Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.64

4.6 Rating 16,928 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 16,928 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order was never delivered. Papier then dispatched another replacement which was also never delivered 😂🥲🥲🥲 I ended up using Moonpig to order a birthday card as my order from Papier went to Santa claws and Santa hot lost I guess 😂 this was during Christmas. So terrible”

Helpful Report

Posted 3 months ago

We're so sorry to hear your card didn't arrive safely! I can see Suzanne has assisted with a refund but please do reach back out to us if you have any further queries. Papier CS Team

Posted 3 months ago

“Still haven't received our order”

Helpful Report

Posted 3 months ago

Thanks for your review, Lisa! I can see Nicole has now assisted with a replacement but please do reach out if you have any further queries. Papier CS Team

Posted 3 months ago

“I ordered a 2025 planner in late December 2024 and paid full price. Received a July 2024-June 2025 calendar. Useless to me Response was you got what you ordered. Very disappointing, will not order from them again”

Helpful Report

Posted 3 months ago

We're sorry to hear this, Janice! We've reached out to you via email now to arrange a solution. Papier CS Team

Posted 3 months ago

“Advertised delivery before christmas & ordered a week before - still waiting for items in January.”

Helpful Report

Posted 3 months ago

We're so sorry for the delay here and the inconvenience this has caused you. I can see Suzanne has assisted with a refund and it looks like your order is now out for delivery. Our sincere apologies again for the delay here! Papier CS Team

Posted 3 months ago

“Never received my order”

Helpful Report

Posted 3 months ago

So sorry to hear this, Kate! We've reached out via email to arrange a solution for you. Papier CS Team

Posted 3 months ago

“First time buyer… really really disappointed!!!! Paid extra for express delivery and ended up waiting more!!!!”

Helpful Report

Posted 3 months ago

So sorry to hear this, Laura! We've processed a refund on the shipping fee paid to compensate this delay. Papier CS Team

Posted 3 months ago

“Awful experience really. I ordered a personalised diary with my name engraved on it and a pen. There was an attempt at delivery on Xmas eve morning whilst I was at work and the package was sent back. I contacted Papier to ask for a re-delivery and was told that this item that was personalised with my name was no longer available. Unsure where it would have gone really. Have been told I would get a full refund but this is awaiting”

Helpful Report

Posted 3 months ago

Sorry to hear this, Nyimasata! I can see Angela has assisted with a full refund but please do reach back out to us if you have any further queries. Papier CS Team

Posted 3 months ago

“Rubbish quality, stained book, think paper and SLOW postage”

Helpful Report

Posted 3 months ago

So sorry to hear about the disappointing experience here, Grace! I can see Angela has assisted with a partial refund but please do reach back out to us if you have any further queries. Papier CS Team

Posted 3 months ago

“Never received my order, customer service very bad and haven’t been replied to yet.”

Helpful Report

Posted 3 months ago

So sorry to hear that! I can see Ellie has now assisted with a replacement but please do reach out to us if you have any futher queries. Papier CS Team

Posted 3 months ago

“Still haven’t received item even though express was paid after 16 days.”

Helpful Report

Posted 3 months ago

So sorry to hear this, Shruthi! We've reached out to you via email now to arrange a solution. Papier CS Team

Posted 3 months ago

“Advertised as being delivery date of 21st maximum and not delivered until 24th.”

Helpful Report

Posted 3 months ago

So sorry to hear about the delivery delay here, Ellie! We appreciate the items in this order arrived after the intended event so a refund has now been processed for you. Papier CS Team

Posted 3 months ago

“I ordered a lovely planner as a gift but did not have it personalized (unintentionally). After receiving it I realized my error. This planner was not used, damaged or personalized. The company refused to allow me to return it stating because it is an item that can be customized, even tho it wasn’t, it can’t be returned.”

Helpful Report

Posted 3 months ago

Thank you for the feedback, Monica! We're so sorry for the disappointment here. Due to the made-to-order nature of most of our products, we are unable to offer a return here but I can see Natalie has now assisted with a partial refund. Please do reach back out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 3 months ago

“Shocking service. Ordered two photo calendars (with express delivery) on 15 Dec which were due to arrive by 19 Dec. Chased Papier when I had no shipping information which ended in DPD and Papier blaming each other and me without my Christmas gifts. At no point did Papier look into the issue or try to help me get these before Christmas and I believe they were never actually dispatched. Have since re-ordered elsewhere. Avoid!”

Helpful Report

Posted 3 months ago

Thank you for your feedback - so sorry to hear about the disappointing experience here! Unfortunately, it does appear this order was lost in transit. I can see Amy has assisted with a refund, but please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 3 months ago

“Bought a diary last year and it was perfect so i a 2025 diary for this year. The drop in quality was immediately noticeable. Covers are paper thin, and the inner pages very poor quality in terms of thickness. Won’t be returning!”

Helpful Report

Posted 3 months ago

So sorry to hear this! If you'd like to reach out to us at support@papier com with photos of the issues, we'll be happy to look into this for you. Papier CS Team

Posted 3 months ago

“I purchased the 2024 Advent Calendar for myself this year. While the box and packaging were lovely, that’s where it ended. Overall, the items were extremely disappointing. For instance, it included 11 bookmarks/placeholders (one large single, one pack of six minis, one pack of four paper), six pens (three metal, three plastic) and a pack of the most tiny and useless sticky notes. If the items did total the $250, the items were grossly overpriced.”

Helpful Report

Posted 3 months ago

Thank you for the review and we're so sorry to hear about the disappointment with your Advent Calendar! We'll certainly pass your feedback on as we're always looking to improve our products based on customers' thoughts. Papier CS Team

Posted 3 months ago

“Received a personalized planner for Christmas and the months were all out of order :(”

Helpful Report

Posted 3 months ago

So sorry to hear this, Izzy! If you'd like to reach out to us at support@papier.com with the order number and photos of the issue, we'll be happy to help! Papier CS Team

Posted 3 months ago

“I received my photo book that I got made for dad for Christmas and it was completely ripped… I told customer service about this and even uploaded photos and they only offered me 20% back which I still haven’t received. It’s absolutely disgusting as I can not gift this and now I will have no present. I will never be ordering from this company again especially with their customer service if it was my company and I shipped a book that was clearly ripped down the spine I would offer a full refund not 20%.”

Helpful Report

Posted 3 months ago

So sorry to hear this, Paige! I can see Suzanne has now assisted with a refund but please do reach back out to us if you need anything else. Papier CS Team

Posted 3 months ago

“I’m still waiting for my order after I paid for the express shipping of close to $49 and said it was to be delivered by 18 Dec.. still waiting, nothing on the tracking, have emailed support and still nothing. These were gifts hence why I paid the extra for express shipping. Says it has Australian shipping from Australian to max 7 days it should have taken and it’s been nearly 4 weeks if not more.”

Helpful Report

Posted 3 months ago

So sorry to hear this, Jess! We've reached out to you via email now to arrange a solution. Papier CS Team

Posted 3 months ago

“Super disappointed in this company. Faced multiple issues with delays and upon receiving one of the books, my girlfriend opened up the journal and it was printed upside and backwards. Sadly it was a Christmas gift she really wanted and unfortunately they are now out of stock. The quality of the book it great but unfortunately the people printing this book were clearly careless”

Helpful Report

Posted 3 months ago

So sorry for the disappointing experience here, Shannon! I can see Ruth has now assisted with a refund but please do reach out to us at support@papier.com if you need anything else at all. Papier CS Team

Posted 3 months ago

“After ordering stationery for a few Christmas gifts, it clearly stated on the website that it would arrive in time for Christmas. I received an email on 12/18 saying it had been shipped and would be delivered on 12/24...then 12/25...then 12/26. It has still not been delivered and the date has now changed from 12/24 to 1/2/25. After contacting customer support I was met with a rude agent that said it was always going to arrive 1/2/25, no type of resolution just shifting the blame onto the customer. Will never order from this company again, very disappointing experience.”

Helpful Report

Posted 3 months ago

Sorry to hear this! I can see your order was placed with our economy shipping method and has now been delivered ahead of the original estimated delivery date, but please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 3 months ago

Papier is rated 4.6 based on 16,928 reviews