Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.64

4.6 Rating 16,667 Reviews

92 %

of reviewers recommend Papier

4.6

Based on 16,667 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Papier 5 star review on 10th February 2025

Ann

Papier 5 star review on 9th February 2025

Shelby

Suzanne

Papier 5 star review on 7th February 2025

Anonymous

588

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love the artwork and the quality of the pieces”

Helpful Report

Posted 3 weeks ago

“My cardstock weight was incredible! So pretty too!”

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Posted 3 weeks ago

“Great company”

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Posted 3 weeks ago

“Love this planner”

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Posted 3 weeks ago

“I loved the quality of the paper.”

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Posted 3 weeks ago

“Great quality product that arrived faster than expected. Very happy with the personalisation as well.”

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Posted 3 weeks ago

“I am very disappointed in my Papier notebook. For $43 I expected top quality and what I got was something I could have bought from Kmart for $10. The binding is wonky and the paper isn't nice and thick, it just feels like something very cheap and definitely NOT worth the money. Definately wouldn't bother buying again.”

Helpful Report

Posted 3 weeks ago

We're so sorry to hear this, Wendy! If you'd like to reach out to us at support@papier.com with photos of the issues, we'll be happy to look into this for you. Papier CS Team

Posted 3 weeks ago

“My friend loved the notebook and pen. It's very good quality, and the designs are so pretty! I love how you can also customize it.”

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Posted 3 weeks ago

“Papier continues to make high quality products that are both durable and stylish. Their customer service team is also incredibly efficient and helpful. I will continue to be a fan of the Papier brand.”

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Posted 3 weeks ago

“Loved my journals! The issue is the way they are shipped. The journals were dented on most of the corners. Some corners of pages folded over into themselves which is a huge bummer.. But things happen! Hope this helps :)”

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Posted 3 weeks ago

“It just think this planner was really expensive for what it is. I understand that the front is personalised but I at least thought the front cover would be hard. Just not worth the money in my opinion. You could go elsewhere and get the same thing with a hard cover (not personalised) for less than half the price. Not worth the £20+ I spent.”

Helpful Report

Posted 3 weeks ago

Thanks for your review - we're so sorry for the disappointment here and will certainly pass your feedback on! If you'd like to reach out to us at support@papier.com with any photos showing the quality issues, we'll be happy to look into this for you. Papier CS Team

Posted 3 weeks ago

“Loved my stationary!”

Helpful Report

Posted 3 weeks ago

“Right now my current order is almost a week and a half late in the mail and I'm receiving little to no updates from the shipping service or Papier. Love the products, hate the shipping situation.”

Helpful Report

Posted 3 weeks ago

We're so sorry to hear this, Mia! If your order does not arrive by the estimated delivery date provided in your confirmation email, please do reach out to us at support@papier.com and we'll be happy to help. Papier CS Team

Posted 3 weeks ago

“Nice designs and for the quality, the price is good.”

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Posted 3 weeks ago

“My order got lost to FedEx and Danielle form Papier was so helful and supportive. I really appricate the time spent dealing with my problem and resending me a new order. 5 stars!!”

Helpful Report

Posted 3 weeks ago

“Sad to see that the quality has declined but prices have stayed the same. This year in my 2025 planner the paper is a lot thinner and the ink is lighter. I’ll be looking for other brands for the price I’m paying.”

Helpful Report

Posted 3 weeks ago

Thank you for your feedback - we're so sorry to hear this and will certainly pass this forwards. If you'd like to send over any photos of the quality issues to support@papier.com, we'll be happy to assist further. Papier CS Team

Posted 3 weeks ago

“Absolutely beautiful. The paper is thick and rich, the color is spot-on. They are lovely, thank you. I love having stationary at the ready. You have made a life-long customer out of me : )”

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Posted 3 weeks ago

“I ordered in early December and was told my package would arrive by Dec 20. By 27 I was sent an email they “ran out” of my item and were cancelling my order. I reordered and kindly asked if they could offer express shipping due to all the errors and they said no …. Great business. I re-ordered anyways because it was a gift, still waiting a month later for my items.”

Helpful Report

Posted 3 weeks ago

We're so sorry for the disappointing experience here, Demi! We've processed a shipping refund now as compensation for the trouble. Papier CS Team

Posted 3 weeks ago

“I love the spiral diaries - thanks to "mysistermademebuyit" on instagram for introducing me to it!! Bought one for me and one as a gift and we are both loving them and using them daily! Needed to reach out to Customer Service along the way and the communication, support and help were EXCELLENT! Amazing company, will recommend to anyone and everyone!”

Helpful Report

Posted 3 weeks ago

“I ordered a diary which took weeks and weeks to arrive, I had to investigate its whereabouts. When it did finally arrive, I was away so it stayed at the dpd collection point, was returned and has since disappeared. I’ve been in touch with customer service numerous times and the problem has yet to be sorted out. Not at all impressed. Very happy to take payment but that’s it.”

Helpful Report

Posted 3 weeks ago

So sorry to hear about the delivery trouble here, Charlotte! I can see Natalie has assisted with a refund but please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 2 weeks ago

Papier is rated 4.6 based on 16,667 reviews