Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.64

4.6 Rating 16,666 Reviews

92 %

of reviewers recommend Papier

4.6

Based on 16,666 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Papier 5 star review on 10th February 2025

Ann

Papier 5 star review on 9th February 2025

Shelby

Suzanne

Papier 5 star review on 7th February 2025

Anonymous

588

Anonymous

Anonymous // 01/01/2019

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“Thank you for fantastic service and very beautiful products!”

Helpful Report

Posted 1 week ago

“Great quality and aesthetic”

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Posted 1 week ago

“First time customer”

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Posted 1 week ago

“Being ordering Papier personalised calendar for my family for a few years and I absolutely love it. Perfect for organising family life with some great added personal pictures.”

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Posted 1 week ago

“Unbelievable experience with Papier, had a hiccup from my side but the team talked me through how to sort it out and helped me order aother product that was everything i ever hoped it would be. The team are so good ! Thankyou so much !”

Helpful Report

Posted 1 week ago

“I ordered a 2025 diary, it came beautifully packaged but there was a misunderstanding with the personalisation so I had someone elses name on there. Papier were quick to remedy things and gave me a credit to reorder another diary. I wonder if anyone else made the same mistake as me who didn't want the diary personalised so just left it and I was sent the one with the example text !! Possibly not !!”

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Posted 1 week ago

“The user friendly website made ordering personalised cards very easy. Lovely quality cards and envelopes, all at a sensible price. Next day delivery was very impressive. Overall, could not be more pleased with Papier and would thoroughly recomment.”

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Posted 1 week ago

“I love my Papier notebooks. They are so beautiful and the customer service was absolutely amazing. I would recommend and will be reordering.”

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Posted 1 week ago

“I really loved the photo book and it was just what I envisioned but I think for the price and how much you pay, it would be more cost effective to buy a photo album and print photos to go inside. I also think for the price, the book should be so much bigger!!! But overall, I am happy.”

Helpful Report

Posted 1 week ago

Thanks so much for your review, we're so glad to hear you're pleased with your photobook overall! We'll certainly pass your feedback forwards. Please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 week ago

“I ordered a personalised card for a birthday. Very easy process, super fast delivery and fantastic quality. Will definitely order again.”

Helpful Report

Posted 1 week ago

“The journals are beautiful and such a great quality item. I got one for myself and a gift to my friend and she absolutely loved it - as I do!”

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Posted 1 week ago

“I used Papier to design my own wedding invitations. While I was very happy with the printing quality and paper of the invitations themselves, the printing on the envelopes and RSVP card was just OK. The text on those was a bit fuzzy and some of the lines were very faint, which caused some issues with people noticing critical info on our RSVP card.”

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Posted 1 week ago

“Absolutely stunning and thoughtful design to this product! Would buy again!!”

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Posted 1 week ago

“I love it but the spine is already starting to crack and I’ve only had it a week. Also it would be nice if there was a page or column for notes instead of just to do and “today’s priorities” because that’s kind of redundant. Overall the aesthetic is gorgeous.”

Helpful Report

Posted 1 week ago

“Haven’t got around to writing this as I’ve been busy but my order is wrong. On the photos provided my weekly diary should of been a completely different layout like advertised so I’m pretty annoyed I’m stuck with this okay looking diary now until I get a new one as I can’t stand the layout that has come. The custom print is okay at best I’m not overwhelmed by any of it to be honest, pretty gutted as soon as I opened it”

Helpful Report

Posted 1 week ago

Sorry to hear this, Chris! We've reached out via email now to arrange a solution. Papier CS Team

Posted 1 week ago

“It's beautiful.”

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Posted 1 week ago

“Love my new notebook, thank you. Great quality”

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Posted 2 weeks ago

“I’m using this planner as a weekly planner but also to track monthly events and goals. I’m happy with the external appearance of the planner, but my primary concern is with the internal design layout. The monthly views are front-loaded at the beginning of the planner (so you see the month of January and flip the page to see the month of February). This is followed by 12 separate “monthly dashboard” pages, and then the weekly layout for each month. This is very confusing because now, to view January, I have to flip to three separate sections of the planner instead of having everything related to January (monthly view, monthly dashboard, and weekly views) all together at the front of the planner. Because of this layout, I find the planner very inefficient.”

Helpful Report

Posted 2 weeks ago

Thanks so much for your review, Emma - we're so sorry to hear about the disappointment with your planner layout! Our product pages do display full details about the inside contents of our books but I'll certainly pass your feedback on to our product team. Please do reach out to us at support@papier.com if you have any queries. Papier CS Team

Posted 1 week ago

“bought for my twin daughters and myself. Lovely to be able to express ouselves! I messed up as i couldnt see where to make the font bigger but that was my fault.”

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Posted 2 weeks ago

“Papier is a fascinating site and I'm so glad I discovered it! I love the assortment of journals, planners and all other kinds of unique stationery that can't be found elsewhere. Papier will become my go-to for these products in the future!”

Helpful Report

Posted 2 weeks ago

Papier is rated 4.6 based on 16,666 reviews