Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.64

4.6 Rating 16,666 Reviews

92 %

of reviewers recommend Papier

4.6

Based on 16,666 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Papier 5 star review on 10th February 2025

Ann

Papier 5 star review on 9th February 2025

Shelby

Suzanne

Papier 5 star review on 7th February 2025

Anonymous

588

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So lovely!”

Helpful Report

Posted 2 weeks ago

“Thanks again to Papier for a beautiful high quality diary, which I am delighted to show off. The design is so lovely and the silliest addition of my initials adds just a little more to the luxury.”

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Posted 2 weeks ago

“love how you can personalise so much”

Helpful Report

Posted 2 weeks ago

“I have ordered several time. The last time I ordered, I was told a week and a half after the fact, that they were actually out of stock for my order and had to cancel it. This cam after sever emails about a dely and then an email fromm someone different about a cancellation. Terrible communication, no reslove or costumer serivce.”

Helpful Report

Posted 2 weeks ago

We're so sorry for the disappointing experience here, Katie! I can see your order has been cancelled and fully refunded but please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 2 weeks ago

“I’d love to review but my order is a week late 🤷🏼‍♀️👍”

Helpful Report

Posted 2 weeks ago

So sorry to hear about the delivery delay, Sarah! We've reached out via email now. Papier CS Team

Posted 2 weeks ago

“The 2025 planner isn’t my favorite - the ink they used to print everything is a lighter grey and not as easy to see. Papier customer service reps are responsive and polite.”

Helpful Report

Posted 2 weeks ago

We're so sorry for the disappointment here! Your feedback has been passed forwards to the product team. Please do reach out to us at support@papier.com if you have any further queries and we'll be happy to help. Papier CS Team

Posted 2 weeks ago

“This was my 4th time ordering a planner from Papier. The quality of the planners, and layout of the planners is the reason I’ve become an avid customer, however, this was the first time I ordered a softcover and the quality is not what I expected from Papier. Although I’m disappointed with the quality it’s something only I will notice. I know moving forward not to order a softcover.”

Helpful Report

Posted 2 weeks ago

“Prompt delivery of an exquisite card.”

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Posted 2 weeks ago

“I like the size of the planner and the option to have a spiral planner or hard back. Overall, I am pleased with the planner and I wish I had found the company sooner.”

Helpful Report

Posted 2 weeks ago

“lovely products, but the layout of the planner makes no sense.”

Helpful Report

Posted 2 weeks ago

So sorry to hear about the disappointment with the layout of your planner, Sarah! Our product pages should display full details about the inside contents of our books, but we'll certainly pass your feedback on. Please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 2 weeks ago

“Pages are not in logical order (ie January monthly, January monthly goals, January weekly, then February, etc - each category goes through the entire year leading to awkward use. Pages bleed through with regular pens. Inside cover panel white instead of beige shown in picture. Overall not impressed with quality or function from how it was presented online.”

Helpful Report

Posted 2 weeks ago

We're so sorry to hear this - your feedback will certainly be passed forwards! In the meantime, we've reached out via email to arrange a solution for you. Papier CS Team

Posted 2 weeks ago

“Great quality product but took over 2 months to arrive. Even paid for express shipping”

Helpful Report

Posted 2 weeks ago

We're so glad you're pleased with the product but so sorry to hear about the delivery trouble! We've refunded the shipping cost for you now. Please do reach out to us at support@papier.com if you have any queries. Papier CS Team

Posted 2 weeks ago

“Always so exciting to order from papier, really top class quality with really gorgeous aesthetics and functuality.”

Helpful Report

Posted 2 weeks ago

“All of the designs are absolutely beautiful and I could spend hours looking around on the site. I found exactly what I was looking for and it came in the mail very quickly. Very likely to recommend!”

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Posted 2 weeks ago

“A lovely product and as expected - look forward to my next year with another product - I even bought one for my 23 old daugher !”

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Posted 2 weeks ago

“GORGEOUS JAGUAR DIARY”

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Posted 2 weeks ago

“I love my recipe journal! Its so cute and I can't wait to fill it full of recipes!”

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Posted 2 weeks ago

“All the notebooks that I got were wrinkled All the sides all folded it’s not worth of that money”

Helpful Report

Posted 2 weeks ago

So sorry to hear this, Elin! Please do pop over any photos showing the issue to support@papier.com and we'll be happy to help. Papier CS Team

Posted 2 weeks ago

“My journal is so beautiful! It’s brings me joy every time I look at it. It’s also special that you can personalize your name on the front. Lays flat with no side margins. Perfect for journaling!”

Helpful Report

Posted 2 weeks ago

“Cute packaging. Cutest planners and notebooks”

Helpful Report

Posted 2 weeks ago

Papier is rated 4.6 based on 16,666 reviews