Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.64

4.6 Rating 16,754 Reviews

92 %

of reviewers recommend Papier

4.6

Based on 16,754 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Papier 5 star review on 27th February 2025

602

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love my papier planner! This was my second time buying from them and definitely won't be my last!”

Helpful Report

Posted 8 months ago

“Good quality product, easy to personalise, fast delivery, as shown online.”

Helpful Report

Posted 8 months ago

“This is poorly made. The cover won’t last a month. I also do not appreciate the “new” holidays that are e pushed.”

Helpful Report

Posted 8 months ago

Hi Claire, we're sorry to hear that, if there is any damage to the cover of your diary please send a photo to support@papier.com and we'll be happy to help! Papier Customer Service Team

Posted 8 months ago

“Overall very good but the quality of the items and packaging has clearly gone down over the past few years which is disappointing.”

Helpful Report

Posted 8 months ago

Hi there, We're so sorry to hear that you've been disappointed by the quality in your recent order, this does not sound up to our typical standards! Could you please send some pictures of the item received, and the packaging if you still have this to support@papier.com so that we can look into this further for you and help with a solution? Best wishes and apologies again, Papier CS Team

Posted 8 months ago

“This time I ordered stationary for my son. It’s cute, sophisticated, and great quality all at the same time. I had previously ordered the design that said est. (date) and I wish you would bring they back since I’m all out!”

Helpful Report

Posted 8 months ago

“I’ve been trying to enjoy my Papier pen for over a year. None of the Papier pen refills work. NOT ONE. I ordered two packs when I ordered my pen (6 total ink refills) - some write about a paragraph’s worth of text and then start drying out, and some only write whispers of ink as though they’re at the end of their life already. The pen itself is lovely. I’ve ordered ink refills from another company to fill the Papier pen. Would NOT recommend the ink refills, thus can’t recommend the Papier pen since my whole reason for buying the pen was to use ink refills.”

Helpful Report

Posted 8 months ago

Hi there, Thanks for your feedback - we're so sorry to hear that you've had trouble with your ink refills for your pen. Please do send us an email at support@papier.com so that we can help further with a solution. Best wishes and apologies again, Papier CS Team

Posted 8 months ago

“Still not received my package”

Helpful Report

Posted 8 months ago

Hi Paige, So sorry to hear that you have not yet received your parcel! Could you please send us a message at support@papier.com so we can help track this package for you? Best wishes and apologies for the trouble, Papier CS Team

Posted 8 months ago

“I still keep a paper organizer, but need it to be sturdy when I carry it around, and throw it in my bag. This one I bought isn't great because it's not laminated on the covers.”

Helpful Report

Posted 8 months ago

Hi Vicki, We're so sorry to hear that your disappointed with your spiral planner! Please could you pop over a message to support@papier.com so that we can look into this for you and help with a solution? Papier CS Team

Posted 8 months ago

“An excellent product back with efficient service. Thank you!”

Helpful Report

Posted 8 months ago

“Beautiful stationery. I use the personalised cards which I know people have framed. Classy and super quality”

Helpful Report

Posted 8 months ago

“Love these notebooks, quality is great and always beautiful. I love the mid year calendar ones, great for keeping track of what I’m doing and when!”

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Posted 8 months ago

“Never received the notebook”

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Posted 8 months ago

Hi Nicole, we're sorry to hear this! We've dropped you a message so we can either locate the package for you or send out a replacement. Papier Customer Service Team

Posted 8 months ago

“I adore my personalised journal and will definitely buy more for myself and for gifts in the future”

Helpful Report

Posted 8 months ago

“The products are lovely and high quality. When something I ordered had an issue (a glue/binding issue), the company replaced it immediately! Super impressed with the quick and responsive customer service -- rare these days.”

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Posted 8 months ago

“Recently came across Papier, have ordered two cards to date and would highly recommend. The quality is really lovely, and the recipients of the cards have commented on how lovely they are. Papier will not be 'the' place for me to get my cards.”

Helpful Report

Posted 8 months ago

“I ordered all my wedding stationery from Papier and everything was wonderful! So beautifully made, the designs are gorgeous, I am so happy with the excellent service. Thank you.”

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Posted 8 months ago

“Super fast shipping for a personalized items, so great if you have a last minute need. That being said, I expected the card to have a gloss finish based on the screen picture, but it was matt”

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Posted 8 months ago

“I love Papier Diaries. I have had one every year for the last four years and get very excited when it's time to buy my next one. It is a sham that you have your name on the front of so many of the diaries. It has significantly reduced the availability of choice for me. I like being able to personalise the diary but I don't want it to say Papier on the front. It is on the back anyway which is brilliant but I would like the front cover to be for me rather than have your name on it as well. Other than this, a great product.”

Helpful Report

Posted 8 months ago

“Papier is my go-to for the most perfect and thoughtful gifts! I love how easy it is to personalise their designs. It’s so fun to create something unique for birthdays, anniversaries, or just because. Their stationery is always beautiful and high-quality, making every gift extra special. The endless customisation options let me add a personal touch to every card, notebook, and planner. I’m always happy with my Papier purchases!”

Helpful Report

Posted 8 months ago

“We didn’t receive our order in time.”

Helpful Report

Posted 8 months ago

Hi, We're sorry to hear that! We've dropped you a message so we can locate the order for you or send out a replacement. Papier Customer Service

Posted 8 months ago

Papier is rated 4.6 based on 16,754 reviews