Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.64

4.6 Rating 16,931 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 16,931 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Natalya

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love my planner! This is my 3rd one I have bought from Papier! My 1st planner was PERFECT because it was a Monday start. My 2nd and 3rd ones were not. So, I wish for Papier to go back to Monday starts please!!”

Helpful Report

Posted 6 months ago

Thank you for your feedback, Marcy - I'll certainly pass this on! Papier CS Team

Posted 6 months ago

“The planner I ordered was actually quite flimsy, the quality is not great and I was quite disappointed. The contents are good, however.”

Helpful Report

Posted 6 months ago

So sorry to hear this, Freddie! If you'd like to reach out to us at support@papier.com with photos of the item, we'll be happy to look into this for you. Papier CS Team

Posted 6 months ago

“I want to love it.”

Helpful Report

Posted 6 months ago

So sorry to hear about the disappointment with your planner, Lisa! If you'd like to reach out to us at support@papier.com, we'll be happy to look into this further for you. Papier CS Team

Posted 6 months ago

“Beautiful product, intuitive and flexible platform and great customer service. Unfortunately took way too long to arrive and missed my son's birthday despite paying for the express delivery. On the plus side the customer service were responsive, apologetic and worked to reslove the best they could.”

Helpful Report

Posted 6 months ago

We're so sorry for the delay to your order, Karina. I can see Sian has processed a shipping fee refund as compensation, but please do reach out to us at support@papier.com if you need anything else at all. Papier CS Team

Posted 6 months ago

“Good for a simple photo album such as a wedding album but lacks functionality for more more complicated album such as adding text,”

Helpful Report

Posted 6 months ago

Thanks for your review, Geoff! I'm sorry to hear about your disappointment with the functionality of our photobook editor. For this product, we do offer the layout option to add a page of text as well as the 5 layouts which offer captions. However, I will certainly pass your feedback forwards on this as we're always looking to improve our products! Papier CS Team

Posted 6 months ago

“Diary is usual good quality that I've had in previous years but colours of photos printed on cover not great. Have used same photo before and this one has very orange tones unlike the original photo. Will still use diary but a bit disappointed.”

Helpful Report

Posted 6 months ago

So sorry to hear about the disappointment with your diary, Melanie! If you'd like to reach out to us at support@papier.com with photos of the item, we'll be happy to look into this further for you. Papier CS Team

Posted 6 months ago

“Quality of hardback notebook has gone downhill since last year. Thinner paper, cheaper binding, no longer feels like a quality product. Gutted as I’ve had four previous hardback notebooks which have been great. Papier Customer Service advised me the change was due to supply chain issues and refunded me 15% of the cost. Undecided as to whether I will order again but appreciated their gesture.”

Helpful Report

Posted 6 months ago

Thank you for your review. We're so sorry for the disappointment with your order and can assure you that your feedback has been passed on. Please do reach back out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 6 months ago

“Sadly not the standard we have come to expect from previous deliveries. The packaging wasn’t sealed correctly so the back of the planner was bent. It hasn’t affected the usability of the planner and thankfully wasn’t a gift. We also received “over promise, under deliver” on the speed of delivery. All in all, wasn’t impressed”

Helpful Report

Posted 6 months ago

So sorry to hear this, Rebecca! We've reached out to you via email to arrange a solution. Papier CS Team

Posted 6 months ago

“Papier customer service has been very helpful. When my order was stuck in customs, they helped me to reissue another journal and have it sent out to me.”

Helpful Report

Posted 7 months ago

Hi there, Thanks for sharing your feedback with us. We're so sorry to hear that your original parcel was stuck in customs when on it's way to you, but so pleased to hear that our team reissued a replacement order for you free of charge to replace the original parcel. Please do let us know if you need any further support with this order at support@papier.com. Best wishes and apologies again, Papier CS Team

Posted 7 months ago

“The product is gorgeous. Unfortunately they've started charging for a cardboard box to keep the notelets in. Deeply unimpressed.”

Helpful Report

Posted 7 months ago

Hi Rebecca, Thanks for your review! I do apologise for any disappointment caused by this. I'm afraid our notecard sets do not include gift boxes at this time, but I will certainly share this feedback as a suggestion for our team to consider in the future. Best wishes and apologies again, Papier CS Team

Posted 7 months ago

“I wanted to like my academic planner so much. I love the layout and design. It is beautiful aesthetically, however, the paper is super thin and flimsy. The font and gridlines are crazy thin and light - I'm 28 and its hard for me to read. Finally the front and back cover are also very flimsy they provide no structure for when you are actually using the planner. I took on a whole project just to reinforce them with stronger material.”

Helpful Report

Posted 7 months ago

Hi Hannah, thanks for sharing your feedback! We're so sorry to hear that you're disappointed with your academic planner! If you could please share some images of the item received to support@papier.com we can absolutely look into this further for you and help with a solution. Best wishes and apologies again, Papier CS Team

Posted 7 months ago

“Notebooks are very beautiful, well made and quality of paper are great. Cheerful covers make my days happy. But unfortunately ballpoint pens are junk. They are beautiful and stylish though, ink is clogged up after I used those for less than a month. Sad.”

Helpful Report

Posted 7 months ago

So sorry to hear this, Kyoko! If you'd like to reach out to us at support@papier.com with photos showing the issue, we'll be happy to resolve this for you. Papier CS Team

Posted 7 months ago

“My name Donna is mispelled. It should read Donna”

Helpful Report

Posted 7 months ago

Sorry to hear you had a mistake in your order, Donna! We've reached out via email to help you resolve this. Papier CS Team

Posted 7 months ago

“Although I like their stationary - the photobook wasn't great. Sorry. The photographic prints looked unlike the originals. I'm a photographer, so bound to be too fussy but just saying, I prefer other high st brands if I'm not going pro.”

Helpful Report

Posted 7 months ago

So sorry to hear about the disappointment here, Lorna! If you'd like to reach out to us at support@papier.com with photos of the item, we'd be happy to look into this further for you. Papier CS Team

Posted 7 months ago

“Everything I ordered (invites, guest book and place cards) was really lovely and beautiful. I had an issue with my place cards and papier was really good at resolving this issue. Unfortunately, everything I ordered (in total about 7 orders) from May through August was delayed due to “unforeseen circumstances “. I would understand if papier gave longer times for their products to be made but there were occasions I paid for faster delivery and still everything came late. These delays made it quite stressful when sending invites out as I ended up sending them out a couple weeks later than planned. I ordered the place cards and guestbook allowing for “unforeseen” delays, which there were. I originally wanted to get a table plan and other signage through papier but I didn’t want the stress of not knowing when things would arrive so I went with vistaprint instead - who delivered two days earlier than they said. I still have thank you cards to get, but I don’t want to be further delayed when trying to do something for the wedding so I will probably go elsewhere for these too.”

Helpful Report

Posted 7 months ago

So sorry to hear about the delays to your orders, Harriet. We're always working to improve our customers' experience based on feedback so I will certainly pass this on. Papier CS Team

Posted 7 months ago

“Was a gift and no gift card was inside the package and so the sender didn’t know it was from me. I’m sure the product is lovely but didn’t have the desired effect as a gift WITH a card”

Helpful Report

Posted 7 months ago

Sorry to hear this, Louise - I'll pass this feedback on! Papier CS Team

Posted 7 months ago

“Very impressed in the past but the latest card had a very washed out imagine and the paper quality did not seem up to the standard of products received in the past. Overall a little disappointed.”

Helpful Report

Posted 7 months ago

So sorry to hear this, Rich! Please feel free to reach out to us at support@papier.com with photos of the item and we'll be happy to look into this for you. Papier CS Team

Posted 7 months ago

“This is probably my 15th purchase and it is the most disappointing. The color of the cover is off and the customization print is also not as pleasing. I love these journals but I don’t like my last one.”

Helpful Report

Posted 7 months ago

So sorry to hear this, Pam! Please feel free to reach out to us at support@papier.com with photos of the issue so we can look into. Papier CS Team

Posted 7 months ago

“Absolutely love the planner, it's got the perfect layout for work and it's pretty and I love that you can customize it. It arrived beautifully wrapped as well. But the very first day I brought it to work, when I pulled it out of my bag the front cover was peeling. I hadn't even written anything in it yet and the front already looked worn and tattered. Very disappointed with how easily that happened.”

Helpful Report

Posted 7 months ago

So sorry to hear this! We've reached out to you via email now to arrange a solution. Papier CS Team

Posted 7 months ago

“I was super excited to receive my planner when I placed my order 20 days ago. Unfortunately, there was a problem with the shipping and I have not yet received my planner so it was returned to sender. Papier kindly resent it to me with faster shipping but now my order is delayed so it is supposed to come in next week. Customer service has been helpful, but for the price I paid for shipping and the planner itself this process should not be as frustrating as it has been. I will keep waiting for my planner, but I wish I would have had it since the first day of class last week.”

Helpful Report

Posted 7 months ago

So sorry for the shipping delay here, Oliva! We've processed a refund on the shipping fee paid to compensate this. Papier CS Team

Posted 7 months ago

Papier is rated 4.6 based on 16,931 reviews