Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.64

4.6 Rating 16,754 Reviews

92 %

of reviewers recommend Papier

4.6

Based on 16,754 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Papier 5 star review on 27th February 2025

602

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered notecards because I loved the wave design. Unfortunately, the cards were not trimmed evenly and the border was not equal on all sides. Additionally, the card stock was cream colored, but the cards came with white envelopes rather than matching the stock color. It was disappointing; all in all the stationary looks like I produced it myself instead of a professionally printed job.”

Helpful Report

Posted 8 months ago

So sorry to hear this! Please could you pop over photos of the items received to support@papier.com so we can arrange a solution for you? Papier CS Team

Posted 8 months ago

“Absolutely gorgeous! Couldn’t be happier with my purchase. Beautiful quality and super easy to navigate the personalisation section on the website. Can’t wait to have it on display at my wedding!”

Helpful Report

Posted 8 months ago

“I previously ordered save the dates from Papier which were amazing quality, and I will be ordering the matching wedding invitations too. When the sample I ordered got lost in the post, Danielle was really helpful in responding quickly and ensuring that a replacement order was placed - thank you Danielle!”

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Posted 8 months ago

“We bought personalized planners for all my daughter’s friends for HS graduation gifts. Absolutely beautiful”

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Posted 8 months ago

“Great quality, fantastic service. I was worried it wouldn’t arrive in time but actually came quicker than stated. Really happy! Highly recommended!!”

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Posted 8 months ago

“I love papier journals, both guided and lined! I have alway too many to count, but they’re so nice and I love that they’re all the same size and stack wonderfully together. The patterns are SO cute as well.”

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Posted 8 months ago

“I saw this recipe book and knew it was the perfect gift for my future daughter-in-law! The flower design is beautiful! I’m so excited to write in some family recipes for her to have for years to come. Very timely replies from the company for a few questions I had. Fast shipping and wrapped and packaged with such care. Highly recommend !”

Helpful Report

Posted 8 months ago

“Easy to use with a wide selection of cards to choose from.”

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Posted 8 months ago

“Easy to use site and the book arrived quickly. Really happy with the finished product thank you.”

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Posted 8 months ago

“got a mid-year planner from papier last year and LOVED it. just received my planner for this year and it appears the quality has declined slightly. design is not as crisp. still a lovely planner though!”

Helpful Report

Posted 8 months ago

Sorry to hear that, Abigail! Please feel free to get in touch us at support@papier.com with photos of the item so we can look into this further for you. Papier CS Team

Posted 8 months ago

“The notebook is really nice. It’s the second time I buy a pen , again after a couple of times writing , it doesn’t work and the ink leaves gaps in the paper which is very annoying. I won’t buy any pen again , only notebooks.”

Helpful Report

Posted 8 months ago

Oh no - so sorry to hear that your pen isn't working correctly! Please feel free to get in touch with us at support@papier.com with photos or a video demonstrating the issue so that we can arrange a solution for you! Papier CS Team

Posted 8 months ago

“Beautiful items, I love the quality and design.”

Helpful Report

Posted 8 months ago

“A great company with a wonderful collection of stationery”

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Posted 8 months ago

“I love my Papier notebooks. They keep me organized and get my excited to use them with how cute they are!”

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Posted 8 months ago

“Used Papier for my sons thank you cards in 2021 which were such high quality Now my daughters arrived I knew to come back, great to see advancement with sample option which I picked 4x to select then setup my order. I didn’t place it right away but then got a 15% email to complete my order which is a fantastic gesture. Shipped within 48hrs of the order also so impressed with the speed of printing. The matching envelopes just finish it off also!”

Helpful Report

Posted 8 months ago

“My diary has everything I need and it is so cute! I think everyone should get one, especially with how it’s free to customise! Perfect.”

Helpful Report

Posted 8 months ago

“Happy with the quality of the products I ordered for my wedding day and the delivery was efficient. The only issue I had was with the Order of Services. These booklets are not big enough to fit hymns, readings etc which is a shame as I had to source these from another company and therefore aren’t in the same design as the rest of my stationary.”

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Posted 8 months ago

“Love the planner!”

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Posted 8 months ago

“I thought this sample set of greeting and invitation cards was so beautiful, decorative and creative. It was personalised and designed well and the packaging and quality was awesome. Thank you for your service, a lovely gift!”

Helpful Report

Posted 8 months ago

“The item arrived really quickly but the photo quality is poor - they are fuzzy and the colour has darkened from the original photos. It doesn’t look like the online generator. Just be aware that you trade off high quality for quick production.”

Helpful Report

Posted 8 months ago

Papier is rated 4.6 based on 16,754 reviews