made of. I also didn’t really enjoy the planning style. This was definitely not the planner for me. It was much to big for my liking as I like to take my planner on the go.”

Helpful Report

Posted 1 year ago

Hi Daisey, we're sorry to hear that, thank you for taking the time to leave us some feedback! Papier Customer Service Team

Posted 1 year ago

“Unhappy because the photo album came with completely wrong and random names on the front. Not clear enough for the customer where to put names. It said "Sam and Eddie" on the front of mine. Book is basically ruined.”

Helpful Report

Posted 1 year ago

Hi Brian, we're sorry to hear the default text was left on your order. I've sent you over an email so we can resolve this for you! Papier Customer Service Team

Posted 1 year ago

“Arrived late, didn’t feel the quality reflected the price.”

Helpful Report

Posted 1 year ago

Hi Sarah, we're sorry to hear you weren't 100% happy with your order, thank you for taking the time to leave us some feedback. Papier Customer Service Team

Posted 1 year ago

“The ink colour on card I received was of poor quality or had a printing malfunction as it had lines going down the card (there were no lines in the card design), it was too late to reorder so I had to stick with it. Bit annoying for a £5 card, I’ve had much better quality elsewhere. Also, if I was printing something more important like wedding invites I would have been very upset by this.”

Helpful Report

Posted 1 year ago

Hi, we're sorry to hear that, of course we'd like to fix it for you. We've sent you over an email so we can issue some compensation by way of apology. Papier Customer Service Team

Posted 1 year ago

“I like Papier's customization options and beautiful cover designs, but I had difficulty accessing tracking infomation and my item arrived damaged.”

Helpful Report

Posted 1 year ago

Hi Trisha, we're sorry to hear that, that's not up to our usual standards! We've sent you over an email so we can sort out a replacement for you. Papier Customer Service Team

Posted 1 year ago

“You sent me the wrong Valentine's card message!”

Helpful Report

Posted 1 year ago

Hi, we're sorry to hear that! I've send over an email so we can sort this out for you. Papier Customer Service Team

Posted 1 year ago

“I have been ordering my stationery through Papier for several years now and have spent well over $1,000 with them. It is very saddening seeing that in recent times, with every order, the quality has been progressively declining. Not to mention, their customer service is terrible. I recently recieved my repeat order with an entirely different set of envelopes than the ones I have always been sent; these were made of the cheapest paper I have ever came across. Literal printer paper is of higher quality. Yes, I reached out to them and after going back and forth with them, there was no resolution, to no surpise. Additionally, they have decided to add their branding to the backs of the notecards, which they were not doing before. The problem is it was not done in an understated, inconspicuous way, either-- it is now the focal point of the backs of the cards... I am very saddened to see a product I used to love so dearly plummet in quality so severly that I am now turning away from the brand.”

Helpful Report

Posted 1 year ago

Hi Sebastian, we're very sorry to hear that your order was affected by a shortage of our usual envelopes. Of course we're more than happy to offer a return for a full refund if you're unable to use the notecards, please just let Josh know in your correspondence with him. Thank you for taking the time to leave us some feedback. Papier Customer Service Team

Posted 1 year ago

Papier is rated 4.6 based on 16,947 reviews