Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.64

4.6 Rating 16,928 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 16,928 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve had a mostly positive experience with Papier. Their designs are stunning, and it’s clear that a lot of thought and care goes into their products. The delivery time was faster than expected, and the packaging is impeccable, making the unboxing experience delightful. The customer service team is incredibly responsive and helpful, promptly addressing any concerns or issues. However, there are areas for improvement, such as the consistency in print quality and the durability of some products. I also find the thinness of the pages and the silk finish not ideal for certain uses, as it can impact visibility and usability. Overall, Papier offers beautiful, high-quality products, and their excellent customer service makes them a brand I’d consider again.”

Helpful Report

Posted 3 months ago

Thank you for your feedback, Nathalia! I can see Simrah has assisted with a partial refund for the disappointment but please do reach back out to us if you need anything else. Papier CS Team

Posted 3 months ago

“I typically love every product I receive from Papier. I have ordered various journals that have turned out amazing. Unfortunately the calendar I received has marks on it that were noticeable as soon as I opened it. I didn’t have time to order a new one as it was a customized photo calendar so that’s sad.”

Helpful Report

Posted 3 months ago

So sorry to hear this, Alexis! We've reached out to you via email now to arrange a solution. Papier CS Team

Posted 3 months ago

“Quality of product was good,order arrived in wrong colour tho …”

Helpful Report

Posted 3 months ago

Thanks for your feedback, Paul - so sorry to hear this! If you'd like to reach out to us at support@papier.com with photos of the item, we'll be happy to help. Papier CS Team

Posted 3 months ago

“I normally really like their journals but the paper quality seems thinner this year as the same pens I am using are bleeding through onto the next page which is a shame.”

Helpful Report

Posted 3 months ago

Thanks for your feedback - so sorry to hear this! If you'd like to pop over photos of the issue to support@papier.com, we'd be happy to assist with a solution. Papier CS Team

Posted 3 months ago

“I’ve ordered a personalised diary from Papier for the last 7 years - I love the variety of designs and the ability to customise the font size and style. I was disappointed this year that the papier logo is included on the front of the diary now as well as the back and there is no option remove it. Having my name on the front for me felt empowering - it’s in investment I make for myself, it’s something for me/about me and a reminder to focus on myself and I really adore the diaries I purchased over the years. Adding the logo takes some of that away - its feel commercial, an ad placement and less personalised. It’s less about me it’s about Papier selling diaries. There was a nice subtlety about the logo ont the back and I like the logo itself but I felt disappointed with the change for this year when it could easily have been a customisable option for those that would like to keep it on there. For me it made the diary less special, less personal.”

Helpful Report

Posted 3 months ago

Thanks for your review, Priya! We've taken the step of adding our logo to protect the artwork created by our designers. We're so sorry for the disappointment and will certainly pass your feedback on! Papier CS Team

Posted 3 months ago

“Back in the day, papier had the perfect planner! I have been purchasing my yearly planner from Papier for 5 years now. It is disappointing to see how the quality went down over the years. It’s no longer hard leather, the papers are thinner, etc. I will not be purchasing 2026 planner again.”

Helpful Report

Posted 3 months ago

So sorry for the disappointment here, Dania! Our leather covers are still the premium material you know and love, but we have developed these in a new flexi format. Of course, if you aren't 100% happy with your order, please do reach out to us at support@papier.com and we'll do our best to assist. Papier CS Team

Posted 3 months ago

“Great choices, I love the pages format and delivery was super quick. That being said, for the price, I was expecting better print quality on the cover. Unfortunately, I don’t think I’d buy again. Really wanted to love it.”

Helpful Report

Posted 3 months ago

Thanks for your feedback - we're so sorry to hear about the disappointment with the printing quality! If you'd like to reach out to us at support@papier.com with photos of the item, we'll be happy to look into this further for you. Papier CS Team

Posted 3 months ago

“My suggestion is that your shipping package be waterproof. My package is a gift to my granddaughter. Unfortunately, we weren't home when it was delivered, and it rained. The paper packaging was soaked, and the rain entered the gift.”

Helpful Report

Posted 3 months ago

So sorry to see this, Kelly! We've reached out to you via email now to arrange a solution. Papier CS Team

Posted 3 months ago

“I absolutely love Papier I’ve been wanting to order since last Christmas but didn’t have the right funds now I do I finally ordered a photo book on the 10th and due delivery dispatch date was dec 12th with an estimated delivery date of dec 18th I was notified of delivery to be here on the 16th and haven’t received any new package tracking updates since the 12th. Very eager to gift this for Christmas and really excited to see papiers work! Hopefully it gets here before Christmas”

Helpful Report

Posted 3 months ago

Thanks for your feedback, Laila! It looks like this is due for arrival today as per your dispatch email but please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 3 months ago

“Service was fantastic. However I thought the notebook was overpriced for what it was. Was actually disappointed when I opened an A4 package and saw it was only A5.”

Helpful Report

Posted 3 months ago

Thanks for your review, Zoe! So sorry to hear about the disappointment with the product size. I'll certainly pass your feedback on to our product team. Papier CS Team

Posted 3 months ago

“I have usually had good experiences with Papier but have had problems with 2 expensive card orders...usually upon dispatch. The original order did not reach me at all and appeared to have a tracking issue and the subsequent replacement order has taken ages to arrive. Papier would benefit from reviewing its courier arrangements”

Helpful Report

Posted 3 months ago

So sorry to hear about the delays to your order, Niki! We've processed a shipping cost refund as compensation, but please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 3 months ago

“Customization (gold ink) is not crisp, spacing of letters is inconsistent, leather is acceptable quality. Interior layout of months is not ideal - overviews for each month should be sorted by month, not layout type. Eg, January should have day/week/goals/notes section, all inclusive.”

Helpful Report

Posted 3 months ago

Thanks for your review, Sara - so sorry to hear this! I'll certainly pass on your feedback regarding the layout and do apologise for the disappointment. If you'd like to reach out to us at support@papier.com with photos showing the quality issues, we'll be happy to look into this for you. Papier CS Team

Posted 3 months ago

“Disappointed that the quality of the paper is not as good as previous years. Expected better from Papier”

Helpful Report

Posted 4 months ago

So sorry to hear this, Susan! Please do feel free to reach out to us at support@papier.com with photos of the item and we'll be happy to look into this for you. Papier CS Team

Posted 3 months ago

“Relatively happy with the books I received. Some of the binding was a bit loose on one of the journals and the other had been bent a bit. Given the price, I’d expect a bit better. However, I was pleased nonetheless.”

Helpful Report

Posted 4 months ago

Thank you for your feedback, Ella! If you'd like to get in touch with us at support@papier.com with photos of the damage, we'll be happy to arrange a solution for you. Papier CS Team

Posted 4 months ago

“Some of the edges of our cards were ragged. Papier logo on the back is too large and can't be changed. More importantly, the return addresses printed on the envelopes were all blurry. Customer service is hard to reach if you are in the US. Will not order again.”

Helpful Report

Posted 4 months ago

So sorry to hear this, Clare! If you'd like to reach out to us at support@papier.com with photos of the issues, we'll be happy to look into this for you. Papier CS Team

Posted 4 months ago

“I love your products, but your processing and shipping time is too slow. I wanted to buy another planner, but you were not able to get it to me until after Christmas.”

Helpful Report

Posted 4 months ago

Sorry to hear that, Greg! We do have a variety of different shipping options which may still get your order to you in time for Christmas, you can check these out here: https://www.papier.com/us/shipping/ Papier CS Team

Posted 4 months ago

“I wanted to love this planner, but sadly I do not. Quality does not look the same in person as the product shown. It’s so hard to see the lines and print on the paper as well. Disappointed.”

Helpful Report

Posted 4 months ago

So sorry to hear about the disappointment here! Please feel free to reach out to us at support@papier.com with photos of the item so we can look into this for you. Papier CS Team

Posted 4 months ago

“The quality of the book itself was really nice I was just disappointed that it blocked out all letters from yhe alphabet that weren’t english making it look a bit tacky”

Helpful Report

Posted 4 months ago

So sorry to hear about the character errors in your order! We've reached out to you via email now to arrange a solution. Papier CS Team

Posted 4 months ago

“Beautiful pen, awful writing.”

Helpful Report

Posted 4 months ago

So sorry to hear this! I can see Andia has assisted with a full refund but please do reach back out to us if you have any further queries. Papier CS Team

Posted 4 months ago

“expected more”

Helpful Report

Posted 4 months ago

So sorry to hear this, Isabella! I can see Maya has assisted with a partial refund, but please do reach back out to us at support@papier.com if you have any further queries. In the meantime, we will of course pass your feedback on! Papier CS Team

Posted 4 months ago

Papier is rated 4.6 based on 16,928 reviews