Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.64

4.6 Rating 16,742 Reviews

92 %

of reviewers recommend Papier

4.6

Based on 16,742 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Papier 5 star review on 23rd February 2025

601

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great shopping experience. Website easy to navigate and preview personalised diary. Such lovely products that make the perfect gifts.”

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Posted 6 months ago

“I have purchased a few planners from Papier. They are beautiful and well made. My only issue is the shipping packaging. My recent planner was barely contained in the cardboard sleeve. And it was raining so it did get wet.”

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Posted 6 months ago

Sorry to hear about the damage to your planner, Sarah! If you're able to pop over a photo to support@papier.com, we'll be happy to arrange a solution for you! Papier CS Team

Posted 6 months ago

“These products are alot better than we could ever have expected and are certainly extremely good value”

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Posted 6 months ago

“Perfect! This was a gift and exactly what she wanted. Arrived timely and was packaged nicely.”

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Posted 6 months ago

“Love it !!!”

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Posted 6 months ago

“Papier is my go to for cards.”

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Posted 6 months ago

“Danielle was amazing to work with. I am a stationer in Allentown, PA, and helped one of my clients with the invitations she ordered through Papier. Danielle was very responsive and thorough! I would highly recommend ordering from Papier.”

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Posted 6 months ago

Thanks for your wonderful feedback, Liz - I'll certainly pass this on to Danielle for you! Papier CS Team

Posted 6 months ago

“I liked the design and the company were good in that it came promptly etc. However I was a bit disappointed by the quality as the cover just feels like a thin card and is very flexible rather than stiff so I'm not sure it will last the year.”

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Posted 6 months ago

Sorry to hear this, Emily! Please do feel free to reach out to us at support@papier.com with details of your issue and we'll be happy to look into this further for you. Papier CS Team

Posted 6 months ago

“My item came slightly damaged but Papier was so helpful and responsive! Maya responded so fast and answered all of my concerns. I was very impressed with the customer service at Papier.”

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Posted 6 months ago

So glad to hear that, Nena! I'll certainly pass your feedback on to Maya! Papier CS Team

Posted 6 months ago

“I love the quality of all the products I have bought from Papier. The website is easy to navigate and personalising products make s them a bit more special.”

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Posted 6 months ago

“Excellent quick service, easy to use website and if you need any help excellent chat line to sort any problems.”

Papier 5 star review on 13th August 2024

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Posted 6 months ago

“Love the quality, love the prints, incredibly stylish stationary”

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Posted 6 months ago

“Beautiful products, reliable delivery.”

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Posted 6 months ago

“Came quickly and with recyclable packaging.”

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Posted 6 months ago

“Excellent customer service and the products are exceptional. Brilliant service and products everytime”

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Posted 6 months ago

“Beautiful wedding thank you cards!”

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Posted 6 months ago

“I do not know where to start!! I have been a 'Planner Girl' for several years, but with a slightly complicated job in education governance, I have never been able to find a planner that truely works, until now!! The academic planner is amazing. The Jaguar cover is gorgeous and the personalisation options made it completely mine. Amazing paper quality and seems to be hard wearing. Cannot recommend this enough. Stunning planner.”

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Posted 6 months ago

“Papier is my FAVORITE brand!!!! I could not recommend it more! I have told so many of my friends about it. I have gotten my school planner here every single year.”

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Posted 6 months ago

“This is my first time purchasing a Papier planner... I have used planner that priced between $90-20, and most of them just doesn't have enough useful things that motivated me to continue using it throughout the year. When I first bought the planner, I was really skeptical but, so far, I am loving it. Esp the monthly summary page is such a game changer.”

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Posted 6 months ago

“I love my papier academic planner! I feel so put together.”

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Posted 6 months ago

Papier is rated 4.6 based on 16,742 reviews