Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.64

4.6 Rating 16,701 Reviews

92 %

of reviewers recommend Papier

4.6

Based on 16,701 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Papier 5 star review on 16th February 2025

Cole

598

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love this brand! Great design, great quality and great customer service ❤️”

Helpful Report

Posted 1 month ago

“I’ve been a returning customer of Papier for some years now. I’ve had diaries, wellness journals and recipe books and none have disappointed. Their designs are beautiful and the finished product is always perfectly executed. Very high quality. Wouldn’t go anywhere else for my diaries. Always look forward to a Papier delivery ☺️”

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Posted 1 month ago

“Poor communication”

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Posted 1 month ago

We're so sorry to hear this, Claire! I can see Maya has processed a postage refund for the delay to your order but please don't hesitate to reach out to us at support@papier.com if you have any queries. Papier CS Team

Posted 4 weeks ago

“A pleasing first purchase from initial ordering online (a good selection of choices) to receiving my order. My diary is hardback with good quality pages. I like the extra monthly planner pages at the front and spare pages at the back. The pattern is as crisp as it appeared online but only a minor niggle.”

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Posted 1 month ago

“This company has such amazing customer service. I had an issue that was probably my fault but they took it in themselves to make it right. I am so impressed. Also, their products are BEAUTIFUL!!”

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Posted 1 month ago

“The five stars relates to the Papier Diaries of which my wife and I prefer to use over other brands - especially when it comes to planning and recording events. The staff are friendly and helpful too; as I found out recently when complaining about the dried out set of Bright Ideas Mini Highlighters I’d also purchased. There was no problem in getting them replaced but the replacements themselves were dried out too! Shan’t be asking again. ☹️”

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Posted 1 month ago

“Very happy with my product I ordered and love the design!”

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Posted 1 month ago

“Happy with the product not happy with how long I had to wait for it to be delivered… it was actually a bit of a joke …”

Helpful Report

Posted 1 month ago

We're so sorry to hear about the delay to your order! We've processed a postage refund as compensation. Papier CS Team

Posted 1 month ago

“Fabulous quality but expensive!”

Helpful Report

Posted 1 month ago

“Liked the wide array of products and options.”

Helpful Report

Posted 1 month ago

So sorry to hear this! It looks like your order was delivered by the estimated delivery date but please do reach back out to us at support@papier.com if you have any further quereis. Papier CS Team

Posted 1 month ago

“Really lovely products, however customer service extremely unhelpful. Couldn’t help with my issue. Kept on hold for almost 20 mins then got cut off the chat. Finally regained contact. But still couldn’t resolve the issue satisfactory, then chat ended again in a robotic AI fashion.”

Helpful Report

Posted 1 month ago

So sorry to hear this, Donna - we'll certainly pass your feedback on! Please don't hesitate to reach back out to us at support@papier.com if you did want to proceed with cancelling your order, and we'd be happy to help. Papier CS Team

Posted 1 month ago

“Really lovely, had a slight issue but this was solved in hours and a new notepad sent out. I cant reccomend them enough and will be using you again for sure. Thank you xx”

Helpful Report

Posted 1 month ago

“Everytime I order from Papier the product is even more beautiful in person!! Super happy with everything I get from them!!”

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Posted 1 month ago

“I had a problem with personalised diary, I didn't want to put anything in, but you auto filled with a random name. Suggest you don't have any auto fill name to avoid this”

Helpful Report

Posted 1 month ago

“Ordered a photo book for my nan, took so long to arrive she went into a hospice and died and never even got to see the thing.”

Helpful Report

Posted 1 month ago

We're so sincerely sorry to hear this and can confirm that a full refund has been processed on your order. Please don't hesitate to reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 month ago

“Love their products - so beautiful and great quality.”

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Posted 1 month ago

“great diaries”

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Posted 1 month ago

“Obsessed! I love love my invitations, programs, and name cards! I can't recommend Papier enough!”

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Posted 1 month ago

“Great quality products and design!”

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Posted 1 month ago

“I love the designs and Papier is quick in delivering, but I feel the quality of their products is decreasing. The paper in my 2025 planner is notably thinner than my subsequent planners, which I have been buying for years. I don't think I will purchase again given this quality decrease.”

Helpful Report

Posted 1 month ago

We're so sorry to hear that, Imaan! If you'd like to pop over a photo showing the quality issue to support@papier.com, we'll be happy to look into this for you. Papier CS Team

Posted 1 month ago

Papier is rated 4.6 based on 16,701 reviews