Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.64

4.6 Rating 16,738 Reviews

92 %

of reviewers recommend Papier

4.6

Based on 16,738 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Papier 5 star review on 23rd February 2025

601

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought from Papier a couple times now and I love it! They are beautiful and so useful whilst completing my studies! I had a minor issue with one of my diaries that I had ordered and when I emailed, it was replied to and sorted within the hour (thankyou Melissa)! Lovely people and lovely business. Highly recommend ❤️”

Helpful Report

Posted 5 months ago

So happy to hear this, Daisy! I'll definitely pass this on to Melissa. Papier CS Team

Posted 5 months ago

“The delivery process was not good, I don’t mind having to pay a little bit extra for shipping but I do expect it to arrive on time. It came 6 days after the original delivery date, and had barely any updates from the papier team.”

Helpful Report

Posted 5 months ago

Sorry to hear about the delivery trouble here, Alys! We've processed a postage refund to compensate the delay. Papier CS Team

Posted 5 months ago

“Amazing wow I love it. Definitely worth the price”

Helpful Report

Posted 5 months ago

“Sadly not the standard we have come to expect from previous deliveries. The packaging wasn’t sealed correctly so the back of the planner was bent. It hasn’t affected the usability of the planner and thankfully wasn’t a gift. We also received “over promise, under deliver” on the speed of delivery. All in all, wasn’t impressed”

Helpful Report

Posted 5 months ago

So sorry to hear this, Rebecca! We've reached out to you via email to arrange a solution. Papier CS Team

Posted 5 months ago

“Beautiful guestbook”

Helpful Report

Posted 5 months ago

“I love the concept, but the quality of what I receieved is not justified by the price.”

Helpful Report

Posted 5 months ago

So sorry to hear this, Kylee! If you'd like to reach out to us at support@papier.com with photos of the item, we'll be happy to arrange a solution for you. Papier CS Team

Posted 5 months ago

“Absolutely brilliant, however delivery wasn’t great, paid £3.95 only for it to arrive late”

Helpful Report

Posted 5 months ago

“I was pleased with the efficiency of shipping!”

Helpful Report

Posted 5 months ago

“Great options and flexibility with design details! Love it”

Helpful Report

Posted 5 months ago

“I love the layout and quality of the planners. To be honest this is the first planner I have stuck with an entire year! I also got a desk calendar and have loved the quality!”

Helpful Report

Posted 5 months ago

“This calendar is so cute! I am used to all one month's info being together: the overview, then a do-to list for that month, then daily notes for that month. This one has all overviews of each month, then to-do lists, then daily notes for each month. Thankfully, it also has 2 bookmarks, so I can keep one on the overview and one in the notes. It is the best size to carry or put in my purse. The pages are thick and the cover is adorable. Really liking this calendar!”

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Posted 5 months ago

“Excellent designs and prompt delivery. The service was very good. Thank you.”

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Posted 5 months ago

“Quick delivery, beautifully packaged product”

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Posted 5 months ago

“I got my two daughters academic diaries and they were both lovely, the quality was fab and they both loved the personalisation!”

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Posted 5 months ago

“My daughter LOVED her year planner! It’s beautiful”

Papier 5 star review on 22nd September 2024

Helpful Report

Posted 5 months ago

“Great customer service & very helpful with returns”

Helpful Report

Posted 5 months ago

“Great quality photo book and very user friendly website. One of the best ways to celebrate your favourite moments and collect them in a very stylish way.”

Helpful Report

Posted 5 months ago

“Excited to receive my order but have waited 3 weeks for it.”

Helpful Report

Posted 5 months ago

We're so sorry for the inconvenience here. This is a very unusual experience and of course not in line with our usual standards. Thank you for your patience and your feedback! Papier CS Team

Posted 5 months ago

“Incredible quality and so easy to design! I always create my photo books with Papier, and they never disappoint.”

Helpful Report

Posted 5 months ago

“Great efficient service simple to order and we liked that any previous designs are stored once you log on. All orders arrived in good time”

Helpful Report

Posted 5 months ago

Papier is rated 4.6 based on 16,738 reviews