Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.64

4.6 Rating 16,754 Reviews

92 %

of reviewers recommend Papier

4.6

Based on 16,754 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

Visit Website

Email:

support@papier.com

Write Your review

Tell us how Papier made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Papier 5 star review on 27th February 2025

602

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately, I regret purchasing the planner and getting it personalized. The monogram print looks cheap and as if a laser printer was used; I was looking for a more professional finish and product. I would like to return the item.”

Helpful Report

Posted 8 months ago

Hi Noaquia, We're sorry to hear that! Please send over a photo of the issue to support@papier.com and we'll be happy to help. Papier Customer Service Team

Posted 8 months ago

“Unfortunately my wedding album arrived slightly damaged. Papier resolved the issue straight away and sent me a new one! It was perfect. Thanks so much 😊”

Helpful Report

Posted 8 months ago

“Really pleased with the design, quality and turnaround time.”

Helpful Report

Posted 8 months ago

“I’m so disappointed in my order. You’d think at this price the cover would be sturdier. This cover will not last 12 months. I’ll go back to Happy Planner. Also the calendar reminders are inappropriate. This was a total waste of money, across the board.”

Helpful Report

Posted 8 months ago

Hi Claire, we're sorry to hear that! If there has been damage to the cover please send across some photos to support@papier.com and we'll be happy to help. Papier Customer Service Team

Posted 8 months ago

“Good service and delivery.”

Helpful Report

Posted 8 months ago

“Love my new Papier yearly planner and the daily planner I purchased. I also bought the recipe binder-cannot wait to write down all my favorite recipes!”

Helpful Report

Posted 8 months ago

“Anything I have ordered from Papier is such good quality and had great shipping speed!!”

Helpful Report

Posted 8 months ago

“Beautiful experience from beginning to end. Beautiful selection for all of us stationary and journaling junkies! Beautiful quality. Beautiful delivery and packaging. I highly recommend.”

Helpful Report

Posted 8 months ago

“Excellent quality and superfast delivery easy to use website. Would highly recommend.”

Helpful Report

Posted 8 months ago

“We have really been happy working with Papier. The communication, service, and product have all been outstanding! I’ve ordered from them twice and have been very happy.”

Helpful Report

Posted 8 months ago

“Such good quality paper, gorgeous designs and all wrapped up into an easily accessible layout. 100% would recommend!”

Helpful Report

Posted 8 months ago

“I wish I hadn't bought this notebook, and when I tried to fetch a refund it should've been possible.”

Helpful Report

Posted 8 months ago

“My granddaughter loved the personalized academic planner for her attendence to college in the fall.”

Helpful Report

Posted 8 months ago

“I love the lined notebooks a lot, I use them for journaling and university work. I do wish there were more designs :)”

Helpful Report

Posted 8 months ago

“Came earlier in the mail than when it said it would. Packaging was beautiful and well done. Journals are lovely.”

Helpful Report

Posted 8 months ago

“Horrible quality, pages and cover arent lined up properly. Waste of money”

Helpful Report

Posted 8 months ago

We're sorry to hear that! Please send over a photo of the issue to support@papier.com and we'll be happy to resolve it for you. Papier Customer Service Team

Posted 8 months ago

“Excellent products at reasonable prices and quick shipping. I love being able to personalize stationery products.”

Helpful Report

Posted 8 months ago

“Love the design and all the organisation options.”

Helpful Report

Posted 8 months ago

“Love both of my custom sets of stationary.”

Helpful Report

Posted 8 months ago

“After submitting the order, I noticed a typo and began to panic! I immediately contacted Papier through the online chat and within a minute, the order was canceled so that I could correct the mistake. I love the quality of the print and paper. Love, love, love.”

Helpful Report

Posted 8 months ago

Papier is rated 4.6 based on 16,754 reviews