Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.64

4.6 Rating 16,931 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 16,931 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Natalya

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“While their FAQ's warn that the photos will not look the same in the photobook as on a backlit screen, the quality difference between the photos as shown on their app and in the book is dramatic. My photos met their quality guidance when I uploaded, were still sharp and clear zoomed to 150% etc, looked fine in their app but the photos in the photobook are grainy, blurred and very poor quality. When speaking with Support, they just keep copying and pasting the same prewritten responses about backlit screens and saying the photos uploaded weren't good enough quality. Apart from the photo quality issues, the book is very small and unimpressive. I got the large (and added a large number of extra pages), which was described as a coffee table album; it's small and thin and wouldn't look good on the coffee table. I would not order from here again and will be looking elsewhere to get the rest of my photo albums printed. The quality for the price is very poor.”

Helpful Report

Posted 4 months ago

So sorry to hear this! Your feedback will certainly be passed forwards. I can see Ellie has assisted with a partial refund for the disappointment, but please do reach back out to us if you have any further queries. Papier CS Team

Posted 3 months ago

“I still haven’t received my order, it’s getting close to Xmas”

Helpful Report

Posted 4 months ago

So sorry to hear this, Sylvian! We've reached out to you via email now to arrange a solution. Papier CS Team

Posted 4 months ago

“Very delayed delivery. Not sure what delivery service they are using but the tracking link is not functioning.”

Helpful Report

Posted 4 months ago

So sorry to hear this, Madison! We've reached out to you via email now to arrange a solution. Papier CS Team

Posted 4 months ago

“Very poor quality for the amount you pay. I had to beg for my money back to several members of staff. There’s lots of better stores to go to!”

Helpful Report

Posted 4 months ago

So sorry to hear about the disappointing experience here, Laura! I can see Ruth has processed a refund for you, but please do reach back out to us at support@papier.com if you have any further queries. In the meantime, we will of course pass your feedback on. Papier CS Team

Posted 4 months ago

“Disappointed with the rollerball pen and refills. Be warned: the tip of the pen is very rough on paper, offering zero smoothness, which completely ruins any pleasure in using it. It’s not worth the money - many cheaper alternatives perform much better.”

Helpful Report

Posted 4 months ago

So sorry to hear this! Please do feel free to pop over some photos showing the issue to support@papier.com, and we'll be happy to look into this for you. Papier CS Team

Posted 4 months ago

“Dissappointed. I uploaded a high quality photo but the resolution on the resulting card was grainy and poor. I ordered like 100 of these so money completely wasted.”

Helpful Report

Posted 4 months ago

Thanks for your feedback, Francesca - so sorry to hear this! If you'd like to send over some photos demonstrating the issue to support@papier.com, we'll be happy to look into this for you. Papier CS Team

Posted 4 months ago

“Didn’t end up getting my order, I cancelled and got my money back as it was taking too long. Kept getting told about the delays didn’t even bother to offer a slight discount I had to ask for my postage back. No clear understand of how long it would actually take.”

Helpful Report

Posted 4 months ago

So sorry to hear about the disappointing experience here, Jessica! I can see Maya has fully refunded your order but please do reach back out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 4 months ago

“BEWARE! Papier do not recognise the consumer rights contained in the Consumer Contracts Regulations. This entitles consumers to a refund if an item purchased on line is returned within 14 days provided it is not personalised. I have been refused a refund for a diary WHICH HAS NO PERSONALISATION and have only received patronising emails confirming the refusal to refund. Won't be buying from Papier again.”

Helpful Report

Posted 4 months ago

Thank you for your feedback, we're so sorry to hear about the disappointment here! Unfortunately, we don't allow returns for made-to-order products on a changed mind basis. Of course, if there are any issues with the item received, please do get back to us at support@papier.com and we'll be happy to assist further. Papier CS Team

Posted 4 months ago

“said order was dispatched ordered nearly 3 months ago never got any update on my order or no refund”

Helpful Report

Posted 4 months ago

So sorry to hear your order didn't arrive safely Jessica - it looks like this was returned to us by the courier! We've reached out to you via email now to arrange a solution. Papier CS Team

Posted 4 months ago

“Terrible experience, book never arrived ruining a special birthday gift. Poor customer service with no idea of when it might arrive and no thought to give discount to make up for what had happened. I’ve used CEWE to make it instead, much better than Papier”

Helpful Report

Posted 4 months ago

So sorry to hear about the disappointing experience here, Lucy! I can see your order was cancelled and fully refunded by Danielle but please do reach back out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 4 months ago

“I wasn't happy with the service i received. My order came incorrect and a replacement was seent a week later which meant I was delayed in giving my clients their wedding album. This looked really bad on me as a business. I'm unhappy with my experience.”

Helpful Report

Posted 4 months ago

We're so sorry to hear about the disappointing experience here, Sabiha - this is of course not in line with our usual standards. I can see Nicole issued a corrected replacement with our fastest shipping method and issued a postage cost refund to compensate the delay. If you do have any further queries about your order, please don't hesistate to reach back out to us at support@papier.com. Papier CS Team

Posted 4 months ago

“Do not use - unreliable Do not use! Spent time making a special gift for my father in laws 70th, paid £8.50 for Saturday recorded delivery - I saw it hadn’t dispatched so contacted only to be told it hasn’t sent, and won’t know when it sends!!! So I’ve been left with no gift to give him. I was about to make more gifts but certainly will not be using this company. Such poor and inappropriate customer service response - the best they can do is refund the postage (lucky me!) or cancel the order. Cheers then! Things go wrong in business but it’s how you deal with it and treat the customer after - and clearly they couldn’t care less.”

Helpful Report

Posted 5 months ago

So sorry to hear this, Lucy! We completely appreciate the inconvenience this delay has caused you. I can see Danielle has assisted with a postage refund in the meantime and our printers are working hard to get this out to you. Please do reach back out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 4 months ago

“Still wating on my product. It has been three weeks and nothing. I was told to wait another week and then they would move forward with discussing a refund or another option.”

Helpful Report

Posted 5 months ago

So sorry to hear this, Michael! We've reached out to you via email now to arrange a solution. Papier CS Team

Posted 4 months ago

“The item was never delivered.”

Helpful Report

Posted 5 months ago

So sorry to hear about the delivery trouble here, Dean! I can see Steph has now assisted with a replacement, but please do reach back out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 4 months ago

“I find this diary useless. The printed dates are so light. I can hardly read it.”

Helpful Report

Posted 5 months ago

So sorry to hear this! Please do reach out to us at support@papier.com with photos of the item received, and we'll be happy to arrange a solution for you. Papier CS Team

Posted 5 months ago

“I ordered place cards and escort cards for my wedding a month ahead of time. After the shipment didn't arrive on time (still two weeks before the wedding), I contacted Papier to let them know. They told me to wait 3 more days to see if the package showed up, and assured me that if it didn't, they could still rush the order so that I could receive it before I had to travel to my wedding destination. I was very clear about exactly what date I needed it by. When the package still didn't show after 3 days, I contacted them immediately to ship a replacement package. They informed me that, now, they could no longer get it to me before I left for the wedding--and would instead try to ship it to my venue. As a result, I am receiving 150 escort cards and place cards the night before my wedding at my hotel, which I will then have to organize and sort the morning of the wedding. This is assuming the cards actually show up--if not, I'll just be plain out of luck I guess.”

Helpful Report

Posted 5 months ago

“I was super excited to order a photobook for my partners birthday and when it arrived I was extremely dissappointed. I ended up buying a different birthday gift as I was embarassed giving them the book as a gift due to the poor quality. Firstly, the front cover image was slanted and then the image quality of all of the photos were super grainy. I was surprised since all of the images in the book were taken on a DSLR and not a phone. I reached out to customer service about my faulty photobook and was not very happy with their response. I will not be buying from Papier in the future.”

Helpful Report

Posted 5 months ago

Thanks for your feedback, Emily - so sorry to hear this! I can see Olivia has processed a partial refund for you, but please do reach back out to us at support@papier.com if you have any further queries on your order and we'll be happy to help. Papier CS Team

Posted 5 months ago

“I ordered a customised diary for my business. A couple of weeks later I received an email stating their printers had issues (absolutely fine, these things happen) and they would deliver next day as soon as said issue was fixed. It’s now been 2 months and there has been no sign of the diary. I have spoken with customer service who apparently re-placed the order and it should have come this week. Still no sign of the diary. I am really disappointed as I really loved their journals and was going to order a few as Christmas presents for staff (and they aren’t exactly cheap). Just feels like a scam.”

Helpful Report

Posted 5 months ago

So sorry to hear about the delay to your order, Anna! I can see your order has now been marked as delivered, but please do reach back out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 5 months ago

“I’m sorry to say that I was so disappointed by the diary I ordered. Having googled for an A4 diary - this company popped up. I ordered one and it came as an A5. It doesn’t state the size of any diary unless you click on each one, scroll down and then click on size. I admit I should have looked more carefully but also the photo i used of my dog was bound on the diary but as the top of the picture folds over the top of the book it chopped the top of his head off. What a great waste of shy of £30 and a less than satisfactory response from Papier. Hopeless.”

Helpful Report

Posted 5 months ago

We're so sorry to hear about the disappointment with your order! I can see Nicole has assisted with a partial refund, but please do reach back out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 5 months ago

“I still haven’t received my order!”

Helpful Report

Posted 5 months ago

So sorry to hear this, Helen! I can see your order has now been marked as delivered on 30th October, but please do reach out to us at support@papier.com if you have any issues. Papier CS Team

Posted 5 months ago

Papier is rated 4.6 based on 16,931 reviews