Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.64

4.6 Rating 16,722 Reviews

92 %

of reviewers recommend Papier

4.6

Based on 16,722 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

Visit Website

Email:

support@papier.com

Write Your review

Tell us how Papier made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Papier 5 star review on 23rd February 2025

601

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The recipe books I received are really lovely gifts and personalised too . So glad I found papier and there super products .”

Helpful Report

Posted 2 months ago

“My favorite journals to use for work! This is my 2nd year buying them for myself and my friend.”

Papier 5 star review on 21st December 2024

Helpful Report

Posted 2 months ago

“The address book I ordered as a gift came promtly and was printed with the name very well”

Helpful Report

Posted 2 months ago

“I was very disappointed, having paid for a birthday card to be delivered a week in advance, when it only arrived after my friend’s birthday.”

Helpful Report

Posted 2 months ago

So sorry to hear this, Catriona! We've processed a refund on the postage cost paid to compensate the delay but please do reach back out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 month ago

“Order a diary from you every year as my sister loves them but this year there was as much choice when you opt for the personalised diary’s. Only 3 colours to choose from.”

Helpful Report

Posted 2 months ago

“I’ve been buying my diaries from Papier for years now and I just love them. The choice of designs is excellent, the layout of the pages is just right and the customer service is excellent.”

Helpful Report

Posted 2 months ago

“Papier has been my stationary go to for myself and gifts for a number of years now. The planners and notebooks have wonderful cover designs, very useful organisational sections inside and are just a pleasure to use. I love my end of autumn ritual: I choose my new yearly planner, personalise it, order it (seemless) and unpack the thoughtfully designed package. Thank you Papier!”

Helpful Report

Posted 2 months ago

“very good quality and perfect journal style. super happy with the customisable print. good pricing 😊”

Helpful Report

Posted 2 months ago

“It was really important to be that I got something by Christmas, but I wasn’t confident that was going happen since I ordered it later than I had planned to. I spent the extra $ on expedited shipping. But i was still shocked at how quickly and PERFECTLY my item came. It is so special to me. Thank you so much! This will be the greatest Christmas gift I’ve ever given!!!!”

Helpful Report

Posted 2 months ago

“Stunning personalized calendar with plenty of room for notes, doodles, etc. Love the gorgeous strawberry cover.”

Helpful Report

Posted 2 months ago

“Ordered 6 different books and they look great! Customer service is excellent and accommodating. The only issue I had is that the colour on one Note Book's cover was off, customer service let me order a replacement for free. However, the second Note Book has a mark on the front cover. I did not notify Customer Service as they had been very nice and I am grateful for their first response. Thank you. I will be happy to provide photo if you need it.”

Helpful Report

Posted 2 months ago

“I enroll have not received my order!”

Helpful Report

Posted 2 months ago

So sorry to hear about the delivery delay, Christine - I can see this was marked as delivered but please do reach back out to us if you need anything else! Papier CS Team

Posted 1 month ago

“Quality of product was good,order arrived in wrong colour tho …”

Helpful Report

Posted 2 months ago

Thanks for your feedback, Paul - so sorry to hear this! If you'd like to reach out to us at support@papier.com with photos of the item, we'll be happy to help. Papier CS Team

Posted 1 month ago

“Papier is my go to for luxurious and personalised cards and gifts.”

Helpful Report

Posted 2 months ago

“This is the second time we have ordered Christmas cards and we have been impressed with the quality and service. See you next year!”

Papier 5 star review on 20th December 2024

Helpful Report

Posted 2 months ago

“Notepad excellent quality, personalisation done without any hiccups and looks lovely. An excellent gift I can’t wait to give to my friend. Arrived incredibly quickly too.”

Helpful Report

Posted 2 months ago

“Quick delivery, ordered 2 personalised notebooks they came wrapped nicely and good quality”

Helpful Report

Posted 2 months ago

“Nice original design, great quality. Super happy!”

Helpful Report

Posted 2 months ago

“I buy my wife a diary every year from Papier, the designs are great and they are obviously high quality. The pens and other accessories are also great, and I've never had a problem with delivery or anything else.”

Helpful Report

Posted 2 months ago

“I buy diaries every year for myself and friends, I love all the different choices of design. My friends look forward to their diaries every year. Ordering is straightforward and the diaries are really good quality, would definitely recommend Papier to friends and family.”

Helpful Report

Posted 2 months ago

Papier is rated 4.6 based on 16,722 reviews