Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.64

4.6 Rating 16,727 Reviews

92 %

of reviewers recommend Papier

4.6

Based on 16,727 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Papier 5 star review on 23rd February 2025

601

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The calendar I received came bent - both the paper and the wire at the top. When I tried to flatten it, the wire cut my finger. Last year’s calendar also arrived bent. I will not be purchasing from Papier again.”

Helpful Report

Posted 2 months ago

Oh no, so sorry to hear this! Please do reach out to us at support@papier.com with photos of the item and we'll be happy to help. Papier CS Tea

Posted 2 months ago

“You get what you pay for. Had one last year and the quality is fantastic. Can write in ink and it won’t seep through the paper.”

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Posted 2 months ago

“Our calendar was delayed through no fault of the company and Danielle offered exceptional customer service and arranged a replacement. The box is absolutely gorgeous. Exceeds all expectations. We will likely reuse the beautiful packaging for future gifts. Very impressed.”

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Posted 2 months ago

“Excellent product but i’d love to know why my two donations to Easyfundraising were declined. I use online companies who donate and therefore won’t use again.”

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Posted 2 months ago

“Having ordered from Papier before, I was really disappointed with the cards I received for this order. The print quality was poor and the finish around the edges of the cards was not acceptable. I did complain and was offered 30% off the main card I ordered. Not good enough.”

Helpful Report

Posted 2 months ago

Oh no, we're so sorry to hear that! Please do feel free to respond to my colleague Natalie's email offering the partial refund or replacement, and we'll be happy to help resolve this for you. Papier CS Team

Posted 2 months ago

“Absolutely beautiful product, however I accidentally ordered the wrong style weekly/daily) agenda. Ultimately my fault but I wish they would differentiate more clearly which item is selected.”

Helpful Report

Posted 2 months ago

“I purchase hardback planners from Papier every year - and every year they deliver gorgeous, long-lasting perfection!”

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Posted 2 months ago

“I’ve been loyal to Papier for my bullet journals for six years now. The variety of designs, the customization factor, the beautiful collabs all the way to the quality of paper, the classic interior design, the thoughtfulness of the ribbon - nobody does it like Papier. After the upgrade to the daily planners (making them a calendar year long), Papier’s my one-stop shop now. The stickers are versatile, and the fountain pens are a treat as well!!”

Helpful Report

Posted 2 months ago

“I love the quality of the products! The service is excellent!”

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Posted 2 months ago

“Excellent quality.”

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Posted 2 months ago

“I used the free sample offer for the save the date Polaroid look. It turned out perfect. I think when I'm ready, I'll use this company😁”

Papier 5 star review on 6th December 2024

Helpful Report

Posted 2 months ago

“I love Papier! I've ordered journals, greeting cards and personalised menus and always been impressed by the quality and speed of delivery.”

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Posted 2 months ago

“Nice quality diaries and the personalisation is a nice touch”

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Posted 2 months ago

“I’ve been using papier for a couple of years and have a range of their products (year diary/planner, academic planner, recipe book, productivity journal, weekly planner ect. I LOVE every single piece and use them every day. Such an essential in my household and keeps me more organised than ever”

Helpful Report

Posted 2 months ago

“Didn’t end up getting my order, I cancelled and got my money back as it was taking too long. Kept getting told about the delays didn’t even bother to offer a slight discount I had to ask for my postage back. No clear understand of how long it would actually take.”

Helpful Report

Posted 2 months ago

So sorry to hear about the disappointing experience here, Jessica! I can see Maya has fully refunded your order but please do reach back out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 2 months ago

“I am a returnig customer.. which says it all really. Great products and service.”

Helpful Report

Posted 2 months ago

“Beautiful and well-made recipe book, the picture used for the front is as good as the real thing - super happy. Mum will love it for Christmas”

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Posted 2 months ago

“My first time ordering and I was very impressed with the quality and design of the 2025 planner I got. Definitely will be purchasing again and recommending to everyone I know”

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Posted 2 months ago

“Great product. Purchased the Classic Rollerball pen as a Xmas pressie. Really nice - thx”

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Posted 2 months ago

“Lovely products beautiful notebooks”

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Posted 2 months ago

Papier is rated 4.6 based on 16,727 reviews