Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.64

4.6 Rating 16,667 Reviews

92 %

of reviewers recommend Papier

4.6

Based on 16,667 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Papier 5 star review on 10th February 2025

Ann

Papier 5 star review on 9th February 2025

Shelby

Suzanne

Papier 5 star review on 7th February 2025

Anonymous

588

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic product”

Helpful Report

Posted 2 weeks ago

“Beautiful design! Quick shipping! Very reasonable price! Love my new journal! Though I do wish all of the text boxes on a design are editable.”

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Posted 2 weeks ago

“Papier not only has incredibly cute designs, but the simple layout of their planners removes the anxiety of needing to use EVERY organizational aspect that can come with “busy” all in one planners. They’re simple but effective in keeping track of your month, week, and overall goals. I also love the lay-flat binding of the hardcovers and the ribbons that can help you keep track of your month and week at the same time.”

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Posted 2 weeks ago

“Love how my recipe journal came out! I appreciate the personalized aspect of Papier products.”

Papier 5 star review on 25th January 2025

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Posted 2 weeks ago

“Expensive but beautiful quality worth every penny! Please make the envelope seals a little more sticky as they do have a tendency to lift. Will order again thank you very much!”

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Posted 2 weeks ago

“This was my first purchase and definitely will be buying something again. My diary is of exceptional standard and the pages are so soft and beautiful to write on. Definitely will be buying more. Packaging was also beautiful.”

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Posted 2 weeks ago

“Beautiful diary and quick delivery.”

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Posted 2 weeks ago

“The travel journal I bought is beautiful. Paper has wonderful stationery, delivery is prompt and packaging is thoughtful”

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Posted 2 weeks ago

“If you’re printing photos straight from your iPhone like I did, the quality is not great. Almost pixelated and the colours aren’t true to digital screens. For the price I paid, I wasn’t that happy with the quality of the product, but it was a gift, so it is what it is.”

Helpful Report

Posted 2 weeks ago

So sorry to hear about the disappointment here, Jaz! If you'd like to pop over any further photos showing the printing to support@papier.com, we'd be happy to help. Papier CS Team

Posted 2 weeks ago

“I know this counds cliche, but I never write reviews and was so please with the product and custoemr service with papier that felt necessary to write a note. I have placed two orders. The first was so well received adn the second hours after I placed it I realized I had a mistake. I contacted papier. They quickly followed up and gave me a full refund to allow me to place the order again. Thank you papier!!”

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Posted 2 weeks ago

“Good quality and received my planner sooner than expected.”

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Posted 2 weeks ago

“From invitations, to thank you cards, pens and now a wellbeing diary I cannot fault papier. The quality of each item is exceptional, the communication regarding each order informative and the delivery and packaging makes each item feel like a treat. I would highly recommend Papier for any occasion and will continue with to order from them.”

Helpful Report

Posted 2 weeks ago

“The site was easy to navigate and the product came exactly as it looked. I loved the attention to detail in the packaging. It was nicely wrapped in tissue paper and the pattern on the paper matched the shipping box (which was hard to miss!). Paper quality was very nice.”

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Posted 2 weeks ago

“I received my journal and love it! Great quality and I love the cover options offered. They are all beautiful.”

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Posted 2 weeks ago

“I look forward to a new calendar every year. This is my first year getting one through Papier and I love it! I love that it fits in my bag perfectly and I was able to customize it!”

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Posted 2 weeks ago

“Great quality and designs - love the layout of the pages.”

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Posted 2 weeks ago

“Paid for express delivery due to a relative being unwell in hospital. Was advised that deliveries were delayed and so requested a refund of the express delivery charge. Never heard back. It’s a shame as have always had a great experience of Papier until now.”

Helpful Report

Posted 2 weeks ago

So sorry to hear this! We've processed a postage refund now to compensate the delay. Please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 2 weeks ago

“This is beautifuly made books and stationary. A pleasure to use.”

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Posted 2 weeks ago

“Amazing products and amazing service from Danielle. Thank you, Danielle - you are amazing xxxxx”

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Posted 2 weeks ago

“Great quality and fast delivery”

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Posted 2 weeks ago

Papier is rated 4.6 based on 16,667 reviews