Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.64

4.6 Rating 16,931 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 16,931 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Natalya

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overall I’m not thrilled with my photobook. While the personalisation process was very easy and made the book look excellent when it came I was disappointed. I thought the front cover would be a little more sturdy and thicker however it was slightly bashed. I found the photo quality when printed not great even though they looked good in the online tool. I would say you can get much cheaper photo books for a fraction of the cost! Customer service offered me a new book due to the damage around the corners but I don’t think I’d purchase from Papier again!”

Helpful Report

Posted 8 months ago

I'm so sorry to hear that! Please feel free to get back in touch with photos showing the issues with the photo quality, and we'll be happy to look into this again for you! Papier CS Team

Posted 8 months ago

“Recently purchased a 2024-2025 academic planner in the Italian Summer design and the paper quality and binding is not the same as previous Papier products I have received. The paper is thin and rough, so I am having issues with ink bleeding through, ink transfer, and indents. The ink transferring to be almost completely legible on the previous page is most frustrating. Customer service was kind and informed me that they cannot always source paper from the same place which I understand, and I did receive a discount on the order for not being completely happy with it. However, this has made me cautious to purchase products in the future as it seems quality cannot be guaranteed across orders.”

Helpful Report

Posted 8 months ago

So sorry to hear this, Marcy! I can see Maya has processed a partial refund for the disappointment, but I'll certainly pass your feedback on to our product team. Papier CS Team

Posted 8 months ago

“The paper is pretty thin!! I can see all my pen on the other side. Got an agenda from you guys last year and LOVED IT. Otherwise it is very pretty.”

Helpful Report

Posted 8 months ago

Sorry to hear this, Erica! Please do feel free to reach out to us at support@papier.com with photos of the item so we can look into this for you. Papier CS Team

Posted 8 months ago

“Really disappointed with the quality of the spiral bound books. I personalised 3 books for 3 different peoples birthdays. When they arrived, I was shocked to see that the front cover was really flimsy (not very thick gsm) and felt almost just a bit thicker than the paper inside the book. Also the back cover of all 3 books is cream, as opposed to keeping the pattern or colour the same on the back design, this made the notebook look a bit cheap. Finally, there was a small QR code printed on the inside of the front cover which again to makes the book feel messy/less professional. The only positive was that the printing quality was good/accurate colours to what you see online. One of the books which arrived had a bent corner, which after emailing customer services, Papier did kindly replace for me. For £20 per notebook (spent £60 altogether) I expected much better quality. I wouldn't purchase these spiral bound books again, and think the hardbacks might be more value for money?”

Helpful Report

Posted 8 months ago

I'm so sorry to hear about the disappointment with your order, Hana. We are constantly working to improve our products based on customer thoughts, so thank you very much for giving us your feedback. Papier CS Team

Posted 8 months ago

“Beautiful book however the pages of our book fell out upon delivery.”

Helpful Report

Posted 8 months ago

So sorry about that! I can see that Ellie has replaced this for you but do let us know if you need anything else at all. Papier CS Team

Posted 8 months ago

“I wish I would have done more research before buying. I got a bullet journal from Papier and the pages have bleeding and ghosting issues. I am using high-quality, no-bleed pens that never bled through/ ghosted on Erin Condren planners and notebooks. It is super clear to me that the paper quality at Erin Condren is significantly better than Papier. If you are planning on using anything other than a standard ballpoint pen or pencil, I do not recommend Papier at all. I usually don’t leave bad reviews, but I was super bummed. On the bright side, it was very fun customizing my cover and the book is really cute. It’s a shame I can’t use it how I wanted to. Wish I could return it but I think it’s too late”

Helpful Report

Posted 8 months ago

So sorry to hear this! We've reached out to you via email to arrange a solution. Papier CS Team

Posted 8 months ago

“Overall, the books look cute but are very cheaply made and really disappointing. I was drawn in by the interesting covers and option to "customize", but I would not buy this book if I was able to look and feel it in person before purchase. For the $40ish price point, I was expecting at least a cloth binding on the spine, but these are all paper. The actual paper stock is also pretty thin, with even a normal gel pen ghosting to show through on the other side. It's clear the materials are not high quality. They might work if you are looking to just have it on a shelf, but I know within a few months of actual use, there will be chips and cracks in the spines, and it will not look nearly as nice. Especially for the recipe book, which I was hoping to use for years as a record for future cooking, I know it will not last. When I opened the box, the spine already had a small nick in it revealing the white below, and I know it will not stand up to any amount of cleaning without disintigrating if I spill on it in the kitchen. If you a serious fan of stationary and notebooks, don't buy these. They are not on par with a Moleskine or similar in terms of qualtiy for the price asked. I will not be purchasing again.”

Helpful Report

Posted 8 months ago

So sorry to hear this, Florian! We've reached out to you via email to arrange a solution. Papier CS Team

Posted 8 months ago

“I’ve always loved Papier, it was my go to for gift giving and I always got their planners and journals every year. However I was very disappointed with my purchase last month because I had paid $39.99 for the express shipping (which pushed me well over what I had intended to spend) for some gifts I had ordered and when it looked that they were behind schedule to arrive I emailed customer support. Customer support assured me that they would arrive in time and they did not. I had to leave for a trip with no gifts for people who were very much looking forward to receiving them. Was a very disappointing experience and discouraged me from purchasing from Papier again.”

Helpful Report

Posted 9 months ago

So sorry to hear this, Mary! We've processed a shipping refund to compensate the trouble. Papier CS Team

Posted 9 months ago

“The card never arrived, so can I have a refund”

Helpful Report

Posted 9 months ago

So sorry to hear that, Matthew! We've processed a refund for you. Papier CS Team

Posted 9 months ago

“Order arrived one week after shipping, despite being sent on first class”

Helpful Report

Posted 9 months ago

So sorry for the delivery trouble here! We've processed a postage refund to compensate the delay. Papier CS Team

Posted 9 months ago

“Unfortunately the planners are super beautiful in the pictures on the website but when they arrive they just aren't good quality for the price. The paper is super thin, you can see right through it. The cover is cheap plastic. The printing looks blurry. I was very disappointed. Also to me it feels out of order. I need 3 bookmarks just to keep track of where July is for example. I'd much rather it all go in chronological order. It doesn't come with any bookmarks or tab dividers or pockets - again disappointing for the price.”

Helpful Report

Posted 9 months ago

So sorry to hear about the disappointment with your order, Shalome! Please feel free to get in touch with us at support@papier.com with photos of the items so we can arrange a solution for you. Papier CS Team

Posted 9 months ago

“I still keep a paper organizer, but need it to be sturdy when I carry it around, and throw it in my bag. This one I bought isn't great because it's not laminated on the covers.”

Helpful Report

Posted 9 months ago

Hi Vicki, We're so sorry to hear that your disappointed with your spiral planner! Please could you pop over a message to support@papier.com so that we can look into this for you and help with a solution? Papier CS Team

Posted 9 months ago

“We didn’t receive our order in time.”

Helpful Report

Posted 9 months ago

Hi, We're sorry to hear that! We've dropped you a message so we can locate the order for you or send out a replacement. Papier Customer Service

Posted 9 months ago

“Unfortunately, I regret purchasing the planner and getting it personalized. The monogram print looks cheap and as if a laser printer was used; I was looking for a more professional finish and product. I would like to return the item.”

Helpful Report

Posted 9 months ago

Hi Noaquia, We're sorry to hear that! Please send over a photo of the issue to support@papier.com and we'll be happy to help. Papier Customer Service Team

Posted 9 months ago

“I ordered a wedding guest book on 23rd May. I was told it was dispatched on 28th May. Currently on 11th June and it still hasn’t been delivered. The Royal Mail tracking says the item is still to be received. Unfortunately this isn’t my first review of Papier being so slow and sadly I am unlikely to order again knowing that the service is so slow.”

Helpful Report

Posted 10 months ago

I'm so sorry to hear about the delivery trouble here, Dan! I've just reached out to you via email to arrange a solution. Papier CS Team

Posted 10 months ago

“The notebook is really nice. It’s the second time I buy a pen , again after a couple of times writing , it doesn’t work and the ink leaves gaps in the paper which is very annoying. I won’t buy any pen again , only notebooks.”

Helpful Report

Posted 10 months ago

Oh no - so sorry to hear that your pen isn't working correctly! Please feel free to get in touch with us at support@papier.com with photos or a video demonstrating the issue so that we can arrange a solution for you! Papier CS Team

Posted 10 months ago

“The journal we received had someone else's name on it. I assume that it was a placeholder name that Papier has of the example on their site and because I didn't change it, it defaulted to that (either that or they just sent a journal with the wrong name). If it is the former, they should have some simple backend software that won't let purchases go through unless that name is changed or deleted. Anyhow, my wife wanted to keep it becuase she found it so hilarious.”

Helpful Report

Posted 10 months ago

Sorry to hear the default text was left on your design, David! We've reached out to you via email to arrange a solution. Papier CS Team

Posted 10 months ago

“Some images were grainy, dissapointed given the price. And poor packaging meant the books were damaged on arrival.”

Helpful Report

Posted 10 months ago

So sorry to hear that, Claire! Please could you pop over some photos showing the issues to support@papier.com so we can resolve this for you? Papier CS Team

Posted 10 months ago

“The quality of printed pictures is declining. My (second, replacement) order arrived with all 3 photos showing indents on different parts of the card framing the photograph. Not great”

Helpful Report

Posted 11 months ago

Really sorry to hear this, Kelly! Please feel free to pop over photos to support@papier.com so we can arrange a solution for you. Papier CS Team

Posted 11 months ago

“My book was a bit bent when it arrived and the printing quality is not very good. The photos aren’t as clear as they should be for high resolution photos. Nice product but I did expect better quality.”

Helpful Report

Posted 11 months ago

Hi Sarah, we're very sorry to hear that! I can see Nicole has been in touch with you to resolve this but just let us know if we can help further. Papier Customer Service Team

Posted 11 months ago

Papier is rated 4.6 based on 16,931 reviews