Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.64

4.6 Rating 16,746 Reviews

92 %

of reviewers recommend Papier

4.6

Based on 16,746 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

Visit Website

Email:

support@papier.com

Write Your review

Tell us how Papier made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Papier 5 star review on 27th February 2025

602

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very effective. Fast delivery and exacted what I expected from the website.”

Helpful Report

Posted 6 months ago

“Love the journal great experience”

Helpful Report

Posted 6 months ago

“Really lovely wedding stationary! Delivery was super fast and all the items looked as expected!”

Helpful Report

Posted 6 months ago

“Super quick to post and card was exactly as I'd designed. Would definitely recommend.”

Helpful Report

Posted 6 months ago

“I ordered 3 photo books of the most number of pages allowed. I absolutely love them. The platform is extremely easy to use, which is a huge bonus. The support service is also very good. I can highly recomend.”

Helpful Report

Posted 6 months ago

“Wedding sign was absolutely beautiful and shipping was much faster than I anticipated! We were on an extremely tight time schedule and the sign made it on time!!! I will say there was some damage to part of the bottom of the sign but we didn’t have time to get it repaired/replaced so I didn’t report it and it wasn’t hugely distracting. Thank you Papier!”

Helpful Report

Posted 6 months ago

“Customer service support was A+, exteremly quick response time, and let me make necessary changes to my order before shipping”

Helpful Report

Posted 6 months ago

“Such good quality and came quickly.”

Helpful Report

Posted 6 months ago

“I was a repeat customer and reordered the same exact planner from the year before. What they don’t tell you is that there are no longer two ribbons as placeholders/bookmarks in this planner. Unsure if this is just this planner or a change to all planners. They are still using photos that show two ribbons. To some this may not affect the outcome at all but for someone with a disability who purchased the planner specifically because of this, it’s rather disappointing. And turns out I couldn’t get a refund because I barely started using it and I ordered it ahead of time to prepare for my other planner running out. Just so disappointed that they would make a change and have photos that market the two ribbons still, so confusing for customers.”

Helpful Report

Posted 6 months ago

So sorry to hear this, Tina! We've reached back out to you via email to arrange a further solution. Papier CS Team

Posted 6 months ago

“The design and quality is admirable and unique. The personalization was a fun touch and makes it stand out among other products. The only unexpected aspect of the purchase was that the notebooks are smaller than average college ruled.”

Helpful Report

Posted 6 months ago

“Amazing customer service”

Helpful Report

Posted 6 months ago

“Recently purchased a 2024-2025 academic planner in the Italian Summer design and the paper quality and binding is not the same as previous Papier products I have received. The paper is thin and rough, so I am having issues with ink bleeding through, ink transfer, and indents. The ink transferring to be almost completely legible on the previous page is most frustrating. Customer service was kind and informed me that they cannot always source paper from the same place which I understand, and I did receive a discount on the order for not being completely happy with it. However, this has made me cautious to purchase products in the future as it seems quality cannot be guaranteed across orders.”

Helpful Report

Posted 6 months ago

So sorry to hear this, Marcy! I can see Maya has processed a partial refund for the disappointment, but I'll certainly pass your feedback on to our product team. Papier CS Team

Posted 6 months ago

“Papier is my go-to for gifting! The quality is amazing and everyone loves the added personalization! Will always recommend :)”

Helpful Report

Posted 6 months ago

“Quality of the paper and picture is great. Thank you cards were perfect”

Helpful Report

Posted 6 months ago

“The planners are very cute and good quality. I just wish the set up was different, just kind of annoying to have to flip back and forth and would prefer the monthly goals and month weekly spread behind the monthly layout.”

Helpful Report

Posted 6 months ago

“Papier is a brilliant company with beautiful and fun designs on their products and the very best quality with their paper. I'm so completely impressed with th Academic Diary I purchased. It's such a useful tool going into University.”

Helpful Report

Posted 6 months ago

“The paper is pretty thin!! I can see all my pen on the other side. Got an agenda from you guys last year and LOVED IT. Otherwise it is very pretty.”

Helpful Report

Posted 6 months ago

Sorry to hear this, Erica! Please do feel free to reach out to us at support@papier.com with photos of the item so we can look into this for you. Papier CS Team

Posted 6 months ago

“Love the service, ordered last minute and they delivered. Would highly recommend”

Helpful Report

Posted 6 months ago

“I bought my mom her birthday gift from here and she loves it! I was super excited to order this for her and thinking of buying more for myself as i’m going to college.”

Helpful Report

Posted 6 months ago

“There was a delay in my order and after emailing Papier the order was received within 2 days. Excellent communication and friendly thoughtful response to my query. Thank you.”

Helpful Report

Posted 6 months ago

Thanks for your lovely feedback, Sarah - I'll certainly pass this on! Papier CS Team

Posted 6 months ago

Papier is rated 4.6 based on 16,746 reviews