Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.64

4.6 Rating 16,948 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 16,948 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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621

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As I have yet to receive my order I cannot review my ordered item. Delivery is very slow.”

Helpful Report

Posted 1 year ago

Hi Mary, we're sorry to hear that! I have emailed across your tracking link which shows the item has now been delivered but just let us know if there were any problems with delivery! Papier Customer Service Team

Posted 1 year ago

“Loved my pocket diary from last year so ordered a full sized one in the same design for this year, sadly the paper in the regular sized diary is so thin and see through. I love to use paint pens and markers to decorate and it's already leaked through to the next week you can even see regular biro right through, my 2023 diary didn't do this. I wouldn't recommend, I don't want to waste this one so will likely keep using it but definitely won't be returning next year. Look elsewhere if you're after quality paper!”

Helpful Report

Posted 1 year ago

We're sorry to hear this but thank you so much for taking the time to leave feedback! Papier Customer Service Team

Posted 1 year ago

“I still do not have my agenda. It has been a few weeks now.”

Helpful Report

Posted 1 year ago

Hi Nancy! We've sent you over an email so we can help you locate the parcel! Papier Customer Service Team

Posted 1 year ago

“Not a great experience. My personalised diary arrived with an error. In fairness, the customer service rep credited my account with a refund. However, it was too late for me to order a replacement as it would not have reached me in time to gift it. So I ordered an alternative (different recipient) and decided to gift as a Christmas present. I received notification that it had been returned to Papier??? No idea what happened. So I didn’t get the diary and I haven’t received a refund.”

Helpful Report

Posted 1 year ago

Hi Stephanie, we're sorry to hear the replacement wasn't delivered! I've sent you over an email so we can resolve this for you. Papier Customer Service Team

Posted 1 year ago

“Silver inking from the monogram smudged on to cover as well as a small dent. Poor for the price. Shame as wonderful otherwise. Presentation box was a beautiful touch. Shame the actual diary finish let it down. Pages also fanatic”

Helpful Report

Posted 1 year ago

We're sorry to see there was an issue with your order! I can see one of our team has gone ahead and replaced it for you :) Papier Customer Service Team

Posted 1 year ago

“Regular Papier Diary user. I write notes every evening in fountain pen and my diary is a constant friend. Very disappointed that the 2024 paper quality is lower than previous years although the diary price has increased. Paper is thinner than previous diary's and there is ink bleed in the paper and I'm so disappointed. I'm sure that like many of Paper customers I buy the products for the quality of the paper. Sort this out please.”

Helpful Report

Posted 1 year ago

We're sorry to hear you were disappointed Andrew, thanks so much for taking the time to leave feedback! Papier Customer Service Team

Posted 1 year ago

“My review has nothing to do with your product itself, but rather its delivery. Had I been alerted to a possible delay (the website said I could expect the gift to arrive at my home on December 22), I would have paid for a faster option. The gift did not arrive in time for Christmas, but rather on the 26th. I then had to spend $15 more to ship the gift to my niece. The planner was one she very much wanted, so I do not doubt its quality. I am very disappointed in its delivery.”

Helpful Report

Posted 1 year ago

Hi Kim, we're sorry to hear this! If your order arrived past the estimated delivery date and therefore missed Christmas just drop us an email on support@papier.com and we'll be able to refund the shipping cost for you! Papier Customer Service Team

Posted 1 year ago

“Great packaging. Nice product. Shipping fees are very expensive. Was hard to not just buy from Amazon and get free next day shipping with Prime for the same type of planner”

Helpful Report

Posted 1 year ago

Thanks for your review, we're glad to hear you liked the product! As our products are printed to order there is a 2-3 day production time in addition to shipping time to get them printed at our specialist printers- thanks so much for your feedback on the shipping! Papier Customer Service Team

Posted 1 year ago

“2024 Spiral Planner: I love the planner design and layout/sections...that's all just about perfect. Unfortunately the paper is SO thin it is unusable for me due to my pen preferences. Would be great for someone who writes in pencil or perhaps a light ballpoint.”

Helpful Report

Posted 1 year ago

Thank you for your feedback! Our paper thickness is 60 lb and we usually recommend using a fine tip pen or a standard biro! Papier Customer Service Team

Posted 1 year ago

“The shipping was quick, the journal is pretty but it feels very cheap. I don't know how to describe but it's like the design is just glued on and they just ship it out. The pages are thin and again cheap paper. I have two other journals here that both were bought at random spots like Barnes and Nobel and they're so much thicker, heavier, and the pages are better. I'm disappointed and won't order from here again.”

Helpful Report

Posted 1 year ago

We're sorry to hear that Sara, thank you for taking the time to leave feedback! Papier Customer Service Team

Posted 1 year ago

“I bought the reading journal. Unfortunately, despite all the lovely things about the journal, such as the paper quality and design, Papier includes their own reading recommendations in the back. This is a dealbreaker for me and I will not purchase another Papier reading journal (or likely any other Papier product since I'm so irritated). Papier using page space to push their recommendations is a trespass on a book I bought for my personal use. It's like sitting quietly in the library enjoying the beautiful prose or poetry in front of you and having a rather obtuse librarian come over and declaim the library's mediocre "staff picks." Further, most of the books on Papier's recommendation lists are firmly in the mainstream (or at least the liberal-progressive mainstream). There aren't any unique/provocative/obscure titles on the lists. There's no indication that anyone at Papier has a personality. Perhaps these recommendations were produced by an algorithm. Do I want to spend time with that algorithm's recommendations? No, I would rather have that page space to document my own reading.”

Helpful Report

Posted 1 year ago

“the address was wrong on my order, my fault yes, but it wasn't caught by Papier and I was not given a single update to say the order had been cancelled. I have used Papier many times but I am very dissatisfied this year, and a gift down for my partner”

Helpful Report

Posted 1 year ago

Hi Rebecca, we're so sorry that you weren't made aware more speedily that the address was invalid for your order! Papier Customer Service Team

Posted 1 year ago

“Photos bad quality, pixilated and not as shown when ordered. Card also bent Disappointed”

Helpful Report

Posted 1 year ago

Hi Amy, I'm so sorry to hear that your card did not arrive as you anticipated, and apologise for the disappointment caused! Please do send along an image of the item received and confirm your order number to support@papier.com so that we can determine if a print error has occurred and what possible solutions we can offer! Best wishes and apologies again, Papier CS Team

Posted 1 year ago

“I ordered the recipe book and within a few uses, an entire chunk of the pages fell out of the book. This was with very minimal use and Papier refused to refund me for their faulty product. The best they could do was 20% refund. Won’t be ordering from them anymore”

Helpful Report

Posted 1 year ago

Hi there, we appreciate your feedback and am so sorry to hear that your experience has left you disappointed. We sincerely appreciate your thoughts on this. We do typically offer a partial refund to keep a damaged item if the item is still in useable condition as one possible option, I can see that a return of the faulty item in exchange for a full refund of the item had been offered in May at the time that you were in touch regarding support, but the partial refund was opted for by yourself rather than a return or replacement item. If you have further questions about this, please do get back in touch with our team at support@papier.com and we will be happy to reopen the investigation into this if you would like. Best wishes and sincere apologies again, Papier CS Team

Posted 1 year ago

“Ordered a £25 academic planner. The spine of the boom was broke and the planner came in a light green rather than brown?”

Helpful Report

Posted 1 year ago

Hi Caitlin, so sorry to hear that your planner arrived to you damaged. Of course, we can certainly help you further with a solution. Please could you send an email to our team at support@papier.com including your order number and an image of the damaged item so that we can look into this further for you? Best wishes and apologies again, Papier CS Team

Posted 1 year ago

“It looks super cute and I love the personalization, as well as the contents of the academic planner. I absolutely loved it UNTIL IT BROKE the second week of having it. I got the spiral academic planner and carried it in my backpack. I tried to be careful with it, but the back cover came off within a few days. If I could go back, I would get the hardback. In a perfect world, the spiral rings would be CLOSED so that the pages cannot fall out.”

Helpful Report

Posted 1 year ago

Hi Ava, thanks for leaving this feedback. I'm so sorry to hear that your spiral planner has been damaged! These are subject to normal wear and tear, but if you feel that the damage is excessive, please do send us an image to support@papier.com and we can absolutely take a look and assist you further. Best wishes and apologies again, Papier CS Team

Posted 1 year ago

“Sadly I was very disappointed with my order. This was to be a wedding gift and unfortunately the photo quality is not what I expected. The photographs are dull in comparison to the original images, and look slightly grainy, it does not look like a high quality photograph book. On a positive note, I had made a spelling mistake on ordering, and the team were very friendly and quick to rectify my mistake which I am very thankful for. However, I'm overall upset and would not use this company again due to printed picture quality.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to write your review, I'm so sorry to hear that you are unhappy with your photo book received! We would love to take a closer look at this for you to determine if a printing error has happened or if the item has printed as expected. If you can contact us at support@papier.com we can absolutely look into this further for you and assist in arranging a solution for you. Best wishes, Papier CS Team

Posted 1 year ago

“I'm really bummed to find out that Papier only carries undated planners now! I used to get my planner here each year and really liked the 12-month planners that were offered, now I'll likely be headed somewhere else :(”

Helpful Report

Posted 2 years ago

Hi there,  Thank you for your review - I’m so sorry for the confusion caused! Our Calendar Year planners are currently out of stock as we prepare for the release of Mid-Year format planners.  Our Mid-Year planners are also a 12-month design that cover July 2023 to July 2024. These will be released very, very soon and you can sign-up to be notified as soon as they are available on our website, by copying and pasting the link below into your browser: https://www.papier.com/stationery/mid-year-diaries/ Please do let us know via support@papier.com if there is anything further we can assist you with! Best wishes and apologies again for the confusion caused, Papier CS Team

Posted 2 years ago

“The product is lovely and exactly what I wanted. The notecards arrived on time. However, I planned to give this as a gift and the packaging of the item prevents me from doing so. I'd like a box to store the beautiful notecards and envelopes. I am giving this to a pre-teen and I fear it will be impossible to keep the notecards in any semblance of order in the manner in which they were shipped and packaged. If this is a money saving (or earth saving) on the part of the company, perhaps ask if I want to the pay extra for a box or carbon offset.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to write your review. I am so glad that you love your notecards received, and apologize for the disappointment caused by our packaging. If you are still in need of a gift box (or would like one for a future order!) we do offer gift boxes for our book products and notecards sets, I’ll link those here for you: https://www.papier.com/notecard-gift-box-16 If you need any further assistance with this issue, please do not hesitate to connect with us at support@papier.com.

Posted 2 years ago

“Ordered the gratitude journal with my name printed on the front. I didn’t realise my name was going to be so small. When it came I could hardly read my name on the front. It was silly this font size was even an option as it looks ridiculous. The journals are lovely design wise but they are majorly over priced for what they are. The gratitude journal is just too repetitive for me and I wish I had researched this better before ordering as I couldn’t return due to the personalisation on the front. I did however get a 15% refund which was minor compared to what I paid. I also ordered a pen to match my journal which was also overpriced for all the size of it. Disappointed and won’t be ordering again. There are nice options out there for a fraction of the price. A basic note pad and pen would do the job and wish I had done this in the first place.”

Helpful Report

Posted 2 years ago

Thank you for your review of our Gratitude Journals Ciara, I am so sorry to hear you did not like the overall product, I will be sure to pass your helpful feedback on to our product team! In the meantime, please do contact us at support@papier.com if you have any further questions. Best wishes, Papier CS Team

Posted 2 years ago

Papier is rated 4.6 based on 16,948 reviews