Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.64

4.6 Rating 16,710 Reviews

92 %

of reviewers recommend Papier

4.6

Based on 16,710 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Papier 5 star review on 19th February 2025

Kelsey

Papier 5 star review on 16th February 2025

Cole

599

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good journals, a bit pricey though.”

Helpful Report

Posted 1 month ago

“Gorgeous quality, always such a lovely treat for yourself or the perfect gift for someone. No one does it like papier!”

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Posted 1 month ago

“I have never received my planner. The package has been delayed since Jan. 7th. I imagine it would be a very good planner but I have not been able to use it.”

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Posted 1 month ago

So sorry to hear this, Haley! We've reached out via email now to arrange a solution. Papier CS Team

Posted 1 month ago

“High quality products at good prices. I’ve been very pleased with all my orders and have found the customer services team to be great as well”

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Posted 1 month ago

“This is my 5th order with Papier now and everytime I couldn't not be happier with the service value and end product. Great company”

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Posted 1 month ago

“Beautiful diary and customisable, great quality paper, stunning colour. Bit of a delay getting it due to the weather but worth it xx”

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Posted 1 month ago

“I had a wonderful experience with customer service and recieved my package well before it was scheduled to arrive! I feel very satisfied with my purchase and I'll be back!”

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Posted 1 month ago

“I never received half of my order and I can’t seem to find a way to contact Papier.”

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Posted 1 month ago

So sorry to hear this, Sue! We've reached out to you via email now to arrange a solution. You can always contact us by jumping on live chat with a member of the team during our operating hours (10am to 6pm UK time) or via email at support@papier.com. Papier CS Team

Posted 1 month ago

“i loved my planner! it’s so cute and very functional!”

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Posted 1 month ago

“Beautiful planner, perfect for a busy academic.”

Papier 5 star review on 15th January 2025

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Posted 1 month ago

“So happy with my planner!! It has places to jot notes, dates to fill in and it makes me feel super organized. Confident for 2025. Beautiful toile design!!”

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Posted 1 month ago

“This was my first and last time ordering from Papier. The planner is made of very cheap material, I’m going to have to buy another one from a different brand because this one just does not fit my needs.”

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Posted 1 month ago

Thanks for your review, Jessica - so sorry to hear this! If you'd like to get in touch with us at support@papier.com with any relevant photos, we'll be happy to look into this. Papier CS Team

Posted 1 month ago

“Love my planner! The designs are gorgeous, the quality its perfect and the layout’s exactly what i needed.”

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Posted 1 month ago

“My book is beautiful and will make a great addition to my kitchen. I was bummed the pen was broken though and doesn’t work I had to toss it (but was very pretty)”

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Posted 1 month ago

“Beautiful planner and shipped fast! First time trying Papier and I love it. I use it every day and there are endless ways to organize your life inside these pages!”

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Posted 1 month ago

“For a $40 calendar I would have expected something higher. The paper you can see the writing through the other side, the edges aren't clean/cut to the same size, and the cover didn't look or feel high end. It could have been made at CVS”

Helpful Report

Posted 1 month ago

So sorry to hear this, Sara! If you'd like to pop over photos showing the issues to support@papier.com, we'll be happy to look into this for you. Papier CS Team

Posted 1 month ago

“The planner that I purchased looked lovelier in the image. The actual product is really not meeting my standards. As an example, it doesn’t have a string or sash to save your place at this price point. I believe it should don’t think I’ll be purchasing again from your brand. Thank you for allowing me to provide feedback.”

Helpful Report

Posted 1 month ago

So sorry to hear about the disappointment with your planner, Luz! We'll certainly pass your thoughts on to our product team as we're always looking to improve our products based on customer feedback. Papier CS Team

Posted 1 month ago

“Love my planner so far but it was shipped to me damaged.”

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Posted 1 month ago

So sorry to hear this, Taylor! We've reached out via email to arrange a solution. Papier CS Team

Posted 1 month ago

“Really nice quality - happy with the result!”

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Posted 1 month ago

“Love the style of the diary, I gifted it to my boss for Christmas and she loved how it was personalised. Arrived quite quickly too!”

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Posted 1 month ago

Papier is rated 4.6 based on 16,710 reviews