Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.64

4.6 Rating 16,740 Reviews

92 %

of reviewers recommend Papier

4.6

Based on 16,740 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Papier 5 star review on 23rd February 2025

601

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have ordered academic diaries from Papier twice now and I love them. There’s plenty of features - to do lists, deadlines, monthly and weekly overviews, notes etc. - to keep all my important information in the same place and organised nicely. Perfect for a forgetful so and so like myself! Thanks Papier :-)”

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Posted 5 months ago

“I love my papier planners! I'm on my second one, and think they are such high quality, hold together really well, stay clean and pages never fall out. 10/10”

Papier 5 star review on 16th September 2024

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Posted 5 months ago

“Love the quality and presentation, as always!”

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Posted 5 months ago

“Perfect it's beautiful love it would highly recommend thanks”

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Posted 5 months ago

“Papier customer service has been very helpful. When my order was stuck in customs, they helped me to reissue another journal and have it sent out to me.”

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Posted 5 months ago

Hi there, Thanks for sharing your feedback with us. We're so sorry to hear that your original parcel was stuck in customs when on it's way to you, but so pleased to hear that our team reissued a replacement order for you free of charge to replace the original parcel. Please do let us know if you need any further support with this order at support@papier.com. Best wishes and apologies again, Papier CS Team

Posted 5 months ago

“Very pleased with my album”

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Posted 5 months ago

“Very sturdy and useful. I still need to start using it as I’ve but started university yet but I already like it.”

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Posted 5 months ago

“Consistent high quality and the one time my journal was lost in the mail they made every effort to replace it quickly. I’ve been buying the wellness journal for years now. It is one of several self-care tools that really helped bring me out of a severe depression. I appreciate that Papier recognized my urgency in needing a replacement in the mail.”

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Posted 5 months ago

“Lovely products but gift note was missing so not happy”

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Posted 5 months ago

“Ordered the signage boards for order of day and table plan - excellent quality and speedy delivery. Thank you”

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Posted 5 months ago

“The product is gorgeous. Unfortunately they've started charging for a cardboard box to keep the notelets in. Deeply unimpressed.”

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Posted 5 months ago

Hi Rebecca, Thanks for your review! I do apologise for any disappointment caused by this. I'm afraid our notecard sets do not include gift boxes at this time, but I will certainly share this feedback as a suggestion for our team to consider in the future. Best wishes and apologies again, Papier CS Team

Posted 5 months ago

“Love the product quality, don't love the extra text on stuff”

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Posted 5 months ago

“This is the third year in a row I've purchased an academic planner from Papier. The design, customization options, and overal utility are perfect.”

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Posted 5 months ago

“I love stationery and am attracted towards those that are unique, beautiful and practical. Papier for me ticks all those boxes and more. Their products are worth their price and as a teacher, I appreciate the discount they offer those in my profession, which draws me to the Papier website before anywhere else for my stationery needs (and wants), in an effort to show that support back. A great brand, that somehow manages to make you feel that as a customer, you are valued. Each of their delivery honestly brings me joy, especially my recent first advent calendar purchase, because I know what I've bought will look as good if not better than on its website. Each product I've bought has garnered positive reactions from those around me, and I've bought many as gifts for others who've loved them. I discovered Papier only a few years ago, and I've never regretted a purchase.”

Papier 5 star review on 14th September 2024

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Posted 5 months ago

“Repeat buyer of the academic planners and I love them dearly! They’re so pretty and practical and the hardcover planners always make me feel so put together. I also think the personalization also makes them feel extra special. I have wanted to purchase the new spiral bound option, as I prefer being able to fold my notebooks when writing, but held off as the quality doesn’t seem to be equal to the hardcover options while it is equal in price.”

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Posted 5 months ago

“I love there planners they're so cute and perfect”

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Posted 5 months ago

“Fantastic service. A great website to create wedding stationery and it had a wide range of templates with different designs. The printing and delivery of the wedding stationery was very speedy and I was updated when it would be delivered. When I needed to update one of the wedding cards that I had sent to print this was easily done and cancelled the old version.”

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Posted 5 months ago

“This planner is incredible! It has loads of unique pages and and feels extremely high quality.”

Papier 5 star review on 13th September 2024

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Posted 5 months ago

“After initial issue were very quick to credit and provide an updated version”

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Posted 5 months ago

“It’s my 3rd time ordering from Papier. It’s my favorite journals! I love the design and love the quality. I used to order the gratitude journals and now I am trying the wellness journals :) thank you”

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Posted 5 months ago

Papier is rated 4.6 based on 16,740 reviews