Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.64

4.6 Rating 16,727 Reviews

92 %

of reviewers recommend Papier

4.6

Based on 16,727 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Papier 5 star review on 23rd February 2025

601

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A lovely company, full of beautiful gift ideas”

Helpful Report

Posted 2 months ago

“Love how you can custom each book! I love my daily planner so much and it is very productive and well laid out. I have already recommended Papier to many friends”

Helpful Report

Posted 2 months ago

“Unconscionable that a higher end stationary vendor wouldn’t offer matching, high quality envelopes! Insanity to pay for extra thick card stock, then be forced to pair with flimsy, unlined, unmatched envelopes?!! We’ve always appreciated the whimsy, originality + quality of Papier but are now looking for other vendors. Bummer!”

Helpful Report

Posted 2 months ago

So sorry to hear about the disappointment with your envelopes, Lauren! I will certainly pass this feedback on. Papier CS Team

Posted 2 months ago

“Terrible experience, book never arrived ruining a special birthday gift. Poor customer service with no idea of when it might arrive and no thought to give discount to make up for what had happened. I’ve used CEWE to make it instead, much better than Papier”

Helpful Report

Posted 2 months ago

So sorry to hear about the disappointing experience here, Lucy! I can see your order was cancelled and fully refunded by Danielle but please do reach back out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 2 months ago

“Excellent service and fast delivery. Really easy to order. Highly recommend. I have used Papier for buying notebooks and cards.”

Helpful Report

Posted 2 months ago

“My daughter always chooses your diary as her "Secret Santa" present! She is a Community Nurse and this diary is excellent quality and lasts for the whole year, still looking stylish and strong even in December! Having a personalised name on the front makes it extra special. The diary arrives very well packaged too.”

Helpful Report

Posted 2 months ago

“Really quick delivery. Really beautiful and special personalised gift, that I can’t wait to gift this Christmas”

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Posted 2 months ago

“Fantastic quality, beautiful designs. I keep coming back year after year.”

Helpful Report

Posted 2 months ago

“Excellent customer service and high quality products”

Helpful Report

Posted 2 months ago

“Check your spelling!!! I noticed an error in the date that I used on my wedding thank you cards after it was printed and shipped! The font was small and even after checking, still didn’t catch it before they arrived. I ended up cutting the written section off to save myself the money in reprinting.”

Helpful Report

Posted 2 months ago

“The quality of paper is great, the envolpes are great, the printing could be better, sharper.”

Helpful Report

Posted 2 months ago

“I am very impressed by the high standard of printing and the care and attention taken by Papier to ensure that my cards are the best that they can be. I have used Papier for the past four years for my Christmas cards. I am delighted with the results. Thank you Papier!”

Helpful Report

Posted 2 months ago

“High class product Beautifully packaged and presented and delivered before expected. Would recommend it”

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Posted 2 months ago

“I love Papier products great quality and brilliant service”

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Posted 2 months ago

“I have ordered servers products from Papier. The items are beautiful, price vs value is very good, and turnaround time is excellent.”

Helpful Report

Posted 2 months ago

“I’ve just received six photo-designed diaries through the post - and am absolutely thrilled with them… as I’m sure the Christmas recipients (friends and family) will be too. Such beautiful stationary, so tasteful, and delightful to receive… plus my order was processed and delivered impressively quickly - particularly at this busy time of year. The perfect company for Christmas, Easter and birthday presents - and cards! And if you need to check anything their bot and customer services team are super helpful too.”

Helpful Report

Posted 2 months ago

“My husband and I have ordered a few photo books of our wedding photos and have been very happy with the quality. One of the albums was unfortunately damaged, however the customer service we received from Maya has been excellent. Very quick response time and have organised a replacement to be sent to a new address so it arrives in time as a gift.”

Helpful Report

Posted 2 months ago

“My products came BEFORE the expected delivery time and one of the journals I had ordered had misprinted my personalisation. The customer service has been incredible! Replied and sorted the issue within an hour! I’ve never had online support like this before. Completely free of charge and they’ve refunded my delivery fee. Very happy and I can’t wait for my new journal to arrive in the mail.”

Helpful Report

Posted 2 months ago

Thanks for the wonderful feedback, Rebecca! I'll certainly pass this on. Papier CS Team

Posted 2 months ago

“I have previously ordered cards from papier and geh have been of excellent quality however the card quality wasn’t anywhere as good and the picture wasn’t great printed either. Not what I expected from papier.”

Helpful Report

Posted 2 months ago

Thanks for your review, Samantha - so sorry to hear this! Please do pop over a photo of the item to support@papier.com and we'll be happy to arrange a solution for you. Papier CS Team

Posted 2 months ago

“Love these planners, had my eye on them for a few years but was disappointed to find they don’t have large ones! I got one as a gift for a friend and the design is beautiful and the paper is really really nice. I would recommend this but not for someone who needs more space to write. These are a bit pricey though too.. I can’t imagine what a larger planner would cost”

Helpful Report

Posted 2 months ago

Papier is rated 4.6 based on 16,727 reviews